Christine Alyx Ubiadas
Account Operations Lead - Quality at ABSI- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Yellow Belt
Mejia Strategic Solutions, Inc.Jan, 2022- Nov, 2024 -
AT&T Leadership Academy Certification
Alorica -
Certified Registered Nurse Practitioner
Professional Regulation Commission -
IV Therapy Certification (IVT)
Association of the Nursing Service Administrators of the Philippines -
Life Coach
Global Learning Support -
Occupational Safety and Health - Safety Officer II
ABSI
Experience
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ABSI
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Philippines
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IT Services and IT Consulting
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100 - 200 Employee
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Account Operations Lead - Quality
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Sep 2019 - Present
Collaborate with key operational and functional clients across all stakeholders to understand high-level strategy and roadmaps and translate those to tactical analytics projects and recommendations into transition. Review and provide feedback to the Immediate Supervisor on the work output of QA data analytics to identify areas that need improvements. Initiate and provide a major contribution to the development of new and existing tools, processes, and solutions to meet clients’ outsourcing deliverables within QA clients and ABSI. Show less
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Quality Assurance Supervisor
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Jul 2018 - Aug 2019
- Oversees a team of QA Analysts and ensures that metrics are met through performance management- Provides reports and insights to off-shore stakeholders- Performs upskill sessions and training to hone future quality leaders
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Quality Assurance Specialist
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Jul 2017 - Jul 2018
- Evaluates quality monitoring for winback/churned accounts and outbound sales for an American Cable TV and Internet account- Conducts calibration sessions and coaches Agents off-shore- Creates QA performance reports and provides recommendations to stakeholders
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Global Learning Support
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Australia
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Education Administration Programs
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1 - 100 Employee
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Quality Assurance Associate
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Jun 2016 - Jun 2017
- Performs monitoring of interactions performed to ensure that policies are met and great student experience is met.- Conducts regular calibration sessions, coaching sessions, and huddles to Study Coaches- Works with Operations and Support Groups in identifying and implementing process projects and improvements- Creates and manages internal processes
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Study Coach
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Jan 2015 - Jun 2016
Performs outbound calls, email communications, and virtual training to students across Australia that are taking short/vocational courses and guide them through accomplishing their Diplomas from enrolment until completion of course taken.
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Jun 2015 - Dec 2015
Receives inbound voice escalations and manages the customers from a British Telco Company by providing billing and technical-related resolution. Receives inbound voice escalations and manages the customers from a British Telco Company by providing billing and technical-related resolution.
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Customer Service Representative
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Jun 2014 - Mar 2015
Caters Tier 1 Customer Service, Technical Support, and Sales inbound voice concerns for a Cable TV US-based account Caters Tier 1 Customer Service, Technical Support, and Sales inbound voice concerns for a Cable TV US-based account
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San Isidro Hospital
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NCR - National Capital Region, Philippines
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Registered Nurse
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Oct 2012 - Jan 2013
Worked as a full-time volunteer nurse Worked as a full-time volunteer nurse
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Education
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2008 - 2012
Trinity University of Asia
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse -
2004 - 2008
Siena College of Taytay
Community
