Experience

C3 Revenue Cycle Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2018 - Present



Johns Hopkins All Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director

  • Aug 2016 - Aug 2018

  Lead 90+ staff in the departments of Admissions, ER Admissions, Financial Clearance, Utilization Management, Revenue Cycle Training and Denials Management. Key projects and process improvement initiatives: Centralized financial clearance, reorganized utilization management, developed a consolidated revenue cycle training department, implemented price estimation, medical necessity and eligibility tools. KPI Improvement: Reduced avoidable denials by $19 million and increased point of service cash collections by 40% Show less



PwC

• Professional Services
• 700 & Above Employee

• Manager

  • Jul 2013 - Aug 2016

  Experience Summary:• Lead the Project Management Office (PMO) for a large, comprehensive revenue cycle implementation project for a children’s health system that had never done third-party billing in their 90 year history. This multi-year project included system selection, system build, staff training, implementation and monitoring.• Served as the process design director for the Patient Access transformation of a large, multi-hospital system. The transformation included staff realignment /relocation, policies and procedures and managing culture change. • Lead the patient access workstream for a prestigious government research facility that had never taken part in third-party billing.• Designed and implemented a consolidated pre-access unit for a large health system to include staffing analysis, staff relocation,communication plans and productivity monitors • Served as the revenue cycle lead for an assessment of an international healthcare system.• Completed multiple diagnostic assessments and implementation efforts in the areas of patient access, business office, denials management and comprehensive revenue cycle re-design.• Designed and implemented a comprehensive denials management department and optimized the follow-up work flow.• Designed and implemented numerous revenue cycle dashboards• Designed training materials and facilitated training for hundreds of client staff on new revenue cycle processes and technologies.• Conducted all data analysis and handled all client communications for PwC's "CBO Consortium," a national consortium of large health systems that meets annually to share best practices. Show less

• Senior Associate

  • Jul 2010 - Jul 2013

• Associate

  • Jun 2008 - Dec 2010