Experience

Admiral Security Services, Inc.
• United States
• Security and Investigations
• 1 - 100 Employee
• Branch Manager

  • Nov 2020 - Present


Priority 1 Security LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Apr 2020

  Point of Contact for Scheduling, Response Team Officers, Quality Assurance Inspectors and Operation Coordinators. Managed, hired and trained qualified teams in 3 different departments: 9 operation coordinators on a 24/7 basis, 7 Quality Assurance Inspectors, 75 Response Team Officers. Investigated and resolved discrepancies within Human Resources, Payroll, and Operations. Conducted daily on site audits. Oversaw and executed projects by creating and modifying schedules, routes, and break times. Reviewed and approved all clock in/out time of Operation Coordinators, Quality Assurance Inspectors and Response Team Officers for payroll in a timely matter. Investigated and resolved payroll discrepancies weekly. Created and modified post schedules in Tracktik to ensure adequate coverage at all times. Ensured schedules were properly maintained in Tracktik and updated regularly. Effectively managed branch overtime through proper scheduling and staffing. Reviewed “Zero Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours. Conducted disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Attended weekly meeting with managers to determine operational needs, budget, non-billable overtime rate, vacancies and Human Resources policies changes. Ensured all such issues are documented according to company standards, and that all issues receive proper follow up for resolution. Show less



Global Elite Protection & Security

• United States
• Security and Investigations
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2016 - Jan 2018

  Assisted in managing the day to day operations of JFK airport. Assisted a team of security officers, operations coordinators and tour supervisors including interviewing, hiring/selection, scheduling, payroll, training. Built, improved and maintained effective relationships with both clients and employees. Coordinated necessary support services to effectively manage client sites to meet or exceed financial and operational goals. Ensured all required reporting and contract compliance requirements are met. Served as liaison between managers, employees and payroll to facilitate resolution of payroll issues. Ensured all employee records were compliant with applicable laws, regulations and policies. Communicated staffing needs to Managers, Tour Supervisor and Operation Coordinator. Rectified complex payroll concerns such as billed over-time, uncounted for paid hours. Demonstrated completion of bill preparation prior to submitting it to the client and/or Billing Analyst, while ensuring that bills were in agreement with client billing arrangements and requirements. Met contractual scheduled hours with a minimum of unbilled overtime, and handled all calls related to payroll questions. Input payroll data from time sheets, assisted payroll in timely preparation and distribution of payroll. Processed requests for final paychecks, payroll discrepancy, vacation time, sick leave, anniversary bonuses and other pay related issues, and executed the distribution of such pay. Received daily time sheet, updated schedules, ran weekly payroll reports according to company procedure. Ensured records were properly maintained and updated to reduce payroll errors, resolved payroll discrepancies in a timely and efficient manner. Show less