Office Manager

• Jun 2017 - Present

Administrative Assistant

• Jun 2017 - Present

Owner-Professional Pet Sitter and Veterinary Assistant

• Sep 2002 - Jun 2017

-6-figure professional pet care services business topping at 10 employees. operated 24/7/365 In-client home service provider including daily, emergency*, and hospice care -Trade Association(NAPPS) Business of the Year 2009 Owner-Operator functions included: -QuickBooks daily entries including Intuit Payroll, AR/AP, State and Federal Taxes, and Insurance -Marketing, including website design and maintenance -HR, including scheduling, continuing education, field supervision and operations -Design and Implementation of all contracts, Terms and Conditions Forms, other client services forms -Sales and ongoing customer service, including my own daily pet visit route -Routing and scheduling for employees and independent contractors *Emergency Management including pet illness and injury, and client home situations involving failures of appliance,fixtures, plumbing, HVAC, electricity, and storm management at multiple sites. Show less

Board of Directors, Business of the Year, Volunteer

• Jun 2007 - Nov 2016

-Nation's only not-for-profit trade organization for professional pet sitters -Member-turned-enthusiastic volunteer dedicated to using my experience to share best practices - especially with new sitters - and to excel in the trade -Chairperson, Certification Committee -Contributor to Emergency Management and Business Manual committees -Presenter at 3 annual conferences/webinars, and numerous monthly training sessions -Moderator for member networking message board. -4 awards including Business of the Year and Member in Action Show less

Customer Service and Project Management

• Dec 1991 - Jul 2002

Positions held and responsibilities for tri-state high-end window and door distributor included: -Commercial and Residential Sales Assistant: assistant to field sales reps, including customer interface, takeoffs, estimating, event scheduling, order placement. Visited multiple manufacturing facilities in the US and Canada for product training and software development -Purchasing Team: review of all factory and buy-out orders direct from sales reps, surveying for accuracy and timeline before release to manufacturers -Commercial Project Manager: take offs and estimating per plans and specs, contract review and mark-up, shop drawings, punch lists, job cost, interface with Accounting, Installation, and Warehouse teams -Service Department Coordinator: participated in software development with manufacturer, redesigned scheduling /routing system to increase calls per day completed and reduce call backlog. parts department and service staging department, prepared and led monthly team events -CSR Survey Coordinator : reviewed all client-completed satisfaction surveys to facilitate company-wide improvements in client satisfaction, distributor national ranking, and company bonus programs Show less