Experience

Arapahoe/Douglas Works!

• United States
• Government Administration
• 1 - 100 Employee

• Workforce Specialist

  • Aug 2016 - Present

  • Provides in-person intensive vocational coaching assistance, including resume critiques and mock interview sessions, to a case load of up to 90 adult customers from diverse backgrounds. • Collaborates and coordinates with internal departments/teams and external community partners to develop partnerships with 3rd party/community resources for customers such as Denver Vocational Rehab, Aurora Mental Health and Colorado Crisis Services. • Documents monthly and all other contact with customers including their continued progress through state database, Connecting Colorado, and complete proper paper filing. • Works with county regulations; Policy Guidance Letters (PGL), Training and Employment Guidance Letters (TEGL), internal processes and local policy. • Builds rapport to help identify what career path is suitable for each customer and develops individual employment plans to assist in achieving their goals. • Assists customers in developing a distinct career pathway leading to a marketable position by conducting labor market research to detect targeted industries as well as identify potential barriers towards goal employment. • Utilize motivational interviewing techniques to identify customer’s barriers toward employment; educate customers on barriers and provided options to help address and overcome them by connecting them with community resources. Show less



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Admissions Representative

  • Dec 2015 - Jun 2016

  • Utilized communication skills when contacting potential students whom inquired about the school. • Kept personal schedule organized while balancing student interviews and other work commitments. • Took potential students though interview process which included presenting a multi-media PowerPoint, interactive tour of the campus and insuring that all paperwork was completed once the student applied. • Applied time management and follow up to keep in contact with both current and potential students insuring their commitment and that all needs were met. • Coordinated with co-works to organize and run orientation for all incoming students. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Banker

  • Mar 2014 - May 2015

  • Established and maintained professional relationships with colleagues in various departments of the Bank • Worked effectively with underwriting team during decision process • Consistently met closing deadlines • Worked with customers and 3rd parties to obtain required documentation in a timely manner • Ensured compliance with Bank policy and banking regulations in every transaction • Successfully communicated with customers to resolve concerns • Established and maintained professional relationships with colleagues in various departments of the Bank • Worked effectively with underwriting team during decision process • Consistently met closing deadlines • Worked with customers and 3rd parties to obtain required documentation in a timely manner • Ensured compliance with Bank policy and banking regulations in every transaction • Successfully communicated with customers to resolve concerns



Red Robin

• United States
• Restaurants
• 700 & Above Employee

• Store Manager

  • Jun 2008 - Mar 2014

  MANAGER • Oversaw daily shifts while insuring store ran according to brand specification and all customers enjoyed their dining experience. • Head training manager; insured that all new team members were trained according to brand standards and could uphold these standards after completing training. • Developed professional relationships with customers while trouble shooting all customer concerns • Supervised and wrote weekly employee schedule for a 40 person wait and bar staff • Controlled and ordered weekly inventory for bar; Inputted and filed invoices for expense reporting. • Scheduled and ran meetings for companies new brand expectations. MID MANAGER • Coached team members on proper guest service styles • Interviewed potential team members • Wrote host schedule CERTIFIED DESIGNATED TRAINER(CDT) TEAM MEMBER • Server, Host, Bartender, Expo Show less