Experience

Saint Paul University
• Higher Education
• 1 - 100 Employee
• Instructor

  • Aug 2022 - Present

Metrobank
• Philippines
• Banking
• 700 & Above Employee
• Channel Manager

  • Jun 2022 - Present


Security Bank Corporation

• Philippines
• Banking
• 700 & Above Employee

• Cross-Sell Unit Head

  • Apr 2020 - Sep 2022

  o Manages 4 Team Leaders and 50 Telesales Associates in-charge of cross-selling retail bank products of Security Bank.o Grew credit card sales by 62% and Personal Loan by 429% for Telesales channel versus 2020o Successfully activated Telesales Channel for Deposit products producing Php 80.9 Mn amount in 2021 and Auto Loan with Php 48.2 Mn amounto Collaborates with different Product Managers and Credit Processing Units to launch initiatives such as process improvements and marketing promos for different retail bank productso Conducts data analysis and report generation to monitor Key Performance Indicators (KPI’s) of individual agent performance and entire campaign results.o Creates and monitors Service Level Agreements (SLA) to ensure that processes are within turn-around time Show less

• Telesales Program Managar

  • Oct 2017 - Apr 2020

  o Grew Telesales Channel for Credit Card In-house Installment Billings (Ready Cash, Balance Transfer, Balance Conversion) by 200% to 317% year-on-year since 2017 (from Php 120 Mn, to Php 549 Mn, to Php 1.7 Bn)o Managed 3 Team Leaders and 25 Telemarketing Associates, wherein 4 of them were awarded as the ‘Top Agent for Credit Card Sales group’ in 2018o Oversees the team handling outbound calls for Credit Card Activation, increasing the activation rate of entire Credit Card Sales Group by 70% year-on-year since 2017 Show less

• Sales Support Officer

  • Nov 2016 - Oct 2017

  o Launched a credit card acquisition usage promo to support the Telesales, Online, and Branch Sales channels. The promo help increased new-to-bank customers by 23%.o Improved card usage during the promo period: 70% of previously inactive accounts were activated during the promo period, while 73% of previously dormant accounts had card usage.

• Direct Sales Channel Associate - Credit Card Sales

  • May 2014 - Nov 2016

  o Rose as the number 1 Sales Channel for credit cards in year 2015 by managing the relationship with our Third Party Sales Agents and Agency Ownerso In-charge of Training of Third Party Sales Agents regarding Security Bank’s Credit Card Product Featureso Expanded our Sales Channel by conducting caravans in malls and office buildings


Movent
• Slovenia
• Translation and Localization
• 1 - 100 Employee
• Intern

  • Dec 2012 - Feb 2013