Christine Bent
Advisor at Arctos360, LLC- Claim this Profile
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Bio
Dr. Rick Lane
I had the pleasure of working with Chris in her role as the Chief Operating Officer at Prime Therapeutics. During in our time working together, she proved herself to be an adept manager and a superb leader for her entire team. Her adept management skills include the ability to take a strategic vision and convert that to key operational metrics for tactical execution. It is rare that one works with a manager and a leader, however, with Chris one gets the real deal. Her ability to convert strategic vision to operational tactics resulted in Prime earning one of the highest net promoter scores in the healthcare industry, the best peak call volume period, and the execution and delivery of all key Information Technology initiatives all while earning best in industry employee engagement scores. Simultaneously, Chris provided superb leadership to her team both in the way she leads and the care for people under her charge. As a leader, Chris is unparalleled and one of the best I have worked with in 38 years of working with leaders. Her quiet unassuming way of leading enables everyone on her team to have a voice with her steering quietly when needed to ensure we met all our objectives. She did this while also acting as a mentor for the University of Minnesota Masters in Healthcare program where she started a program to mentor these future leaders through internships at Prime. This benefitted countless students and will also have a long-term favorable impact on the industry. It was a sincere pleasure and honor to work with Chris. I wholeheartedly endorse her for any position she is seeking, she is going to be one of the best manager/leaders that you ever hire!
Mary Gollinger
Chris is a thoughtful, seasoned and progressive leader. She is able to keep her eye on the big picture and trust her team to carry forth the details to assure success. Her understanding of current operations and the impact of the future with ACO will lead to continued success and leadership of Alllina in field and art of health and health care.
Dr. Rick Lane
I had the pleasure of working with Chris in her role as the Chief Operating Officer at Prime Therapeutics. During in our time working together, she proved herself to be an adept manager and a superb leader for her entire team. Her adept management skills include the ability to take a strategic vision and convert that to key operational metrics for tactical execution. It is rare that one works with a manager and a leader, however, with Chris one gets the real deal. Her ability to convert strategic vision to operational tactics resulted in Prime earning one of the highest net promoter scores in the healthcare industry, the best peak call volume period, and the execution and delivery of all key Information Technology initiatives all while earning best in industry employee engagement scores. Simultaneously, Chris provided superb leadership to her team both in the way she leads and the care for people under her charge. As a leader, Chris is unparalleled and one of the best I have worked with in 38 years of working with leaders. Her quiet unassuming way of leading enables everyone on her team to have a voice with her steering quietly when needed to ensure we met all our objectives. She did this while also acting as a mentor for the University of Minnesota Masters in Healthcare program where she started a program to mentor these future leaders through internships at Prime. This benefitted countless students and will also have a long-term favorable impact on the industry. It was a sincere pleasure and honor to work with Chris. I wholeheartedly endorse her for any position she is seeking, she is going to be one of the best manager/leaders that you ever hire!
Mary Gollinger
Chris is a thoughtful, seasoned and progressive leader. She is able to keep her eye on the big picture and trust her team to carry forth the details to assure success. Her understanding of current operations and the impact of the future with ACO will lead to continued success and leadership of Alllina in field and art of health and health care.
Dr. Rick Lane
I had the pleasure of working with Chris in her role as the Chief Operating Officer at Prime Therapeutics. During in our time working together, she proved herself to be an adept manager and a superb leader for her entire team. Her adept management skills include the ability to take a strategic vision and convert that to key operational metrics for tactical execution. It is rare that one works with a manager and a leader, however, with Chris one gets the real deal. Her ability to convert strategic vision to operational tactics resulted in Prime earning one of the highest net promoter scores in the healthcare industry, the best peak call volume period, and the execution and delivery of all key Information Technology initiatives all while earning best in industry employee engagement scores. Simultaneously, Chris provided superb leadership to her team both in the way she leads and the care for people under her charge. As a leader, Chris is unparalleled and one of the best I have worked with in 38 years of working with leaders. Her quiet unassuming way of leading enables everyone on her team to have a voice with her steering quietly when needed to ensure we met all our objectives. She did this while also acting as a mentor for the University of Minnesota Masters in Healthcare program where she started a program to mentor these future leaders through internships at Prime. This benefitted countless students and will also have a long-term favorable impact on the industry. It was a sincere pleasure and honor to work with Chris. I wholeheartedly endorse her for any position she is seeking, she is going to be one of the best manager/leaders that you ever hire!
Mary Gollinger
Chris is a thoughtful, seasoned and progressive leader. She is able to keep her eye on the big picture and trust her team to carry forth the details to assure success. Her understanding of current operations and the impact of the future with ACO will lead to continued success and leadership of Alllina in field and art of health and health care.
Dr. Rick Lane
I had the pleasure of working with Chris in her role as the Chief Operating Officer at Prime Therapeutics. During in our time working together, she proved herself to be an adept manager and a superb leader for her entire team. Her adept management skills include the ability to take a strategic vision and convert that to key operational metrics for tactical execution. It is rare that one works with a manager and a leader, however, with Chris one gets the real deal. Her ability to convert strategic vision to operational tactics resulted in Prime earning one of the highest net promoter scores in the healthcare industry, the best peak call volume period, and the execution and delivery of all key Information Technology initiatives all while earning best in industry employee engagement scores. Simultaneously, Chris provided superb leadership to her team both in the way she leads and the care for people under her charge. As a leader, Chris is unparalleled and one of the best I have worked with in 38 years of working with leaders. Her quiet unassuming way of leading enables everyone on her team to have a voice with her steering quietly when needed to ensure we met all our objectives. She did this while also acting as a mentor for the University of Minnesota Masters in Healthcare program where she started a program to mentor these future leaders through internships at Prime. This benefitted countless students and will also have a long-term favorable impact on the industry. It was a sincere pleasure and honor to work with Chris. I wholeheartedly endorse her for any position she is seeking, she is going to be one of the best manager/leaders that you ever hire!
Mary Gollinger
Chris is a thoughtful, seasoned and progressive leader. She is able to keep her eye on the big picture and trust her team to carry forth the details to assure success. Her understanding of current operations and the impact of the future with ACO will lead to continued success and leadership of Alllina in field and art of health and health care.
Experience
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Arctos360, LLC
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Advisor
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Mar 2022 - Present
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Prime Therapeutics
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Insurance
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700 & Above Employee
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Chief Operating Officer
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Dec 2019 - Present
Responsible for the organization's day-to-day PBM, clinical and contact center operations, operational planning and delivery, IT, data, and government programs. Delivered data repositories into clean, single source of truth in cloud enabling company’s strategic transition from utility to knowledge management partner. Shifted company from outdated operating platforms to technology and data driven digital company. Saved $50M in first few years while maintaining market leading NPS of 55.
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Women's Health Leadership TRUST
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Board Member
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Jan 2016 - Present
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Allina Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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President
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Jan 2015 - Dec 2019
Created the Allina Health Group, a $1B multi-specialty division of the Allina Health System, comprised of 1200 providers, 100 clinics, 52 rehabilitation locations, ASCs, contact center, digital capabilities, retail, home care services and clinical service lines. As part of our patient care integration efforts we experienced system growth and documented over $45 million in incremental margin over two years. Integrated mental health into primary care so that we cared for the whole patient. Created and executed vision for multi-channel access to care including adding digital tools, a contact center, retail partnerships, and free standing ASCs so patients could get care easily where and when they want it.
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SVP
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Jan 2011 - Dec 2014
In dyad partnership with the chief clinical officer, developed and led the clinical service line (CSL) strategic governance model across the continuum of care delivering on the quadruple aim and growth. One example is the creation of the Mother Baby Centers, a strategic product offering of the mother baby CSL leading to double digit growth in the competitive Twin Cities market. Led the strategic integration of the Courage Center and Sister Kenny Rehabilitation Institute to create the Courage Kenny Rehabilitation Institute (CKRI). CKRI has experienced growth, improvements in affordability and integration of the continuum of care for people with disabilities.
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Minneapolis Heart Institute
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United States
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Non-profit Organizations
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100 - 200 Employee
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COO
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Jul 2007 - Dec 2010
Partnered as the business leader in a dyad relationship with the physician president overseeing the 128 inpatient beds, cath labs and ORs, diagnostic services, clinics and community outreach. Added a comprehensive vascular program to meet an unmet community need and led the revitalization of the heart transplant program enabling the Institute to serve more patients, achieve quality goals and exceed margin targets. Implemented strategic telehealth to expand reach of cardiovascular services to under served areas at a lower price point.
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Atrius Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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VP
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Jan 2005 - Jun 2007
Operational leader of the specialty and ancillary areas of this large, independent physician practice serving the eastern part of Massachusetts. Created a comprehensive cancer center with multiple external partners to serve the south shore region. Expanded in-house laboratory capabilities to improve clinical quality, turnaround times, and margin. Operational leader of the specialty and ancillary areas of this large, independent physician practice serving the eastern part of Massachusetts. Created a comprehensive cancer center with multiple external partners to serve the south shore region. Expanded in-house laboratory capabilities to improve clinical quality, turnaround times, and margin.
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Education
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1992 - 1994
University of MN
MHA, Healthcare Administration -
1988 - 1992
Carleton College
Psychology
Community
