Experience

PSW

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Utilization Management

  • Jul 2022 - Present

• Clinical Operations Manager

  • Jul 2021 - Jul 2022



Concentra

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Center Operations Director

  • Sep 2019 - Jul 2021

  Oversee and direct the day to day operations of the clinic staff, its programs, and activities to ensure efficiency and patient satisfaction. Collaborate with the Medical and Therapy Directors to establish/implement goals, policies, procedures, and systems using Lean methodologies. Manage staff performance and evaluations including coaching, disciplinary actions, and mentoring for the front office and clinical staff. Address issues raised by clinicians, employees, and patients and seek out guidance as needed from other leaders to problem solve and improve processes. Show less



Soundpath Health

• United States
• Insurance
• 1 - 100 Employee

• Operations Manager of Care Management and Population Heath

  • Jul 2018 - Jun 2019

  Manage operations of the department effectively and efficiently. Project the future needs of the business to ensure adequate staffing is available. Ensure department compliance with all applicable requirements of contract, state and federal regulations as well as HIPAA. Manage the department’s training programs as well as corrective actions to ensure compliance.

• Care Management Coordinator Supervisor

  • Nov 2016 - Jul 2018

  Developed and managed policies, procedures, workflows, and training. Provided coaching and mentoring to direct reports.

• Lead Care Management Coordinator

  • Oct 2015 - Nov 2016

  Acts as the subject matter expert (SME) for all Care Management Coordinators (CMC). Provided training and guidance for Care Management Coordinators annually and/or as needed.

• Care Management Coordinator

  • Apr 2015 - Oct 2015

  Process phone and fax authorization requests for medical services from physicians and hospitals (providers) in an efficient, accurate, and customer focused manner.



KENTUCKY FRIED CHICKEN

• Multiple Locations

• Co Manager

  • Oct 1999 - Apr 2015

  Managed and coached direct reports. Created an accurate and effective employee schedule to provide the best service and keep profits high. Managed labor costs, food costs, sales, and profits and reported daily, monthly, quarterly, and annually. Facilitated staff meetings and trainings to improve efficiency and customer service. Managed and coached direct reports. Created an accurate and effective employee schedule to provide the best service and keep profits high. Managed labor costs, food costs, sales, and profits and reported daily, monthly, quarterly, and annually. Facilitated staff meetings and trainings to improve efficiency and customer service.



Relm West Labels & Packaging

• Printing Services
• 1 - 100 Employee

• Production Scheduler

  • Nov 2013 - Nov 2014

  Schedule jobs on the presses according to deadlines and customer requests. Working with slitter and rewind teams to get jobs out accurately and in a timely manner. Communicate with the team effectively to ensure the most productive and efficient operations. Leading daily and weekly meetings to go over production and work flow. Quality Assurance for all orders. Shipping & Receiving via UPS and Fed Ex. Completing BOL’s.

• Account Manager

  • Apr 2012 - Nov 2013

  Manage customer accounts and projects. Meet deadlines & customer expectations. Set up customer account information and items. Keep projects on time and accept & meet challenges of short deadlines. Communicate project details with customers & sales team.



Group Health Cooperative

• Tacoma, WA

• Medical Assistant/Cardiac Technician

  • Sep 2006 - Aug 2009

  Roomed patients and took vital stats. Prepared charts and ordered labs and x-rays. Set up for and assisted in procedures. Set up internal and external referrals. Documented office and phone visits using Epic Software. Review and order medication as directed by physician. Triage phone calls and give results as directed by physician. Scheduled patients for tests and return visits. Performed cardiac treadmills, applied and disconnected holter monitor and King of Heart monitors. Managed online Pacemaker and defibrillator information. Performed magnet checks. Show less