Business Development Manager

• Mar 2018 - Present

Excited to join the Dermapure team Excited to join the Dermapure team

Eucerin Field Skincare Consultant

• Jun 2016 - Feb 2018

Apprenticeship Assessor and Coordinator

• May 2016 - Jul 2017

Spa Manager

• Jun 2014 - Aug 2014

Assisting the Spa Consultant and Hotel Management in all aspects of Spa and Gym pre-opening preparation including: * Sourcing and selecting Spa resources * Liaising with external companies producing Spa collaterals, providing brand training and supplying stock and equipment * Hosting and assisting the visiting brand trainers * Monitoring and accessing all internal/external training, providing reports and individual support where necessary * Planning & delivering additional training sessions to the team of 8 Spa therapists * Developing Spa signature treatments and services * Operational control of the provision of pre-opening Spa services * Visiting local competitors and producing a SWOT analysis * Preparation of the Spa and Recreation budget for 2015 * Developing Hotel & Spa packages * Developing the Spa’s pre and post opening marketing plans * Monitoring Spa and Gym construction by conducting site visits and providing feedback * Providing progress reports at HOD briefings and on request from the GM and hotel owners representative * Attending all external spa training sessions, Movenpick hotel induction and HOD orientation

Spa Training Manager

• Dec 2012 - Dec 2013

Solely responsible for the training and development of over 50 therapists at a luxury 5* Destination Spa Resort. Operations •Implementing/maintaining a standard across all 33 treatment rooms, 45-50 aestheticians beauty, spa and holistic therapists delivery seven inclusive treatments and various upgraded treatments •Planning/designing a training syllabus to UK spa standard & delivering this programme to students of different abilities and experience •Identify the training needs of each department and planning/organising external or internal training programmes to meet these needs •Liaising with other 5* company owned spas to identify their training needs •Managing the budget for the training academy •Submitting weekly/monthly training reports to the Health and Wellbeing Director and the Spa Manager •Continually monitoring/improving therapists’ soft skills. Conducting, retail sales, communication skills & customer service workshops •Motivating/monitoring students, providing one to one support and re-training/assessments as required Business Focus •Continually employing guest feedback in order to develop and improve delivery of therapist training •Ensuring that all therapists present a professional image and provide a courteous and professional 5*service at all times •Leasing with senior staff on the development of promotional ideas •Devising/implementing staff incentive schemes •Assisted in the planning of promotional events, attended as a member of the senior management leadership team. •Maintaining effective channels of communication throughout the relevant hotel departments •Actively promoting all the service and products offered by the hotel •Re-designed and developing new and innovative indigenous signature treatments •Hosting visiting trainers, new practitioners, journalists and VIP guests during their time at the hotel •Solely responsible for the implementation of Shellac from CND to The Body Holiday

National Remote Retail Assessor (Field Based)

• 2011 - 2012

Delivering, monitoring and assessing level 2 and level 3 retail qualifications on an apprenticeship/work based learning basis •Overseeing delivery to exceed best practice, providing additional training in areas such as; health and safety, retail knowledge, customer service and key skills •Assessing learners of all ages/abilities using a variety of assessment methods; observations, professional discussions, assignments and simulations •Session planning incorporating 'every child matters' with the flexibility to alter assessment methods to suit all skill levels whilst meeting the standards/criteria of the qualification •Meeting deadlines for submission, achieving high retention levels and excellent achievements rates •Collating, analysing, presenting course statistics: student retention rates and student progression to senior management •Managing a caseload of on average 35 learners, scheduling/planning visits in accordance with individual learners needs •Use/administration of interactive student resources e.g. e-portfolio and Moodle •Collaborating with partner organisations: Chanel, House of Fraser, John Lewis, Molton Brown. Developing relationships with their senior management teams, encouraging additional enrolments and resolving any issues •Contributing to the re-development of the Key Skills learner resources •Developing and presenting an online Moodle learner assessment guide •Providing course/college inductions, administering initial assessments, determine candidates learning styles, levels of prior learning, ascertain their suitability for the program •Administering Key Skills examinations •Providing additional support and guidance for students with learning difficulties and ESOL •Marking learners work and provided constructive feedback, setting SMART objectives and reviewing progression on an ongoing basis •Adapting the framework of the qualification to suit the learner whilst considering Edexcel and industry standards as well as workplace requirements

Managing Director and Owner

• Sep 2001 - Jan 2009

Established, built and managed two successful beauty salons franchises within the Cannon's Health and Fitness Clubs over the course of eight years. Achievements •Developed a large regular client base within 6 months of start up •Operated at a substantial profit, with early repayment of business loan within the first year of trading •75% conversion of new clients to regular bookings in years 1 and 2 •Developed a reputation for providing high quality treatments and excellent customer service •Maintained a profitable salon over many years during several fluctuations within the beauty industry Organisational Management •Devised/implemented external salon advertising campaigns involving media and businesses •Designed/implemented visual merchandising and promotional displays •Devised/implemented seasonal offers increasing turnover •Planned/organised special events; launched events for new ranges •Directional control over all ordering functions within the salon •Created valuable relationships with suppliers, managed consumable items, retail products and salon equipment, balanced inventory control •Worked with club management to increase revenue by sharing new customer referrals •Introduced innovative new products and treatments in line with market trends and demand •Responsible for all aspects of monitory transactions for the salon •Complied with health, safety and legal requirements Training, HR Development and Management •Devised and managed external recruitment drive in conjunction with local media and educational institutions •Solely responsible for recruitment and administered trade tests •Provided on going in salon training and inductions •Provided hands on job support, direction and additional training when required •Performance reviews, setting targets, monitoring progress •Devising and implementing staff incentive schemes •Providing local colleges with work experience opportunities for students

Beauty Therapy Lecturer

• 2008 - 2009

Beauty Therapy Lecturer, teaching a variety of different Beauty Therapy subjects at various levels Organisational Management •Program leader for Cosmetic Make-Up and Nail Technology courses overseeing delivery to exceed best practice •Teaching from entry level to NVQ 3 both theory, practical lessons and their application in client sessions •Assessing students at all levels across the Beauty and Holistic Therapies curriculum •Extensive lesson planning incorporating every child matters with flexibility to alter to suit all skill levels •Design of all classroom resources, presentations, reviewed in departmental course meetings to develop the curriculum for courses in future years •Achieving high retention levels and excellent achievements rates •Collated, analysed and presented course statistics in areas such as student retention rates, exam results, student progress and destination •Collaborating with other program leaders, course co-ordinators and college management to ensure the delivery of a joined up programme across departments •Writing student reports, which must be clearly understood by pupils as well as parents and course administrators •Community Teaching, including providing Adult Education as well as that for 16-19 year olds Business Focus •Organising and supervising a student trip to Dermalogica for a college partnership day, highlighting the business aspects of the beauty therapy industry •Devising year plans and liaised with local beauty therapy businesses to organise credible work placement schemes of work for all courses •Devising and organising a post NVQ 3 careers induction with employers •Directing student client sessions in college salons with special attention paid to client, therapist interaction during treatments, and overseeing support role during busy client sessions i.e. reception, retailing, cash handling, stock monitoring and control •Responsibility for selecting and testing student starter kits for nail technology and make-up