Experience

Aurora Tele-Oncology

• Hong Kong
• Hospitals and Health Care
• 1 - 100 Employee

• Corporate Resources Manager

  • Oct 2020 - Present

  1. Manage telehealth platform daily operations to optimize for a great patient experience 2. Build and modify operational processes 3. Receive and manage electronic health record of patient 4. Knowing the rules and regulations related to telehealth of Hong Kong and China to provide suggestions to the team on making products in order to avoid legal issues 5. Apply licenses related to telehealth in China 1. Manage telehealth platform daily operations to optimize for a great patient experience 2. Build and modify operational processes 3. Receive and manage electronic health record of patient 4. Knowing the rules and regulations related to telehealth of Hong Kong and China to provide suggestions to the team on making products in order to avoid legal issues 5. Apply licenses related to telehealth in China



Sanomics Limited

• Hong Kong
• Biotechnology Research
• 1 - 100 Employee

• Regional Business Operations Manager

  • Jan 2020 - Oct 2020

  1. Manage daily operations to optimize for a great patient experience2. Identify, escalate, and resolve operational and customer service issues3. Partner with clinical and sales team leaders to facilitate progress toward strategic and operational goals.4. Manage and provide training to business operation team members in Hong Kong, Thailand and China

• Business Operations Supervisor (Business Support)

  • Jan 2019 - Dec 2019

  1. Manage daily operations to optimize for a great patient experience2. Identify, escalate, and resolve operational and customer service issues3. Partner with clinical and sales team leaders to facilitate progress toward strategic and operational goals.4. Manage and provide training to business operation team members in Hong Kong and Thailand

• Customer Service & Administrative Executive

  • Apr 2018 - Dec 2018

  1. Check patient information on sample label and test request form2. Fill in patient information into system3. Arrange courier to deliver test report to patient, clinic or hospital 4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution5. Resolve customer complaints via phone or email6. Arrange logistic of sending material from Hong Kong to places for example Australia, Bangkok, Taiwan