Experience

DishDivvy

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Training & Onboarding

  • Aug 2021 - Present

  I have developed training and onboarding programs for future employees as well as onboarding and training for new users of the PaaS. Utilizing adult learning theory and excellent communication, I am building a ground up process for future growth and development with an amazing, forward-thinking company with great leadership. I have developed training and onboarding programs for future employees as well as onboarding and training for new users of the PaaS. Utilizing adult learning theory and excellent communication, I am building a ground up process for future growth and development with an amazing, forward-thinking company with great leadership.



Self Employed

• United States
• 700 & Above Employee

• Training And Development Consultant

  • Nov 2000 - Present

  Developed training programs for businesses and non-profits of all sizes. By assessing the needs and current training materials and situations, I created and implemented specialized programs built to to suit each client's needs and budget, giving them the tools and training needed to maintain the program after our contract ended with the goal of increasing employee retention and promotion rates. Developed training programs for businesses and non-profits of all sizes. By assessing the needs and current training materials and situations, I created and implemented specialized programs built to to suit each client's needs and budget, giving them the tools and training needed to maintain the program after our contract ended with the goal of increasing employee retention and promotion rates.



KARM Stores

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Engagement Training Program Manager

  • May 2016 - Aug 2021

  -Enhanced credibility and client awareness by standardizing practices across twenty-one retail locations and over 500 employees, resulting in a 28% increase in clients year-over-year. In 2015, 14,000 hosted hours- 2019, 40,000 hosted hours. -Directed performance through focused training, structured coaching, & managing to enterprise targets ensuring goals are continuously met & exceeded. -Program success resulted from teaching employees a variety of soft skills as well as technical… Show more -Enhanced credibility and client awareness by standardizing practices across twenty-one retail locations and over 500 employees, resulting in a 28% increase in clients year-over-year. In 2015, 14,000 hosted hours- 2019, 40,000 hosted hours. -Directed performance through focused training, structured coaching, & managing to enterprise targets ensuring goals are continuously met & exceeded. -Program success resulted from teaching employees a variety of soft skills as well as technical skills needed to navigate and properly utilize job related software. -Provide onboarding, training and other new employee support through one-on-one's, desk/reference guides, employee handbooks, webinars, site tours, mixed media learning, group trainings, workshops, individual coaching & leadership development. -Through feedback, employees reported gaining a more in-depth understanding of the job, leading to increased employee retention rates, promotions of trainees to management positions, increased sales & increased volunteer engagement. -Daily focus on employee relationship management, customer relationship management, team building, and Continual Improvement Processes. Show less -Enhanced credibility and client awareness by standardizing practices across twenty-one retail locations and over 500 employees, resulting in a 28% increase in clients year-over-year. In 2015, 14,000 hosted hours- 2019, 40,000 hosted hours. -Directed performance through focused training, structured coaching, & managing to enterprise targets ensuring goals are continuously met & exceeded. -Program success resulted from teaching employees a variety of soft skills as well as technical… Show more -Enhanced credibility and client awareness by standardizing practices across twenty-one retail locations and over 500 employees, resulting in a 28% increase in clients year-over-year. In 2015, 14,000 hosted hours- 2019, 40,000 hosted hours. -Directed performance through focused training, structured coaching, & managing to enterprise targets ensuring goals are continuously met & exceeded. -Program success resulted from teaching employees a variety of soft skills as well as technical skills needed to navigate and properly utilize job related software. -Provide onboarding, training and other new employee support through one-on-one's, desk/reference guides, employee handbooks, webinars, site tours, mixed media learning, group trainings, workshops, individual coaching & leadership development. -Through feedback, employees reported gaining a more in-depth understanding of the job, leading to increased employee retention rates, promotions of trainees to management positions, increased sales & increased volunteer engagement. -Daily focus on employee relationship management, customer relationship management, team building, and Continual Improvement Processes. Show less



Conscience VC

• United States
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• UX Designer

  • 2012 - 2017

  -Enhanced Web Digestibility - Ensure my clients and their customers “get it” rather than having to think hard about what the customer journey means & how to accomplish tasks along the way. -Brought Digital Clarity - Being absolutely clear on things like pricing, warranties, inclusions, services, etc. -Helped Establish Trust - Ensuring my clients & prospects knew exactly why they were investing time, money & effort with me — and then delivering on the promises I made allowing the same… Show more -Enhanced Web Digestibility - Ensure my clients and their customers “get it” rather than having to think hard about what the customer journey means & how to accomplish tasks along the way. -Brought Digital Clarity - Being absolutely clear on things like pricing, warranties, inclusions, services, etc. -Helped Establish Trust - Ensuring my clients & prospects knew exactly why they were investing time, money & effort with me — and then delivering on the promises I made allowing the same return for their customers. -Created Brand Familiarity - Using familiar patterns, icons, presentational guidelines, brand-specific colors, & logos to increase customer retention and establish customer loyalty. -Ensured Customer Delight - Made complex things simple; improving a user’s life and interaction with digital platforms, evaluated through various customer engagement practices. -These processes implemented through stakeholder sessions, Wireframing, prototyping, & customer feedback to ensure my clients had their expectations met while virtually eliminating rework. -Managed varied project budgets ranging from $2,000-$1.2 million. -Coordinated, directed & implemented myriad projects & transformation activities to achieve focused outcomes and realize benefits of strategic importance to the clients I was contracted by. Show less -Enhanced Web Digestibility - Ensure my clients and their customers “get it” rather than having to think hard about what the customer journey means & how to accomplish tasks along the way. -Brought Digital Clarity - Being absolutely clear on things like pricing, warranties, inclusions, services, etc. -Helped Establish Trust - Ensuring my clients & prospects knew exactly why they were investing time, money & effort with me — and then delivering on the promises I made allowing the same… Show more -Enhanced Web Digestibility - Ensure my clients and their customers “get it” rather than having to think hard about what the customer journey means & how to accomplish tasks along the way. -Brought Digital Clarity - Being absolutely clear on things like pricing, warranties, inclusions, services, etc. -Helped Establish Trust - Ensuring my clients & prospects knew exactly why they were investing time, money & effort with me — and then delivering on the promises I made allowing the same return for their customers. -Created Brand Familiarity - Using familiar patterns, icons, presentational guidelines, brand-specific colors, & logos to increase customer retention and establish customer loyalty. -Ensured Customer Delight - Made complex things simple; improving a user’s life and interaction with digital platforms, evaluated through various customer engagement practices. -These processes implemented through stakeholder sessions, Wireframing, prototyping, & customer feedback to ensure my clients had their expectations met while virtually eliminating rework. -Managed varied project budgets ranging from $2,000-$1.2 million. -Coordinated, directed & implemented myriad projects & transformation activities to achieve focused outcomes and realize benefits of strategic importance to the clients I was contracted by. Show less



United Brotherhood of Carpenters & Joiners of America

• Construction
• 700 & Above Employee

• Carpenter

  • Apr 1994 - Nov 2000

  As an experienced carpenter who mentored apprentice carpenters and with various certifications, I taught classes such as OSHA 8, Confined Spaces certification, and OSHA 13. As an experienced carpenter who mentored apprentice carpenters and with various certifications, I taught classes such as OSHA 8, Confined Spaces certification, and OSHA 13.