Compliance Analyst

• Oct 2019 - Present

Sanctions screening and document verificationInterfacing with multiple functional areas to investigate cases and acquire informationReviewing policies and procedures, regulatory compliance training for compliance withapplicable laws and regulations including Office of Foreign Assets Control (OFAC)/ HerMajesty Treasury (HMT), suspicious activity reporting (SAR) and know your customer (KYC)regulationsInterpreting evidence from multiple tools and systems to determine legitimacy of customerbehavior across multiple productsMaintaining records, preparing filings and reporting information and metrics to be presented to managementDeveloping and maintaining product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom trainingSharing information required for the team to be successfulDemonstrating understanding of the client’s business needs or market and maintains high client satisfaction ratingsSeeking opportunities to improve knowledge, skills, and performance by reviewing knowledgebase content, practicing skills and being receptive to coaching and constructive feedbackAssisting with monitoring and tracking incidents to ensure resolution occurs within the customerService Level AgreementSolving routine problems, largely through precedent and referral to general guidelines

LinkedIn Customer Success Manager

• Aug 2017 - Sep 2019

Core Responsibilities Manage a set of assigned UKI SMB accounts. Onboard new users for assigned accounts, leveraging existing onboarding documentation, identifying opportunities to augment this documentation over time. Elevate performance of existing users to achieve healthy platform adoption scores through proactiveengagement and training. Work to a set of individualized targets for these accounts, reporting out weekly on progress towards these targets. Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage. Provide product education and meet ongoing onboarding needs through analysis of engagement metrics. Identify low utilization and provide solutions to drive up adoption for these users. Test new user engagement techniques such as screen sharing and increased call time. Maintain a good understanding of client products to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs. Document all communication with users and accounts accurately and in a timely manner via system tools. Manage escalations as appropriate with the client team.Skills required to excel in this role:Exceptional spoken and written grammar; high level of typing accuracy; strong technical aptitude; strong project management and organizational skills; self-motivation & enthusiasm; analytical personality with an ability to identify growth opportunities; proficiency in Salesforce, Tableau & MS Office; familiarity with web-based platforms and tools; experience working in a team environment and ability to build authentic business relationships and resolve conflicts if they arise.

Administrative Assistant

• Nov 2016 - Jul 2017

Content Supervisor

• Aug 2012 - Aug 2016

● Excellent organisational skills● High level of computer literacy● Proactive and a team player● Ability to learn and adapt quickly to different projects● Great attention to detail ● Excellent organisational skills● High level of computer literacy● Proactive and a team player● Ability to learn and adapt quickly to different projects● Great attention to detail