Experience

All Deals Asia

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Operations Executive

  • Dec 2012 - Dec 2014

  Singapore - Delivers after sales responsibilities by assisting customers in their inquiry, purchase and redemption ofitems. - Assists and reports to the Senior Operations Manager; manages group of interns in the daily operations. - Assists customer with the warranty of items, 1 to 1 exchange and product usage.- Coordinates with Warehouse Supervisor regarding stocks. - Responsible for maintaining daily sales report such as cash sales and NETS transactions and ensuring that reports are forwarded… Show more - Delivers after sales responsibilities by assisting customers in their inquiry, purchase and redemption ofitems. - Assists and reports to the Senior Operations Manager; manages group of interns in the daily operations. - Assists customer with the warranty of items, 1 to 1 exchange and product usage.- Coordinates with Warehouse Supervisor regarding stocks. - Responsible for maintaining daily sales report such as cash sales and NETS transactions and ensuring that reports are forwarded to finance department. - Responsible for handling phone calls from the customers and escalation of calls are properly handed. - Handles complaints and answering emails from customers and ensuring that replies are within the turnaround time. - Ensures that emails and calls requiring follow up are properly handled and coordinated. - Responsible for ensuring that all items purchased by the customers that require mailing are properly arranged and packed. - Coordinates with Finance and Sales Department for stocks follow up, payment issues, payment verification and complaints both from merchant and customers. - Attends staff meetings, engaging in discussions that need improvement, resolution and ideas to improve current system. - Assists in preparing the report for the Initial payment of partner merchant based on vouchers sold. Ensures that payees name including bank account is correct. - Responsible for ensuring that front desk are well maintained (such as maintaining cleanliness, opening and closing of shop, with proper supplies and equipment are working) Show less



Peace Corps

• United States
• International Affairs
• 700 & Above Employee

• Training/Admin Assistant

  • Jun 2011 - Sep 2012

  Pasay City Philipines - Prepares handouts, training materials and training supplies for all training events. - Manages timely obligation and payment requests for all training event expenses. - Manages cash advances to support on-site travel allowance disbursements and supplies purchases during training events. - Develops terms-of-reference for all project activities in the soliciting of bids and selection of venues. - Coordinates with training event venues, including pre-event ocular inspections… Show more - Prepares handouts, training materials and training supplies for all training events. - Manages timely obligation and payment requests for all training event expenses. - Manages cash advances to support on-site travel allowance disbursements and supplies purchases during training events. - Develops terms-of-reference for all project activities in the soliciting of bids and selection of venues. - Coordinates with training event venues, including pre-event ocular inspections, equipment needs on-site oversight of rooms and meals and assists in facilitating the resolution of any issues. - Ensures that all financial information regarding training events is current, accurate, and in compliance with the organization’s regulations. - Responsible for processing the administration of the logistical component of Pre-Service Training. - Assists in the development and implementation of policies and procedures regarding the use of and access to all Peace Corps and/or training site equipment and services - Assists with fiscal, cost and budgeting controls and procedures, including the monitoring of goods and services, as well as coordinating the accounting, cost reporting and voucher system - Assists in preparing vouchers for Walk-around allowances to Peace Corps Trainees, review travel claims and per-diem for staff, as well as coordinate other disbursements for services rendered in support of the Pre-Service Training - Meet with the Training Manager on a regular basis to discuss the Pre-Service Training site conditions, upcoming requirements and any concerns of the Pre-Service Training staff and Trainees. - Identify and organize, with the help of the Administrative/Training Coordinator, all logistical support necessary to facilitate staff, Trainee travel and participants site visits, field trips, social and other events. - Ensures that the costs and expenses for every training are within the department’s budget. - Responsible for PST staffs payroll and time sheet card Show less



SmartBall Inc

• Sales & R&D Assistant

  • Jan 2009 - Jun 2010

  Nanchang, Jiangxi, China - Responsible for processing customer inquiries by following work standards and procedures - Responsible for handling client’s sample requests, and ensuring on time delivery of every finished samples. - Prepares inspection reports during customer visits and sample inspections - Recommends ways of improvement for ball development procedures - Attends to customer’s inquiries by email, phone and customer’s visits, and ensuring that inquiries received daily will be responded by day… Show more - Responsible for processing customer inquiries by following work standards and procedures - Responsible for handling client’s sample requests, and ensuring on time delivery of every finished samples. - Prepares inspection reports during customer visits and sample inspections - Recommends ways of improvement for ball development procedures - Attends to customer’s inquiries by email, phone and customer’s visits, and ensuring that inquiries received daily will be responded by day end. - Responsible for downloading all specified new styles released by the customers. (i.e. artworks, designs, ball construction) And ensuring all finished samples meet the customer’s expectations and requests. - Prepares all finished artworks to customer’s for approval and reference - Prepares all the requirements and documents, such as test results, before sending the ball to production. - Assists in checking the layouts before sending sample requests to proper department. - Performs other administrative duties from time to time. - Prepares team’s performance report during meetings and client’s visits. Show less



Diners Club International

• Financial Services
• 100 - 200 Employee

• Junior Assistant Manager

  • Jan 2002 - Dec 2008

  Makati City Philippines - Researches and resolves call center referrals and written disputes of the cardholders - Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening - Customizes letter of response to customers when needed - Interacts with cardholders to ensure the most appropriate, timely, and equitable resolution to the complaints and inquiries of the cardholders - Resolves cardholders’ complaint, account monitoring and… Show more - Researches and resolves call center referrals and written disputes of the cardholders - Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening - Customizes letter of response to customers when needed - Interacts with cardholders to ensure the most appropriate, timely, and equitable resolution to the complaints and inquiries of the cardholders - Resolves cardholders’ complaint, account monitoring and financial adjustment within the standard benchmarks. - Attends to Card Members’ inquiries, request and complaints within set standards either through phone or walk-in - Recommends immediate adjustments to update card members’ account when necessary and within level of authority. - Efficiently log, handle and monitor various inquiries, requests and complaints until resolution. - Ensures that inquiries, requests and complaints are monitors and done. - Effect necessary security measures required. - Identifies and recommends improvement opportunities (ways to eliminate paperwork, reduce handle time, etc). - Communicates issues and ideas with superiors. - Aid in the development of training programs. - Trains and develops new employees of the department - Provides information regarding skills that need reinforcement or additional training. - Performs administrative work as required. - Understands and observe ISO procedures. - Handles tasks that may be assigned from time to time. Show less