Experience

Stampin' Up!

• United States
• Retail Art Supplies
• 700 & Above Employee

• Independent Demonstrator

  • Oct 2013 - Present

  Paper Crafter, Card Designer, Class Instructor, and Stamping Enthusiast Paper Crafter, Card Designer, Class Instructor, and Stamping Enthusiast



The Legacy Companies

• United States
• Food & Beverages
• 1 - 100 Employee

• International Sales & Customer Service Specialist

  • May 2017 - Jan 2018

  Coordinate sales and orders for assigned international customers for Electrics and Kitchen products. Act as the central point of contact for international customers for orders, physical shipment, and other related issues. Maintain a high level of interaction with the sales force, customers, demand planning, product managers and distribution facilities to ensure that proper priorities are given to various order situations, and lines of communication remain open. Coordinate sales and orders for assigned international customers for Electrics and Kitchen products. Act as the central point of contact for international customers for orders, physical shipment, and other related issues. Maintain a high level of interaction with the sales force, customers, demand planning, product managers and distribution facilities to ensure that proper priorities are given to various order situations, and lines of communication remain open.



Focus Products Group International, LLC

• United States
• Manufacturing
• 1 - 100 Employee

• International Sales & Customer Service Specialist

  • Sep 2014 - May 2017

  Coordinate sales and orders for assigned international customers for Electrics and Kitchen products. Act as the central point of contact for international customers for orders, physical shipment, and other related issues. Maintain a high level of interaction with the sales force, customers, demand planning, product managers and distribution facilities to ensure that proper priorities are given to various order situations, and lines of communication remain open. International Sales & Customer Service Specialist • Work closely with salesforce to ensure proper program criteria are applied, credit department for prompt credit release and ensure credit line is available, and the distribution centers to ensure timely shipments • Enter orders promptly for whole goods and parts, reconcile orders/allocation for international customers, and coordinate the container load planning to ensure efficient use of container volume capacity for cost effective container loads • Ensure shipments are made in a timely manner and properly invoiced. Follow up on shipments with customers via telephone/email to notify customers of shipments, shipping information, and contents of shipments • Resolve any shipment issues related to tracing, shipment errors, freight costs, etc. and create credit/debit memos • Ensure all export documentation is properly prepared to facilitate the export of all goods and submit same to appropriate transportation providers • Manage export paperwork for vendor source drop shipments • Maintain high level of knowledge of international trade regulations to insure consistent compliance with laws • Communicate shipping forecast data to supervisor with emphasis on meeting month end, quarter end and year-end shipping goals for International Department Show less



Mercury Marine

• United States
• Manufacturing
• 700 & Above Employee

• Manager - Trade & Compliance

  • Sep 2009 - Jul 2012

  Managed Trade Compliance Department composed of Import, Export and Trade Compliance. Interfaced with CBP officers and Customs brokers, providing necessary information for clearance of goods. Managed C-TPAT, NAFTA and FTZ programs. Interpreted and responded to CBP inquiries. Administered Internal Focused Assessments. Created and maintained desktop procedures, SOPs and manuals. Stayed abreast of current legislation / regulation relating to Trade Compliance. Led and contributed to Lean Six Sigma and Kaizen projects relating to Trade Compliance. • Developed, hired, trained, and oversaw Trade and Compliance team of 20 employees that accomplished tasks of importing and exporting $700M+ annually • Managed, maintained and expedited project for implementation of 8 modules within Global Trade Compliance software; contacting provider as issues arose which resulted in quick resolution and ensured system ran smoothly • Trained over 1,000 employees through annual Import, Export, FTZ and C-TPAT training across all departments and weekly new-hire training, providing clarification on Trade Compliance regulations • Managed Denied Party Screening of business partners, ensuring no business was conducted with denied parties • Performed monthly transactional audits for Export, Import, Country of Origin, ISPM15 and HTS classification guaranteeing company was following procedures and aided in finding errors for making corrections • Generated performance metrics for Import and Export which were shared with upper management and the Trade Compliance team • Conducted Customs Broker Exam training / preparation for 9 team members in the process of building a knowledgeable Trade Compliance team; one trainee took exam and passed on first try Show less



Mercury Marine Latin America & Caribbean

• Customer Service Representative Supervisor / CSR

  • Jun 2008 - Sep 2009

  Supervised 3 Customer Service Representatives charged with preparing export documentation. Continuously reviewed all open orders and prepared daily reports of open orders for MMLAC to manage old orders and consolidate shipments so customers received orders timely• Entered, coordinated and expedited all orders and shipments for product within assigned territories, guaranteeing timely and accurate shipment to customers• Ensured all export documentation was prepared properly by facilitating the export of all goods and submitting appropriate paperwork to transportation providers Show less

• Operations Specialist

  • Jan 2007 - Sep 2009

  Obtained Green Belt certification and was designated Lean Six Sigma (LSS) Champion. Headed steering committee meetings with upper management and coordinated in-house LSS training for new Green Belts. Oversaw the Process Improvement Committee and scheduled regular meetings. As ISO Coordinator, led ISO auditor team within division and maintained audit schedule. Coordinated both training for audit team and monthly auditor meetings. Maintained process documentation in a shared system which could be easily retrieved by employees.• Developed yearly training program for office employees, organized literature / training information received and registered / scheduled participants, while keeping costs within budget• Ensured business unit was compliant with Trade Compliance policies by conducting training and performing audits. Updated Miramar, Brazil and Mexico employees on new ethics policies / procedures and trained employees on appropriate conduct, ensuring compliance with Corporate policies Show less

• Financial Analyst

  • May 2005 - Dec 2006

  Developed and prepared accounting statements, schedules, consolidations, analyses and reports, reflecting the financial condition of the division. Assisted in the day-to-day maintenance of ledger accounts and performed routine accounting activities. Analyzed and evaluated data needed in planning, budgeting, cost control and project control.



Mercury Marine

• Accountant II

  • Mar 2004 - May 2005

  Performed monthly reconciliations for all inter / intra company and bank transactions. Processed all billings and credits from foreign suppliers. Prepared and coded all outgoing and incoming Inter Office Journal Vouchers to sister companies.

• Credit Analyst

  • Aug 2002 - Mar 2004

  Managed the credit / collection functions for a portfolio of 400 – 600 accounts with a monthly receivable balance of $5M – $10M. Performed cash applications and reconciliation of accounts. Monitored past due receivables of high risk accounts and collected past due balances.