Digital Director

• Sep 2020 - Present

Purchasing and Logistics

• Jun 2019 - Sep 2020

- Inspect and evaluate inventory management activities for a team of 12.- Coordinated shipping dates with suppliers to maintain distrution of goods to the stores.- Manage Purchase Orders and negotiate contracts with nearly 120 suppliers to obtain optimum pricingand terms.- Partner with specific suppliers to get access to unique product lines and specials.- Ensure that product orders are accurate in item choices, quantity and shipping method.- Negotiate attractive purchasing terms for products from suppliers that helped reduce costs.- Produce a full quarterly review of what products are and are not working.- Managed stock levels and made key decisions about stock control.- Ensured that merchandise shipments have been received and displayed within the company'sexpectations. Show less

Director Of Operations

• Sep 2016 - Sep 2020

- Acted as liaison between sales, IT and customer service teams to refine the product and incorporate features based on market demands.- Translated features into user stories within the team’s backlog while ranking and prioritizing the backlog to reflect stakeholder’s requirements- Evaluate the efficiency of business processes according to organizational objectives and apply improvements.- Supervise different departments (E-commerce - Warehouse - Customer service) and provide constructive feedback.- Oversee customer support processes and organize them to enhance customer satisfaction- Revise and/or formulate policies and promote their implementation- Manage relationships /agreements with external partners and vendors- Evaluate overall performance by gathering, analyzing, and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations- Hire, train and develop new employees Show less

Marketing and Advertising Manager

• Apr 2014 - Sep 2016

Business Analysis:- Brand development, web site traffic growth- Improving the usability, design, content and conversion of the company website.- Determining appropriate course of action or solutions depending on the needs of the company.- Linking the business objectives and the technical capabilities.- Translate conceptual technical ideas into more layman terms.- Provide the strategic recommendations about necessary updates.Digital Marketing and sales:- Developing and managing digital marketing campaigns- Overseeing the social media strategy for the company.- Responsibility for planning and budgetary control of all digital marketing.- Evaluating customer research, market conditions and competitor data.- Review new technologies and keep the company at the forefront of developments in digital marketing.- Brainstorm new and creative growth strategies- Collaborate with internal teams to create landing pages and optimize user experienceEcommerce Manager:- Overseeing a team of designers and marketers- Responsible for all online activities- Developing affiliate marketing programs- Creating and maintain an online business plan- Staying up to date on software or data trends- Keeping current knowledge of online trends- Updating website for new mobile or computer systems to appeal to current and future customers - Providing analytic reports of online sales Show less

Software Quality Assurance

• Sep 2017 - Sep 2019

- Make sure the design and navigation is user friendly for our users - Create detailed, comprehensive and well-structured test plans and test cases. - Estimate, prioritize, plan and coordinate testing activities. - Identify, record, document thoroughly and track bugs. - Perform thorough regression testing when bugs are resolved. - Liaise with internal teams to identify system requirements. - Investigate the causes of non-conforming software and train users to implement solutions Show less

Multimedia Designer

• May 2013 - Apr 2014

- Main designer at J.f Litho - Excellent at working with Graphic Softwares : Adobe Fireworks, Adobe Photoshop, Adobe Illustrator, Adobe Indesign. - Prepresse and multimedia design. - Complete branding, design from A to Z: - Identity : Logo, business cards, stationery... - Interior design of entire premises. - Corporate car wrapping design. - Screen design: adds, offers, specials, menus.. - Website design :Establish the purpose of the site depending on the target and determine the features that the site must support by making a modern design that meets all of these functions with a layout, colors and style that meets the client's identity. - Vinyl wall wrapping design complete with installation plan, measurements and full simulation of the end result. - Establishing a visual continuity between the different products of the same client. - Preparing final design files, for the CNC machine for cutting forms for signboards and various objects, which may include various materials such as wood, aluminum, plexiglass ... - One on one customer meetings and follow ups. - Updating existing brands, catalogues , websites.. Show less

Graphic Web Designer

• Sep 2011 - Feb 2013

- L’interactif , Lebanon . Main Graphic web Designer - Working with graphics software : Adobe Fireworks, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Flash, Adobe Aftereffects, Director. - Responsible for the design and content of pages on social networks of customers. - Creative Design web pages and web sites working with clients that articulate certain needs and functions that the site must meet. - Creating corporate identities and logos for various companies. - Follow an existing identity of customers and continue the process of design and design. Show less

Guest Relation Officer

• May 2007 - Sep 2011

Training new employees, each one for multiple tasks. - Being the face of the company . - Quickly resolving any customer issue . - Membership application and card issuer for any new customers. - Working under pressure , and under a constant monitoring eye. Training new employees, each one for multiple tasks. - Being the face of the company . - Quickly resolving any customer issue . - Membership application and card issuer for any new customers. - Working under pressure , and under a constant monitoring eye.

Internship

• Feb 2011 - Feb 2011

Design Training in the creative department : Flash, Fireworks, Photoshop, Illustrator, After Effect and Action Script 3.0 Design Training in the creative department : Flash, Fireworks, Photoshop, Illustrator, After Effect and Action Script 3.0