Business Development Manager, USA

• Oct 2021 - Present

- Supports the continued, nationwide expansion of K-12th grade live online drop-in tutoring in 122 subjects, whenever students need it most. - Connects students with amazing online tutors, to help fulfill our vision of letting every child in the world experience the power of a great teacher. - Proactively seeks new business opportunities in the market through outbound campaigns, conferences, and webinars. - Constantly ensures exceptional levels of customer service. - Collaborates with the Senior Director to develop and manage sales strategies and expansion across the US Market - Executes effective cross-selling strategies to promote our existing offerings to new clients. Show less

Brand Ambassador

• Aug 2017 - Present

- Educates visitors about Sagamore Spirit's brand story, product assortment, Maryland rye-related history, and distillation process, in a captivating and understanding way - Ensures the tasting rooms are prepped neatly, accurately, and on time for tour guests - Helps guests make reservations and check-in for tours and events - Memorized and retains the Sagamore Spirit Tour Script to provide informative and accurate tours and tastings, and chose to self-study additional material on the brand! - Presents confidently in front of groups of up to 25+ people, via multiple daily tours, answering questions professionally, and always speaking loudly and clearly - Represents Sagamore at off-campus and VIP events to promote the brand - Exhibits a daily, constant passion for the brand, inspiring not only brand awareness, but also excitement, in others! Show less

Playmaker Game Day Assistant

• Aug 2015 - Present

- Using prior knowledge as a Playmaker (2 years) and Marching Ravens performer (1 year), assists in smooth gameday Entertainment operations, specifically for the Playmakers - Assists the Director of the Playmakers, as well as key personnel in the Marketing Department, with any and all gameday tasks as assigned, both immediately and effectively- Supervises and maintains environments of safety and excellence in the Flite Decks and Miller Time Tavern- Performs spot-checks of game week Playmaker appearances throughout Maryland, ensuring quality control at all events and locations- Actively reports and resolves any negative or risky fan behaviors to S.A.F.E. staff, maintaining a safe and pleasant gameday experience for both fans and entertainment personnel (i.e. Playmakers, Cheerleaders)- Assists in recruitment and judging for Playmakers, to help assemble and assure a poised, professional, personable, and knowledgeable fan-facing team- Uses venue familiarity to direct fans to desired locations throughout the stadium and complete other on-the-spot tasks as necessitated Show less

Playmaker: Fan-facing Promotional Marketing Team

• Mar 2011 - Jul 2015

- Professional Promotional Appearance Team for the Baltimore Ravens- Fan-facing role, extremely focused on public speaking, marketing, abilities to think quickly and critically, and ability to speak diplomatically, thus always representing the Ravens in a positive light - Maintained rigorous standards of professionalism, appearance, intensive football knowledge and terminology, and awareness of team’s presence in all media outlets, as a constant and accessible expert on the Baltimore Ravens- Worked closely with the Ravens Marketing department for all home football games, actively gleaning insight into “best practices” for promoting and marketing such a large and publicly visible organization- Active throughout NFL season: Represented and promoted the Ravens at M&T Bank stadium, during game days and special events, and also throughout MD, on Purple Fridays and game weeks- Attended HR workshop/seminar, at the exclusive Baltimore Ravens Under Armour Training Facility, regarding proper PR and media-interaction protocol, team branding, appearance and event conduct, game day conflict resolution among fans, and other PR-related topics- Identified and protected information intended for internal dissemination only, to maintain and honor the franchise’s proprietary Intel- Exclusive team of 18 ladies, from MD, DC, WV, and NC, selected from several hundred applicants annually, to represent the Ravens and to serve as the foremost liaison between the Baltimore Ravens and the Ravens / MD community - Completed intensive audition and interview process to obtain role; all Playmakers must re-apply prior to each NFL season, for team’s quality control and standards maintenance- Part-time, seasonal position Show less

Baltimore’s Marching Ravens: Drum Line

• May 2012 - Jan 2013

Business Development Manager, DMV

• Oct 2020 - Oct 2021

- Meets, or often exceeds, the monthly lead and revenue targets for the DC, MD, and VA (DMV) markets, identifying and focusing on target schools- Establishes and maintains relationships with local schools, PTA/PTSA organizations, and community corporations and NPO's- Ensures all partner schools have the best and proper marketing support for events, classes, and practice tests- Sets up speaking engagements, group classes, and practice tests to generate new business- Attends and presents at trade shows, college fairs, and other community events- Constantly develops and implements strategies to increase brand awareness throughout the DMV market- Composes and presents proposals and RFPs to district and school personnel, i.e. Superintendents, Principals, and College Counselors- Remains abreast of industry trends, competitive products, and opportunities for expansion- Closely collaborates with the marketing team to support new and existing national and local campaigns Show less

Program Advisor

• Oct 2018 - Oct 2020

- Exceeded monthly individual and team sales goals, with a record-breaking June 2019: Only non-Sr. PA to break $200K, at $209,023 in individual B2C sales- Built and maintained an organized leads pipeline and productive client relationships- Made appropriate tutoring recommendations based on student scores, goals, financial constraints, and testing timeline- Ensured customer satisfaction with prompt, accurate, responsive and resourceful account management- Stayed abreast of testing and college admissions industry trends, competitive products, and opportunities for expansion- Continuously honed, managed, and improved existing processes and systems, both inter- and intradepartmentally Show less

PSAT, SAT, & ACT Tutor

• Jul 2017 - Oct 2018

- Score-qualified with SAT and ACT scores in the 99th percentile- Using ATS materials and tutoring methods that are at the cutting edge of education, delivered content to students in a fun, engaging, and informative way, for competitive score results and excellent customer service

Zumba Fitness and Zumba Gold Instructor

• Jun 2010 - Aug 2021

- Created, choreographed and executed a fun and effective fitness dance aerobics course - Acquired a large and loyal following within 1st month, increasing overall gym membership - Fusion of Latin, Swing, Jazz, Hip Hop, Indian / Mediterranean, Hula dance - Latin-inspired, calorie-burning, dance fitness class promoting joy and health, via a unique, curated blend of international music, Top-40 melodies, steps and choreography - Teaches up to 11 classes/week: Gold’s Gym, LA Fitness, JCC, Strictly Fitness, Curves "Zumba in the Circuit," Manchester Township, Lifetime Fitness, and various Community Centers - For Zumba Gold, uses basic human biology and physiology knowledge to modify the steps and pace of the class, to cater to fitness safety needs of the 55+ demographic Show less

Human Resources Benefits Coordinator

• Aug 2016 - May 2017

Associate Manager of Athlete Experience

• Jun 2015 - Aug 2016

- Exhibited and modeled Athlete (Customer) Experience fundamentals for store team; ensured store's service culture accurately represents the Under Armour Brand- Drove Sales & KPI’s (Key Performance Indicators) while leading the floor: Had highest customer conversion (sales vs. store footsteps) rating among all 5 store managers- Supported Asst. Store Manager of Talent with onboarding processes- Trained all associates in: Service & selling performance, product knowledge, point of sale (POS) & general store standards- Utilized UA company standards to evaluate and manage Teammate (Sales Associate) performance; led and revamped teammate performance management (D.R.I.V.E.) & coaching process- Provided constructive feedback to Teammates in the areas of: Sales, Service, People, Product and Process- Shared relevant retail & brand communication with the in-store Team; led daily Team Huddles- Assisted Visual Managers in maintaining store merchandising standards; new product flow, replenishment, marketing & event execution- Maintained daily Store Standards; ensured completion of various daily tasks and assigned store workload- Used Teammate Zoning Strategy to ensure schedule and floor coverage is within allocated budget, while optimizing business results and customer satisfaction- Maintained a helpful, educated, informed, and insightful presence on Leadership Conference Calls and during in-store visits Show less

Women's Selling Specialist

• Aug 2013 - Jun 2015

Brand Activation Manager and New Product Activation Specialist (Part Time)

• Aug 2015 - Jan 2016

- Partnered with sales team to promote and sell designated beverage brands to bars and restaurants - Always met or exceeded monthly sales and activations quotas - Interviewed, hired, and trained new Brand Ambassadors for effective activations and promotions - Learned talking points for each brand, to sell with integrity - Created selling incentive programs for Brand Ambassadors and sales teammates, driving and recognizing monthly and annual numbers - Focused on continuous teammate development after successful on-boarding, realizing and utilizing individual strengths, styles, and areas of “potential improvement” Show less

Maryland Market Manager and Logistical Coordinator, Beverage Brand Ambassador (Indep. Contractor)

• Jan 2013 - Oct 2015

- Oversaw promos and staff training, new bottle placements, new draft placements and merchandizing accounts. Visited approximately 12-15 accounts per week. - Scheduled, booked, and executed weekly on and off-premise promotions and special events to generate brand awareness and consumer sampling - Developed and maintained strong, positive relationships with account staff and distributor sales personnel - Aggressively pursued new on & off-premise distribution - Called on existing key accounts to retain and develop existing distribution and secure new distribution - Made timely presentations and introduced new and “limited release” beers - Worked cooperatively with the wine, beer and spirits teams to promote the sales of each company’s products while staying educated on their portfolio - Attended company sales meetings, participated in market blitzes - Completed assigned reports accurately and on-time, providing necessary, relevant information to constantly improve marketing efforts Show less

GRE, SAT & ACT Test Prep Instructor

• Dec 2009 - Jun 2015

- “Test Prep and College Admissions Process Expert,” for students and schools- Taught with authority and credibility while building student motivation and self-confidence - Broke down vast span of test subject areas into smaller sub-topics, efficiently focusing on necessities, enabling over-extended high school students to “Prep Smarter, not Harder”- Engaged classes of 10-50 students in active and exciting learning, via 3-hour after-school lectures- Personified Kaplan with integrity by adhering to strict standards of behavior, professionalism, and test expertise- Effectively employed Socratic Method to teach difficult concepts interactively and memorably - Explained and simplified complex topics according to students' varied knowledge levels and learning styles- Customized lesson plans and curricula for Private Tutoring students, per their surveyed academic goals, resulting in average score increases of 150-400 points- Selected to teach a unique set of Kaplan "K-12 courses for diverse populations," at underprivileged city schools- Maintained consistent contact with clients (students and parents), via comprehensive emails containing class recaps, learning goals, upcoming schedules, and any progress concerns -- always accompanied by specific suggestions and solutions- Researched current topics, changes, and policies related to Test Prep, securing Kaplan's position as a Test Expert, and disseminated all information to students in a timely, helpful manner- Assisted Sales Team by delivering monthly sales presentations to 50-300 families, to encourage Kaplan product purchasesPRE-HIRE QUALIFICATIONS & TRAINING COMPLETIONS:- Score-qualified on all standardized tests in teaching repertoire: PSAT, SAT, ACT, GRE: 90%+ on each, per req.- Successfully passed “Presentation Skills” audition with an overall score of "Excellent" (highest rating) to prove public speaking/crowd engagement competencies- Completed intensive Kaplan Teacher Development Program Show less

Business Development Manager: Maryland

• Jun 2013 - Feb 2014

- Kaplan’s representative and liaison for all MD high schools in assigned jurisdiction; remote position in outside sales: Based out of Kaplan's NY, NY, headquarters- Served as 1 of 2 Business Developers for all public and independent MD high schools- Always met or exceeded competitive monthly sales quotas, via positive, informative interactions with schools’ Principals, Guidance Chairs, and parents- Used thorough knowledge of Kaplan’s product attributes to create and deliver sales presentations to groups of 100’s-1000’s of students and parents, with subsequent Q&A opportunities- Simulated and proctored test-day experiences to prep students for actual SAT, ACT, etc.- Combined technical product knowledge with awareness of target audience's surveyed needs and wants, to create effective marketing materials: print and web - Ensured that products and programs we pitched to schools aligned with schools’ and students’ educational and collegiate goals- Created and maintained long-term, effective relationships with individual clients, schools, and area communities- Branded Kaplan as a credible, positive partner, and a Test Prep resource and expert- Generated and analyzed statistical and geographic reports of past school clients, to create goals of upcoming target schools- Discreetly researched competitors in Test Prep Market, compiled and disseminated this information to internal team, ensuring we stayed ahead of other major industry players- Traveled 2-3 days per week to MD area schools, and occasionally out of state, to develop and maintain a Kaplan presence; 15 schools/week- Developed professional relationships with school gate keepers (Front Admin, Secretaries), to gain constant access to Principals and Guidance Chairs- Maintained a strong and updated understanding of Kaplan’s products and services, to compel and convert potential customers to actual clients- Responded quickly to customers’ requests and issues, via written and oral communication Show less

Bridal Runway Model and Dress Consultant (PT)

• Jun 2010 - Jan 2015

- Presented newest dress styles in various corporate and public runway shows, displaying confidence and grace, inspiring new brides to want to buy their gowns from David's Bridal - Goal/number-oriented, in a competitive, fast-paced sales environment; driven by daily quotas - Communicated with store guests clearly, accurately, and punctually, to proactively prevent customer service errors or dissatisfaction - Listened to brides’ needs and concerns, so they would always “feel heard” as our customers - As an ambassador for a national brand --both in-store and at weekly Bridal Shows -- provided accurate information on all gowns and trends - Followed through on commitments to customers, ensured product exceeded expectations - Actively detected any signs of frustration, and took immediate action to get brides’ experiences back on track, resourcefully offering options and solutions Show less

Director Of Admissions: PreK-12

• Jun 2012 - Jun 2013

- Served as Christian School of York's primary sales, marketing, and recruitment professional, in addition to fulfilling formal role as Admissions Director - Hosted multiple Open House events per semester to bolster incoming application numbers: Created marketing materials to promote event, staffed event, delivered opening remarks during Open Houses, led tours - Evaluated prospective students’ interests and needs; tailored tour and “sales pitch” accordingly - Created positive first impression of school for all new and prospective families - Actively stayed up-to-date on latest school trends/information, to integrate into marketing materials - Maintained a welcoming, encouraging personality, as designated “face of the school” - Artistic and content designer of school’s marketing materials: Designed preliminary print ads and wrote copy - Consulted weekly with SEO experts, in order to monitor and improve school’s social media presence and branding, and to track both CSY page click-through rates and online search efforts for “CSY” and 100 CSY-related terms - Based on SEO and online marketing analysis, advised school’s Headmaster and both School Principals regarding information dissemination, effectiveness of school initiatives, branding, and key language - Created an internal marketing team for CSY; brainstormed ideas to maintain positive media presence for school, to overcome former negative PR - Negotiated with vendors for pricing of large-scale marketing materials, ranging from banners to radio ads - Evaluated all candidates’ eligibility for enrollment, from Pre-K through Gr. 12; reviewed applications, interviewed parents and students prior to student's admission - Developed new interview materials, protocol, and questions, to better assess students’ eligibility and predict their success at CSY - Read and analyzed IEP's (Individualized Education Programs) and psych. eval's, for exceptional students, to determine whether our resources met their learning requirements Show less

Marketing Analyst, Communications Specialist, Press Release Copywriter

• Sep 2011 - May 2012

- Served as firm's Interpersonal and Marketing Communications Specialist - Trained Client Account Managers, with engineering backgrounds, in “How to be More Sociable with Clients (and Thus Sell More)” - Developed and presented an interactive seminar on Verbal, Non-Verbal, and Over-the-Phone Sales Tactics - Created an organized Excel system to track all employees’ weekly meetings, ensuring and creating accountability for all employees' client contact - Interviewed Civil and Environmental Engineers regarding upcoming projects and initiatives, and used responses to craft both accurate and politically correct Press Releases, occasionally covering controversial topics, like fracking - Found contacts for, and fostered relationships with, various media outlets, to promote new office openings, create additional Press Release outlets, and maintain a positive overall media relationship - Assisted with business development and marketing activities: Created & presented PowerPoints, developed marketing materials for trade shows - Chosen to represent RETTEW at aforementioned trade shows, interacting with 100s-1,000s at each event - Communicated clearly, concisely, and effectively with clients, to maintain constant contact and to grow professional, beneficial relationships - Organized and executed meetings and events (internal and external) Show less

Resident Assistant for JHU's Summer Program (Seasonal)

• Jun 2009 - Aug 2009

- Employee of John’s Hopkins University’s prestigious gifted education program for middle school-aged children - Designated Resident Assistant and Counselor for 20 middle school-aged girls residing in CTY’s dormitory for each 3-week summer session - To mediate inevitable, recurring social and homesickness issues, proactively implemented counseling office hours to address and resolve children’s emotional concerns - Assisted in the creation of a community supporting intellectual curiosity, rigorous thinking, and a love of learning - Ensured the physical and emotional safety of students: Supervised students to ensure CTY rules and expectations were followed; enforced all CTY rules with authority when necessitated, to maintain proper student safety and conduct at all times - Filed and followed-up on incident reports - Developed an interesting, dynamic, and engaging activities program - Assisted students with homework in their college-level CTY courses, via a general working knowledge obtained by shadowing their classes: Robot-Human Interactions, Cryptology, Science as Taught Through Creative Non-fiction, Inductive and Deductive Reasoning, Data and Chance, Unconventional Methods of Math Problem Solving, Race and Politics, Psychology, Writing and Reading Workshop, etc. - Collaborated with subset of staff to create positive PR and external messaging, proactively addressing Swine Flu outbreak that directly affected many of our students - Attended daily meetings prior to executing all "field" duties - Served on committees to plan and execute all-site weekend events - Working hours primarily included hours the students were not in class, including all evenings and weekends Show less

Hula Lu’au Performer & Instructor

• May 2005 - Jun 2009

- 4 years of training from a Kumu Hula (certified hula dance teacher) - Added a tropical flair to numerous parties, events - Performed and taught at weddings, gyms, bat mitzvahs, birthday parties, summer camps - 4 years of training from a Kumu Hula (certified hula dance teacher) - Added a tropical flair to numerous parties, events - Performed and taught at weddings, gyms, bat mitzvahs, birthday parties, summer camps

Spirit Ambassador: Host to Distinguished Visitors and Alumni

• Oct 2007 - May 2009

- Created and maintained positive relations between the school, community, and alumni - Served as a liaison between the University/student population, as well as the greater alumni population of 157,000+ graduates- Supported and assisted Development and Alumni Relations to increase funding and donations - Organized, planned, and facilitated alumni events at UD- Student host for events of premier importance to the University community

Writing Fellow: English Tutor

• Nov 2005 - May 2009

- Served as students’ expert on all elements of academic writing, including paragraph coherence, introductions, conclusions, transitions, AP style, citations, voice, grammar, mechanics- Selected as a Writing Fellow via a competitive process, comprised of nomination, interviews, and writing samples- Assisted faculty in writing-intensive courses, including first-year interdisciplinary Honors colloquia and Honors English 110- Completed three-credit Writing Fellows training course (ENGL 316, Peer Tutoring and Advanced Composition) - Closely collaborated with the Writing Fellows Program Coordinator, as well as the faculty teaching the writing courses to which my students were assigned- Facilitated student writing groups, and assisted with in-class peer review sessions- Assisted Honors English students with generating ideas, developing a thesis, improving a paper’s organization, sharpening its focus- Carefully maintained the "compliment coupled with any constructive criticism" approach, especially for struggling students, to uplift and to build confidence and self-efficacy - Helped undergraduate students with entire writing process, from understanding writing assignments, to critiquing, advising, and editing drafts prior to final paper submission Show less

Blue Hen Ambassador: Campus Tour Guide

• Nov 2005 - May 2009

- Led weekly tours for prospective students and their families; 2-5 tours/week- Assisted with all stages of the admissions process, from recruitment to enrollment of students- Employed written and verbal communication skills to convey and promote enthusiasm for, and benefits of, attending the University of Delaware- Delivered multiple presentations per week, with supplemental PowerPoint and video, to large groups of students and parents- Behind-the-scenes admissions tasks: entering applications into database, managing communications projects, answering questions of prospective students via web portal- Held board position as an SAO (Student Admissions Officer), conducting preliminary screenings of UD undergraduate applicants- Trained incoming class of Blue Hen Ambassadors- Assisted in the creation (both artistic and text/content) and editing of informational and marketing materials for UD, geared towards both the general pre-college audience, and to prospective students of specific majors, ranging from humanities to sciences- Took the initiative to interview department heads of all academic disciplines, to gain a working knowledge of all UD programs- Memorized tour script and adapted talking points to the surveyed needs, goals, interests, and values of each tour group- Handled awkward/difficult parent and student questions during tours, via quick, critical thinking and diplomatic, tactful communication/answers Show less

QUIP Magazine Editor

• Aug 2005 - May 2009

- Composed and edited humanities articles for UD's Distinguished Scholars cohort, to be published in a quarterly magazine distributed to all current DiScho's and alumna- Based on the collegiate and graduate audience's preferences, edited for tone, purpose, style, grammar, diction, connotation, and voice