Experience

Concordia Seminary St Louis

• United States
• Religious Institutions
• 100 - 200 Employee

• Manager of Gift Planning and Donor Services

  • Jan 2023 - Present



Lutheran Family and Children's Services of Missouri

• United States
• Individual and Family Services
• 1 - 100 Employee

• Development Officer

  • Feb 2022 - Jan 2023



PENNYMAC

• United States
• Financial Services
• 700 & Above Employee

• Home Loan Specialist

  • Apr 2020 - Mar 2022



Savaria Patient Care

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Training Manager

  • Jul 2019 - Apr 2020



Prism Medical Ltd.

• Greater St. Louis Area

• Mgr. of Sales Process

  • Feb 2012 - Jul 2019



YouthBridge Community Foundation

• Donor Services Coordinator

  • Mar 2011 - Feb 2012

  I am currently doing consulting work with the Executive Director in the Donor Services area. YouthBridge is a Community Foundation with an affinity for Children's Charities. It's mission is to build a network of strong, effective and financially sustainable social agencies to support children at risk and to provide extraordinary service to our philanthropic investors and donors. I am currently doing consulting work with the Executive Director in the Donor Services area. YouthBridge is a Community Foundation with an affinity for Children's Charities. It's mission is to build a network of strong, effective and financially sustainable social agencies to support children at risk and to provide extraordinary service to our philanthropic investors and donors.



Wiese Planning and Engineering

• Customer Service Manager

  • Jul 2006 - Aug 2010

  Recruited to lead Customer Service Department with staff of three people, supporting 30 branches in six states. Reorganized order entry department and created work flow system. This resulted in reduction of incomplete and missed orders as well as customer invoicing done on time. Salesmen were able to confidently communicate with customers regarding their orders as well as customer receiving the correct product on a timely basis.

• Operations/Customer Service Manager

  • Jul 2006 - May 2010

  Leading dealer in the Material Handling field.; Recruited to lead Customer Service Department with staff of three supporting 30 branches in six states and invoicing $22 Million in revenue in 2009. Selected Accomplishments:Credited for designing customer service department. Identified top customer list in order to contact and survey them. Created follow up system for assurance of customersatisfaction. Asked for and received “buy in” from sales department. Persuaded management to offer customers 800 number for customer support. Reorganized order entry department and created work flow system. This resulted in reduction of incomplete and missed orders as well as customer invoicing done on time.Salesmen were able to confidently communicate with customers regarding their orders as well as customer receiving the correct product on a timely basis. Created and documented process and worked on process improvement team for order entry of new equipment . Reduced the steps from 25 to 16 which created a 36% improvement in the efficiencies of the ordering process. This allowed for improvement in order accuracy, consistency and as a result customer satisfaction. It also allowed for better employee training. Led and executed database clean up project which reduced duplicate customer records by 12%. Created process to avoid duplication in the future. This project resulted in a usablesystem for the Wiese team as well assurance for accurate customer billing. Coordinated and delivered materials to customer in emergency situation in order to allow customer to keep operation running as well as preserve the relationship. This resulted in a very satisfied customer as well as an opportunity to create a par system for our fork inventory. Show less



Universal Hospital Services Inc.

• Operations Manager

  • Jan 2004 - Jul 2006

  Led team of ten customer and technical service employees to increase productivity, create value and support optimal patient care in the St. Louis, MO and Bloomington, IL areas. Led team of ten customer and technical service employees to increase productivity, create value and support optimal patient care in the St. Louis, MO and Bloomington, IL areas.



2004-2006

• Customer Service Representative

  • Jan 1993 - Jan 2004

  Assessed client needs and use resources to complete the sale. Follow up to ensure customer satisfaction. Accurately billed monthly rental and sales invoices and ensured collections of account balances. Assessed client needs and use resources to complete the sale. Follow up to ensure customer satisfaction. Accurately billed monthly rental and sales invoices and ensured collections of account balances.