Experience

ALPHA INTERNAL MEDICINE

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Front Office Manager

  • Apr 2017 - Present

  · Delegate the authority for completing work assignments, discusses any disciplinary issues in terms of office leaves ,time punches, over-time and other factors with the employee and in conjunction with management.· Monitors front office staff patient interactions to assure compliance and processes are followed as well as to ensure patient confidentiality, staff professionalism and positive customer relations are maintained· Is responsible for the direct supervision of the front office staff to assure efficient patient flow and ensure established policies, procedures and work instructions are followed· Monitor and manage employee workload to ensure maximum production with minimal effort or confusion · Trains all new and existing front office staff on proper functions of the practice management system and other computer applications, understanding processes, policies and procedures and work instructions patients.· Maintain appropriate communication and good interpersonal skills with Supervisors, staff and patients to ensure coordinated efforts and provision of high quality service.

• Medical Receptionist

  • Apr 2014 - Present

  · Knowledge of medical terminology, medical office practices, release of records law, and sophisticated charting and tracking computer systems, as well as applicable confidentiality and HIPAA laws, and department policies and procedures. · Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.· Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Checking in/out of patients and verification of insurances using advanced EMR systems.· Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.· Transmit correspondence or medical records by mail, e-mail, or fax.· Provides administrative support to clinical staff as needed. Evaluates the needs and severity of phone calls from patients to assess appropriate disposition of calls



J.R. Properties

• Leasing/Personal Assistant

  • May 2011 - Mar 2014

  · Set up and maintain paper and electronic filing systems for records, correspondence, and other material. · Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. · Direct collection of monthly assessments, rental fees, and deposits. · Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. · Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction



R&G Brenner Tax + Accounting

• United States
• Financial Services
• 1 - 100 Employee

• Front Office Receptionist

  • Jan 2008 - Apr 2011

  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. • Organize demographic information for IRS tax returns, collate documents, distribute tax refund checks, and make courtesy calls • Schedule and confirm appointments for clients, customers, or supervisors.