Regional Client Services Manager

• Aug 2018 - Present

Knowmore Legal Service - Legal Service rolling out NRS – for survivors of Sexual Abuse Responsible for Program development and roll out of National Redress Scheme (post Royal Commissio) for Survivors of institutional sexual abuse, Marketing, Product development, Team and Program Management, implementation of strategic direction, and management of key stakeholder relationships. Knowmore Legal Service - Legal Service rolling out NRS – for survivors of Sexual Abuse Responsible for Program development and roll out of National Redress Scheme (post Royal Commissio) for Survivors of institutional sexual abuse, Marketing, Product development, Team and Program Management, implementation of strategic direction, and management of key stakeholder relationships.

Manager NDIS and ECI

• Aug 2017 - Aug 2018

Best Chance is an NFP providing Training (RTO) and early childhood services across Melbourne. Responsible for Program development and roll out of NDIS, Marketing, Product development, Roll out of the CMS, Multiple Site Management, Team and Program Management, implementation of strategic direction, service and tender development, budget management, OH&S and risk mitigation, report and data preparation, continuous quality improvement, project management, marketing, staff management, public speaking, HR and recruitment, policy development and management of key stakeholder relationships. Key Achievements: Establishment of Business Model for ECI - NDIS Rolled Out CMS Developed Marketing Tools Recruited and Built Expert Pediatric Team Established Effective Relationships with Key Stakeholders Wrote Successful Tenders Expanded Business into new regions

Social and Community Services Manager - Dandenong and District Aboriginal Co-operative

• Feb 2017 - Aug 2017

DDACL is an Aboriginal Controlled Organization providing a range of services in partnership with mainstream from Cradle to Grave including Best Start, Family Services, Aged Home Support, Disability Services, Youth Programs, in the South - Eastern Area of Melbourne. Responsible for Daily operations, Multiple Site Management, Team and Program Management, implementation of strategic direction, service and tender development, budget management, OH&S and risk mitigation, report and data preparation, continuous quality improvement, project management, marketing, staff management, public speaking, HR and recruitment, policy development and management of key stakeholder relationships. Key Achievements: Stabilized Programs and overall functioning Moved Service and established new site Established Effective Relationships with Key Stakeholders Wrote Successful Tenders Developed Operational Systems

Director

• Oct 2015 - Feb 2017

Craig Family Centre (CFC) - is a community - based service agency with focus on local Community development and capacity building. CFC ran programs from young children to aging well in the Mlebourne's SE. The role reported directly to the board and responsiblities included: overseeing daily operations and implementation of strategic direction, service and tender development, budget management, OH&S and risk mitigation, report and data preparation, continuous quality improvement, project management, marketing, staff management, public speaking, HR and recruitment, policy development and management of key stakeholder relationships.

Divisional Manager Early Childhood and Parenting Services

• 2013 - 2015

Responsible for divisional operation and contribution to strategic direction for a community - based service agency, providing a range of services including preventative and tertiary, focusing on service provision for vulnerable Families across Melbourne. Also responsible for service and tender development, budget management, OH&S and risk mitigation, report and data preparation, continuous quality improvement, project management, marketing, staff management, public speaking, HR and recruitment and policy development. Key Achievements • Contributed to the development of several Local Councils Municipal Early, Middle and Youth Plan’s Strategic Plans • Change management, including service integration across the division • Developed continuous quality improvement to ensure organizational compliance and risk management • Development of service initiatives including user pay consultancy service model • Project management including working with Indigenous communities • Implemented leadership development and cultural change in division • Implemented a team and learning approach to internal file audits • Implemented new systems to support staff which have been adopted agency wide • Developed promotional resources • Training packages development

Executive Manager Positive Health & Gay Men’s Health Service

• 2010 - 2013

Victorian AIDS Council (VAC) Responsible for the operational and strategic activities to deliver the counselling, support and education services for VAC - a Community Based NGO Agency funded through the Department of Health. VAC offers a range of services to the community living with HIV and aims to prevent HIV transmission and address public health issues. The role was also reponsible for strategic direction, service, budget management, OH&S and risk mitigation, project management, marketing, staff management, public speaking, HR and recruitment and policy development. Key Achievements • Wrote successful tender for AOD service for VAC as part of the AOD reform strategy • Change management, implementation of service integration of 2 separate services after a State-wide review • Redesigned staffing model and service model • Developed clinical governance framework • Implemented new drug and alcohol program • Implemented new systems for customer service • Developed a new supervision model and supervisor team • Developed service and organization policies • Introduced new therapeutic group program • Co-ordinated fundraising and events – including WAD, Mid – Summer

Executive Manager Services for Separated Families

• 2004 - 2010

Responsible for executive management of Services for Separated Families within a community NGO established over 120 years ago to care for homeless and disadvantaged children in need. Providing Leadership over 5 sites, this role involved the operational and strategic functions including working with the Board of Management, the investigation of social enterprise opportunities, input into the organizational master plan, capital purchases, marketing and communication plans, representation at Federal and State forums, development of a client management system, co-ordination of the federal accreditation process, fundraising and event management. Achievements • Designed the Service Model for Newly Funded Program – First in Victoria • Developed clinical governance framework • Designed the new website • Project managed the Annual Report and AGM production • Established protocols with family and federal magistrate court judges • Developed and facilitated the national forum on Parenting Orders Programs as requested by the Attorney General’s Department • Developed Children’s Contract service with a user pay fee model to meet service demands • Competently integrated children’s contact services and parenting orders program • Provided consultation to other developing services • Wrote and won government tenders for the organisation • Purchased and establish new sites • Developed and produced policy, operations and procedures documentation • Developed and implemented a client management system • Developed centralised systems and recording processes for whole organisation • Developed new publicity and information tools and resources for the service • Project managed several site renovation projects

Manager SSF

• 2004 - 2010

Manager SSF

• 2004 - 2010

Manager SSF

• 2004 - 2010

Strategic Directions, Risk Management, Human Resource Management, Site Management and Stakeholder Relations Managment and Marketing

Executive Manager Primary Health

• 1989 - 2004

MonashLink Community Health Service A Community Health Service funded through the DHS to provide a range of Primary Health Services to people in the designated catchment area, including targeted services for the aged, families and children. Executive Manager Primary Health - Responsibilities Responsibilities included operational and strategic functions for a health organization focused on a place-based model. I also coordinated and designed service delivery models, developed administrative and operational systems, provided therapy/casework/case management to individuals (adults and children), couples and families, wrote, planned and facilitated health education and therapeutic group work covering many different aspects of mental health, planned and delivered community development and outreach programs and coordinated and facilitated many seminars on health issues. Key Achievements • Won award for Mobile Women’s health Van – joint project with City of Monash • Designed, marketed and facilitated a community event for women and menopause – City of Monash • Designed the new intake and referral program and many new health promotion programs • Project managed the QUISA accreditation process • Facilitated whole of agency strategic planning days • Successfully project managed submission to maintain counselling in Community Health • Designed and participated in a TV production of parent program