Experience

Auditmacs

• United States
• Information Technology & Services
• 1 - 100 Employee

• Wireline Auditor

  • Apr 2021 - Present

  . Audit telecom invoices for contractual errors, credits and cost opportunities. . Submit disputes to vendors and tracks to completion. . Present recommendation to customers. . Interface directly with customers, vendors, as necessary to acquire customer contacts, vendor contracts, client business and requirements, and documentation necessary for compliance and overall location and inventory management. . Deliver superior customer service and support. . Audit telecom invoices for contractual errors, credits and cost opportunities. . Submit disputes to vendors and tracks to completion. . Present recommendation to customers. . Interface directly with customers, vendors, as necessary to acquire customer contacts, vendor contracts, client business and requirements, and documentation necessary for compliance and overall location and inventory management. . Deliver superior customer service and support.



COECO Office Systems-powered by UBEO

• United States
• Retail Office Equipment
• 100 - 200 Employee

• Charlottesville Branch Adminstrator

  • Oct 2019 - Apr 2021

  Furloughed October 2020 Furloughed October 2020



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Sr. IT Associate

  • Oct 2014 - May 2018

  • Conducted contract compliance audits of IT spend. Audits totaled $126M. • Audited monthly IT invoice spend totaling $3M. Negotiated settlements for all initiated disputes. • Created & managed lifecycle of biweekly US / Canadian wire payments & Central Accounting journal entries for IT Services. Payments processed over $250M. • Identified areas of process improvements, which resulted in team efficiency gains. For example, reduced monthly IT invoice counts by over 65% by reviewing vendor/state billing regulations and consolidating over 650 IT billing accounts. • Provided regular reporting & presentations to senior management. • Completed numerous cross division IT inventory research projects. For example, provided management with IT spend for over 500 branch locations. • Organized team feedback & prepared monthly metrics for presentation at senior management Governance meetings with top IT providers. • Administrator for all department vendor portal access setup requests. Spearheaded project to recertify user portal access on a quarterly basis to ensure security of company data. • Created templates to standardize IT expense reporting & metrics. • Produced & maintained team process improvement documents. • Managed team billing mailbox requests. Weekly metrics & YTD tracking provided to management. Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Sr. IT Network Analyst

  • Oct 1999 - Dec 2012

  • Managed multi-million dollar IT budget for senior management. • Conducted contract compliance audits of IT spend. Audits totaled $555M. • Successfully negotiated vendor credit settlements. Savings totaled $37M. • Led numerous multi-divisional projects. • Spearheaded the implementation of the Rivermine IT Expense Management reporting module. • Principle IT reporting & analysis team member for executive management & company Business Units. • Supported contract negotiations. • Provided customer service to Business Units. • Defined & improved processes through automated technical solutions • Developed Vendor Management to track satisfaction of service levels. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Sr. IT Analyst

  • Dec 1997 - Sep 1999

  • Responsible for auditing $60M IT spend. • Successfully negotiated vendor credit settlements totaling $1.2M. • Designed and implemented IT budget & metrics reporting. • Team leader for IT audit system implementation. • Trained full-time employees & contractors. • Prepared financial analysis in support of contract negotiations • Responsible for auditing $60M IT spend. • Successfully negotiated vendor credit settlements totaling $1.2M. • Designed and implemented IT budget & metrics reporting. • Team leader for IT audit system implementation. • Trained full-time employees & contractors. • Prepared financial analysis in support of contract negotiations



Citi

• United States
• Financial Services
• 700 & Above Employee

• Contracts Coordinator / IT Auditor

  • Jun 1993 - Nov 1997

  • Tracked voice, data and sonet contracts totaling $10M. • Audited & processed IT invoices totaling $17.5M annually. • Successfully negotiated vendor credit settlements totaling $400K. • Tracked voice, data and sonet contracts totaling $10M. • Audited & processed IT invoices totaling $17.5M annually. • Successfully negotiated vendor credit settlements totaling $400K.



1st Washington Mortgage

• Annandale, VA

• Mortgage Loan Officer

  • Jun 1993 - Dec 1993

  • Prepared monthly regulatory loan documents for underwriters. • Prepared monthly regulatory loan documents for underwriters.



Ameribanc Savings

• Annandale, VA

• Mortgage Loan Processor – Quality Control Department

  • Aug 1992 - Jun 1993

  • Responsible for Quality Control Audits of FHA, VA, FHLMC, FNMA & Conventional Loans. • Responsible for Quality Control Audits of FHA, VA, FHLMC, FNMA & Conventional Loans.