Experience

State Compensation Insurance Fund

• United States
• Insurance
• 700 & Above Employee

• Program Technician

  • Sep 2015 - Present

  Sacramento, California, United States -Experienced in a collaborative and demanding team environment, working cooperatively, internally and externally, to meet varied and changing deadlines for time-sensitive projects and deliverables, for up to eight different departments across five offices. -Acting as team lead in the absence of direct supervisor; including handling trouble-shooting, project delegation, and coverage assignments. -Collaborating with managers to advise on procedures and assist with projects. -Lead of… Show more -Experienced in a collaborative and demanding team environment, working cooperatively, internally and externally, to meet varied and changing deadlines for time-sensitive projects and deliverables, for up to eight different departments across five offices. -Acting as team lead in the absence of direct supervisor; including handling trouble-shooting, project delegation, and coverage assignments. -Collaborating with managers to advise on procedures and assist with projects. -Lead of a four person team on a project spanning 6 months, successfully transitioning the office to 100% paperless records and increasing deliverables efficiency over 50%. -Training coworkers, advising and training new supervisors in unit procedures, and advising and mentoring new hires to the unit. -Designing new procedures, drafting training guides, creating procedural forms for office use. -Handling and protecting sensitive and confidential information. -Tracking, collating, and reporting unit deliverable statistics. -Responsible for 30-50% of the daily output of the unit, with a 0% error rate. -Assisted another office to clear a three-month backlog of deliverables within three days.

• Office Assistant

  • Mar 2008 - Sep 2015

  Sacramento, California, United States -Running, maintaining, and operating an in-office department, without direct supervision, with over 7500 deliverables completed with a 95% success rate. -Communicating cooperatively with inter-office departments, and advising internal and external customers. -Training and organizing coworkers for special projects. -Handling and tracking sensitive and confidential information.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Customer Service Associate

  • Aug 2003 - Jul 2005