Experience

Resolve Marine

• United States
• Maritime Transportation
• 100 - 200 Employee

• Client Services Manager

  • May 2022 - Present

  Fort Lauderdale, Florida, United States



International Registries, Inc.

• United States
• Maritime Transportation
• 200 - 300 Employee

• Operations Manager

  • Jan 2021 - May 2022

  Fort Lauderdale, Florida, United States

• Operations Manager

  • Sep 2018 - May 2022

  Baltimore, Maryland Area  Manage day to day operations of the Vessel Inspection Program. Oversaw the coordination of 15,146 inspections while maintaining a .74% detention rate from 2017-2020. Efforts directly contributed to company’s top rank in safety and quality  Spearhead comprehensive monitoring of risks, issues, dependencies, contingency plans and available resources to remove roadblocks, resulting in 97% of milestones achieved on time over 3 years  Align strategies, action plans, and communication… Show more  Manage day to day operations of the Vessel Inspection Program. Oversaw the coordination of 15,146 inspections while maintaining a .74% detention rate from 2017-2020. Efforts directly contributed to company’s top rank in safety and quality  Spearhead comprehensive monitoring of risks, issues, dependencies, contingency plans and available resources to remove roadblocks, resulting in 97% of milestones achieved on time over 3 years  Align strategies, action plans, and communication approaches to promote the company’s portfolio of safety services  Work on cross functional teams to launch new safety services across domestic and international markets  Lead weekly calls to monitor team performance in regional territories, analyze data and implement changes to strategies to drive sales and customer satisfaction. Implemented changes generated a 14% sales growth in South American territories  Perform market research and competitor analysis, analyze market trends, understand regulatory requirements  Cultivate trusted, long-term relationships with clients with a deep understanding of their needs and goals  Key point of contact for cruise ship accounts in the U.S, Canada, Caribbean, and South America. Implemented critical adjustments to business strategy to maintain market share during the pandemic. Achieved a 92% customer retention rate  Represent the company at various forums and effectively communicate highly detailed and accurate information about the company’s services. Communicate company’s value proposition and differentiators to new and existing clients

• Fleet Operations Supervisor

  • Jun 2015 - Sep 2018

  Baltimore, Maryland Area  Supervise team to schedule, implement and verify revenue generating ship inspections across the world’s oceans  Execute CRM projects by managing workflows and processes across team. Continuously met KPIs and strategic goals  Created a requirements document used to launch automation software for 5 regional offices  Provide data analytics, recommendations, fact-based guidance and presentations to management to influence decision making  Improved vessel risk assessment processes.… Show more  Supervise team to schedule, implement and verify revenue generating ship inspections across the world’s oceans  Execute CRM projects by managing workflows and processes across team. Continuously met KPIs and strategic goals  Created a requirements document used to launch automation software for 5 regional offices  Provide data analytics, recommendations, fact-based guidance and presentations to management to influence decision making  Improved vessel risk assessment processes. First year results were a 61% reduction in ship detentions  Created an analysis tool for admin team to mitigate risk and facilitate more accurate and timely decision making  Responsible for training new hires on shipping principles, regulations, and daily operating procedures  Developed content for the company’s website and blog highlighting events, achievements, and new developments



Brightview Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Assistant

  • Feb 2015 - Jun 2015

  Baltimore, Maryland Area  Collaborated with team to build, develop, and deliver strategic marketing campaigns for a portfolio of senior care communities  Optimized content across media channels to promote new Memory Care program. Reported 17% increase in user engagement  Allocated marketing expenses across 27 communities and compile results into reports  Participated in the planning and execution of marketing events to promote the Brightview brand nationwide  Tracked and reported service penetration… Show more  Collaborated with team to build, develop, and deliver strategic marketing campaigns for a portfolio of senior care communities  Optimized content across media channels to promote new Memory Care program. Reported 17% increase in user engagement  Allocated marketing expenses across 27 communities and compile results into reports  Participated in the planning and execution of marketing events to promote the Brightview brand nationwide  Tracked and reported service penetration levels for all communities; supported development of action plans to increase occupancy levels in targeted locations Show less



Employer's Plus, LLC

• United States
• Human Resources Services

• Marketing Project Coordinator

  • Sep 2013 - Feb 2015

  Baltimore, Maryland Area  Edited marketing collateral to ensure messages are on brand, concise and visually appealing. Updated social media accounts and website  Coordinated project plans, project schedules, workhours, budgets and expenditures  Maintained and updated CRM records using Salesforce. Allocated CRM expenditures into proper budget accounts  Supported the coordination of performance management, talent development, employee engagement and benefits programs to clients in a wide range of sectors



Peninsula Regional Medical Center

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Community Relations Intern

  • Jan 2013 - May 2013

  Salisbury, Maryland  Prepared and edited press releases to promote upcoming events and convey recent news at the hospital  Updated biographies and photos of all levels of hospital staff for use on the hospital's website, Facebook page, blog and National Hospital Week celebration materials.  Collected and analyzed cost data (using excel) to determine Return on Investment (ROI) for various Marketing initiatives



Employers Plus, LLC

• Human Resources Assistant

  • Jun 2009 - Aug 2012

  Baltimore, Maryland Area  Provided customer service and answered employee benefits and HR questions  Screened applicant resumes and coordinated both phone and in-person interviews  Managed Workers’ Compensation claims. Served as a liaison between carriers, worksites, claimants  Updated HRIS with employee change requests, salary modifications and processed related paperwork  Processed enrollments, changes and termination of employee benefit elections. Contacted carriers to resolve issues