Experience

PLZ Corp

• United States
• Chemical Manufacturing
• 400 - 500 Employee

• Customer Service Manager

  • May 2013 - Present

  • Manage the daily customer service operation for the five distribution business units and the retail division ensuring an excellent service experience through all channels: phones, email and EDI • Lead bi-weekly team meetings and monthly team building meetings • Prepares performance reviews and setting goals for the customer service team of twelve • Prepares and publishes key operational metrics on order entry, phone adherence and service level to senior management • Works with key “process owners” in the organization to develop strategic improvement plans throughout the company • Developed a training manual and training program for the customer service team, including documentating all processes and writing SOP's for all SAP transactions • Recent accomplishment include partnering with leadership team and IT in the following : o SAP integration of newly acquired business units including training and support o Service Level Metrics o Support in opening a new Global Distribution Center o SAP support and testing for many system changes, improvements and upgrades o Partners pricing team on successful price increases o Moving open order management into the customer service department o Developing standardization accross business units Show less



Liberty Tax

• United States
• Accounting
• 700 & Above Employee

• General Manager/Tax Preparer

  • Jan 2011 - May 2013

  •Responsible for daily supervision and scheduling of office all staff in three branch offices •Organizing staff trainings, management meetings, daily tasking of managers duties. •Created job descriptions and responsibilities for entire staff. •Passion for providing excellent customer service •Delegates effectively •Instructor of Tax School •Coordinates and Instructs tax school a ten week training program for new employees. •Responsible for month end gross receipt reporting to Corporate office •Strong attention to detail to ensure accurate tax returns •Responsible to grow the business through community relations, marketing efforts, and tax school. •Maintain franchise bookkeeping Show less



Royale Property Management

• Shorewood, IL

• Office Manager

  • Jun 2011 - Dec 2011

  •Scheduling property maintenance •Managing bookkeeping for HOA •Compiling data for financial reports •Managing attorney relations •Resolving customer and public complaints •Maintaining records, reports and files •Ensuring rental properties are occupied •Scheduling property maintenance •Managing bookkeeping for HOA •Compiling data for financial reports •Managing attorney relations •Resolving customer and public complaints •Maintaining records, reports and files •Ensuring rental properties are occupied



Allied Alpha Assistants

• Claim Processor/Payroll Clerk

  • Jan 2005 - Jun 2011

  Handle all Blue Cross claims. Ability to read and understand explanation of benefits (EOB). Resolves problems with claims including but not limited to: denial, low payment, processed incorrectly. Researches refund request, work with Blue Cross Provider Representative. Responsible for billing of patients, handling calls from patients and insurance companies. Process bi-weekly payroll and submit payroll taxes. Scheduling & updating surgical calendar. General knowledge of Medisoft Software. Helped transition in becoming providers with Blue Cross. General knowledge of Aatrix payroll software. Show less



Fast-teks On-site Computer Repair

• Co-Owner

  • Sep 2009 - Aug 2010

  Run all day to day aspects of a onsite computer repair business. Including but not limited to: scheduling, customer service, follow-up calls, hiring, sales, monthly corporate reporting, accounts payable, accounts receivable, payroll, taxes. General Knowledge of Quick Books and Excel.. Run all day to day aspects of a onsite computer repair business. Including but not limited to: scheduling, customer service, follow-up calls, hiring, sales, monthly corporate reporting, accounts payable, accounts receivable, payroll, taxes. General Knowledge of Quick Books and Excel..



Vern Kiebler Electronics, Inc

• Accounting Supervisor

  • Jan 1989 - Jan 1993

  Daily supervision of staff of four. Preparing all general journal entries, reconciling accounts payable and receivable to general ledger, reconciling cash for five checking accounts. Preparing and processing all monthly and year to date profit and loss statements. Controlled fund for insurance administration. Preparation of quarterly payroll tax returns. Administered profit sharing plan. Work with outside CPA firm in fiscal year audit. Prepare daily sales and cash worksheets. Handle all personnel matters within my department including performance appraisals, quality control and discipline. Show less



Venture Retail Store

• Assistant Customer Service Manager

  • Jan 1988 - Jan 1993

  Assistant to the Customer Service Manager, managed day to day operations of cashier lanes, performance appraisals, scheduling, hiring, building ad files, training, inventory control, and making year end inventory adjustment. Assistant to the Customer Service Manager, managed day to day operations of cashier lanes, performance appraisals, scheduling, hiring, building ad files, training, inventory control, and making year end inventory adjustment.



Vern Kiebler Electronic, Inc

• Accounts Payable

  • Jan 1988 - Jan 1989

  Daily entering of new invoices, paying of bills, monthly closing reports, working with problem invoices and clearing them for payment, deposit checks, reconciliation of bank statements, also back up for payroll and accounts receivable. Daily entering of new invoices, paying of bills, monthly closing reports, working with problem invoices and clearing them for payment, deposit checks, reconciliation of bank statements, also back up for payroll and accounts receivable.