Experience

Energy Feeds International LLC

• United States
• Animal Feed Manufacturing
• 1 - 100 Employee

• Director of Analytics

  • Sep 2023 - Present



Starbucks

• United States
• Retail
• 700 & Above Employee

• Program Manager, Business Strategy and Operations

  • Nov 2022 - Sep 2023

  Oversee and manage a portfolio of 15 cross-functional programs, fostering a collaborative and empowering culture reaching across silos to deliver the highest value to the enterprise. Created executive level reporting and tracking systems and co-developed a new operating model and governance approach. Delivered decreased turnover, increased comp growth and ≈$500M in operating income savings in FY23. • Challenged traditional models of operating through change management and human centered design. Aligned leaders and stakeholders to common goals, influenced more nimble funding models and decision making through the implementation of cross-functional advisory teams.• Amplified the impact of data and analytics. • Influenced enterprise prioritization through effective storytelling, improving data literacy and data-driven decision making across leadership teams and strengthened accountability (i.e. stage-gating processes, business case and milestone governance). Show less

• Senior Operations Consultation Manager, Deployment & Store Performance Solutions

  • May 2019 - Dec 2022

  Create and consult on operator efficiency and process optimization from root cause analysis to implementation and sustainment to unlock employee bandwidth to achieve improved customer experience, business results and employee satisfaction.• Consult and provide problem solving guidance applying Lean Six Sigma principles.• Project management from discovery through successful global launch and sustainment.• Design and lead tests in Starbucks innovation lab, analyze and consolidate findings to inform global launch approach.• Influence and leverage cross-functional teams (i.e. Supply Chain, Quality Assurance, Legal etc.) to ensure successful market entry and mitigate risks for brand, customer, business and field operators. Show less

• Senior Operations Consultation Manager, Testing & Innovation

  • Jan 2017 - May 2019

  Designed, implemented, analyzed/synthesized quantitative and qualitative data and packaged findings for in-store testing across product, process, equipment and technology to provide the organization with the facts needed to make informed global launch decisions.• Managed ~12 different initiatives across various stages of testing lifecycle at any given time.• Created process/launch approach for initiatives to be tested in up to 500 stores.• Leveraged cross-functional teams (i.e. Supply Chain, Quality Assurance, Legal etc.) to ensure successful market entry and mitigate risks for brand, customer, business and field operators.• Engaged, trained and influenced field leaders and teams to successfully implement, integrate and sustain new processes/equipment/products.• Measured, analyzed and consolidated data and insights to consult executive leadership on national launch. Show less

• District Manager

  • Oct 2008 - Dec 2016

  Developed strategic and operational plans for the district based on trend analysis and local market knowledge to ensure execution of regional and company initiatives to achieve both operational excellence and business results. Managed performance of store managers through hiring, coaching and developing talent that resulted in achievement of business goals. Monitored and managed district-wide staffing levels to ensure stores could provide the best customer experience. Observed in-store environments, operational effectiveness and lead/influence through the store manager team to execute company initiatives while maintaining brand standards. 2014 -2016: Chicago, East Loop (Michigan Avenue), 11 stores, 180 employees, $12M annual sales• Increased store profitability in a mature market by +31% through controllable cost optimization• Selected by Regional VP to train new District Managers • Opened 3 new core and one flagship location (> $2M annual sales revenue)• Developed 3 Shift Supervisors into successful Store Managers and 3 Store Managers into District Managers 2011 - 2014: Chicago, northwest suburbs, 12 stores, 160 employees, $10M annual sales• Opened multiple new store locations• Achieved the top 10% in the nation’s Quality Assurance and Food Safety scores• Developed 4 Shift Supervisors into successful Store Managers and 1 Store Manager into a District Manager2008 - 2011: Germany, 10 stores, 120 employees, $8M annual sales• Opened multiple new store locations in remote market to support expanding growth and reach of company• Achieved the top district Quality Assurance and Food Safety scores in the country• Developed 2 Shift Supervisors into successful Store Managers Show less



Berlitz Deutschland GmbH

• Germany
• Professional Training and Coaching
• 200 - 300 Employee

• Language Center Director

  • Mar 2004 - Jul 2007

  Managed all operations for a learning center with a team of 30 employees and improved profitability through action plans and business goals. • Generated new sales with new and existing individual and corporate clients. • Signed the highest volume ($1M/year) contract in company history with a long-term client, despite competing offers from other companies. • Coordinated and participated in marketing strategies including trade shows and grass root marketing. • Trained fellow corporate sales managers. Show less



Lidl in Germany

• Germany
• Retail
• 700 & Above Employee

• District Manager

  • Sep 2002 - Feb 2004

  Supervised operations in a high visibility district of 5 stores, leading a team of 65 people. • Improved company growth by maximizing sales and controlling expenses. • Managed the recruitment, development and performance of store operators to retain a motivated and professional workforce. • Influenced and provided direction to ensure the achievement of all productivity, inventory and payroll goals. • Ensured optimal brand representation through store environment, merchandising and displays, cleanliness, product quality and customer service. Show less