Experience

DMR S.r.l.

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Account

  • Dec 2018 - Present

  - Currently managing/co-managing an extensive client portfolio consisting of leading Fashion Groups, luxury brands and PR agencies providing the service of global Data and Analysis through ROI an a number of KPIs . Over 3 years in a role of an Account Manager I reached +30K Up-selling though effective negotiation and client loyalty built over the years of collaboration; - Producing a range of ad-hoc communication reports focusing on marketing campaigns and Media Investments by applying the distinct KPI methodologies to be shared with the Marketing Teams and top management; - Designing and presenting the market overview analyses dedicated to the clients’ performance against key competitors, providing valuable insights into leading communication drivers/trends. - I conduct on-site and remote product demonstrations and trainings with the clients to present new products and features aimed at miantaing the loyalty and achieving the client's objectives. Show less



Arvato

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Care Specialist

  • Jul 2018 - Dec 2018

  - Managing the clients base for Italy, Russia and UK in the pre and post sales activities; managing orders, Supply Chain Solutions. - Managing Returns/Reorder, investigating and disputing chargeback and various claims, following assurance practices. - Communicating and Coordinating with internal departments in order to meet client expectations. Managing the logistic part related to Russian market customs procedures and the relative paper work. - Managing the clients base for Italy, Russia and UK in the pre and post sales activities; managing orders, Supply Chain Solutions. - Managing Returns/Reorder, investigating and disputing chargeback and various claims, following assurance practices. - Communicating and Coordinating with internal departments in order to meet client expectations. Managing the logistic part related to Russian market customs procedures and the relative paper work.



One&One Entertainment Group

• Milan Area, Italy

• Junior Account Executive

  • Jan 2018 - Jun 2018

  - Drafting and editing all press kit pieces for clients in the publishing, technology and lifestyle markets. - Developing the press materials for the clients through the major fashion, beauty and lifestyle sectors and producing follow-up coverage report. - Contributed to the management of client’s social media campaigns through manual tracking of hashtags across Twitter and Instagram to generate increases in customer engagement. - Drafting and editing all press kit pieces for clients in the publishing, technology and lifestyle markets. - Developing the press materials for the clients through the major fashion, beauty and lifestyle sectors and producing follow-up coverage report. - Contributed to the management of client’s social media campaigns through manual tracking of hashtags across Twitter and Instagram to generate increases in customer engagement.



2021 Eurovision Song Contest

• Delegation Assistant

  • Mar 2017 - May 2017

  - Assisting Italian RAI Delegation and artistic team during their stay on the Eurovision Song Contest 2017 in Kyiv (Ukraine) -Working closely with the Communication team and assisting the Head of Press with Press Conferences and other media events, promotion activities, radio/tv interviews with international media partners. - Contributed to the content creation dedicated to the Italian Eurovision show and the artistic distribution - Assisting Italian RAI Delegation and artistic team during their stay on the Eurovision Song Contest 2017 in Kyiv (Ukraine) -Working closely with the Communication team and assisting the Head of Press with Press Conferences and other media events, promotion activities, radio/tv interviews with international media partners. - Contributed to the content creation dedicated to the Italian Eurovision show and the artistic distribution



FIYE Poland

• Warsaw Area, Poland

• Office/Project Coordinator

  • Jan 2016 - May 2016

  FIYE Poland is a Polish NGO which deals with international voluntary services, organization and promoting of a range of events and campaigns in the sector of Human Rights and Sustainable Development. - Coordinating the fund-raising events, such as workshops, exhibitions and theatre shows - Preparing press kits and promotion activities, researching local and international partners for sponsorships and collaborations. FIYE Poland is a Polish NGO which deals with international voluntary services, organization and promoting of a range of events and campaigns in the sector of Human Rights and Sustainable Development. - Coordinating the fund-raising events, such as workshops, exhibitions and theatre shows - Preparing press kits and promotion activities, researching local and international partners for sponsorships and collaborations.