Experience

Peterson Service Company

• United States
• Facilities Services
• 1 - 100 Employee

• Assistant Service Manager

  • Nov 2013 - Present

  Provide overall support to the service team and be familiar with all aspects of the daily operation of the department. Including dispatching, payroll, billing, estimating, and service project management. * Oversee, manage, and implement all service procedures relative to service operations. This includes service dispatching, service maintenance scheduling, billing, payroll, service quotes, and all interactions with internal customers. * Oversee service installation projects. • Responsible for the ongoing planning, implementation & scheduling of the service manpower and resources. Including scheduling of subcontracts needed on job sites. • Provide assistance with parts and equipment ordering, receiving, and delivering. • Track labor on all service jobs including maintenance to ensure profitability • Review and thoroughly understand all account maintenance contracts, projects, and the PSC inspection process • Prepare proposals for service projects, inspection follow up, and as requested by technicians and customers • Monitor the monthly inspections to be sure they are performed timely and accurately. • Constant communication with customers to keep them “in the loop” of the technicians finding, repairs made/needed, and lead-time of materials, etc. Maintain Quality control by following customer-calling procedure. Show less



American Water

• United States
• Utilities
• 700 & Above Employee

• Cash Operations

  • 2012 - Nov 2013

  Through Robert Half. Process payments unable to process through automated cash application process. Including, but not limited to investigation through bank websites, contacting bank personnel, investigating customer's address using internet websites and contacting customer. Follow up with request for payment distribution details. Reconcile spreadsheets for several internal companies' suspense batches. Collect and turn in data and documentation for the audit sample requests. Resolve disputes from customers regarding payment applications working directly with the consumer as well as internal customers. Special ad-hoc projects as requested by management. Show less



M*Modal

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Revenue Accountant II

  • May 2008 - Nov 2012

  Successfully leads an Accounts Receivable team focused in contractual billing assurance and collections (DSO 29-32 day mark). Was engaged by several departments with the integration of billing and accounting systems, including special projects relating to developing business strategies and procedures for new products and services. Focused on escalated collections and billing situations, requiring engagement with other departments within the organization regarding client relations and cash collections. Lead on all audit requests from internal and external audit teams, as well as fielding any questions they may have. Prepared and distributed weekly and monthly accounts receivable and revenue reports. Monthly reconciliation of all transcription revenue from production, billing system to accounting system. Review and approve of accounts recievable adjustments of Under $1,000.00. Review and approve all manual billing items. Review transactions and release to post in accounting system. Bright, articulate, focused and energetic. Show less



Specialty Supply Company, Inc.

• Cherry Hill, New Jersey

• Service Manager

  • Nov 2004 - May 2008

  Sub contractor - furnish and install prefabricated fireplace boxes and finishes in custom built homes, track housing, and private residences. Responsibilities included: Shared responsiblities overseeing service and installation technicians, including work load assignments and ability assessment, chaired operations meetings, served as support to the sales, accounting and operations departments, responsible for assuring the contract to billing was correct, troubleshot technical issues with clients and service personel, warranty claim processing and tracking. Worked with sales personnel on aged accounts. High level of customer relations and client services responsibilities. Show less



Shamrock Mechanical, Inc.

• Southampton, New Jersey

• Service Office Manager

  • Jun 1994 - Nov 2004

  Sub Contractor - installation of high end heating and air conditioning systems and electric services in custom built homes, track housing and private residences. Involved in the daily workload assignments and scheduling of service technicians, assess abilities and chaired Service Division Meetings. Served sales, accounting and installation departments resulting in streamlined policies and procedures. All revenue and cash reporting as well as cash applications for the Service Division. Developed and maintained client databases and accounting system. Extensive phone work dealing with clients as well as venders. Integeral to successfully building a new business to a viable business. Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Customer Service Specialist / Assistant to Property and Risk manager / Inside Sales Coordinator

  • Jun 1987 - Jun 1994

  One of the largest providers of electronic security devices for commercial and residential buildings. Including fire, burglar, personal, refrigeration alarms. In addition, provides a notification service via a 24 hour central station. Over the course of time I was employed here, I worked in several departments, the alarm handling customer service center, corporate offices in the Property and Risk Department, as well as sales. Received valuable and extensive training in customer service and sales. Show less