Experience

WAC Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Manager of Business Operations & Human Resources

  • Nov 2022 - Present

  -Report to and communicate with executive leadership on a daily basis -Design and implement KPI reporting measurements and strategies for multi-level leadership -Identify opportunities for process improvement and develop efficient and effective solutions -Manage internal tech stack, including: developing cross-platform procedures, explore new technologies to incorporate, automation, troubleshooting, etc. -Create a hiring pipeline to: streamline the aggregation of candidates, centralize internal communication, determine candidate efficacy, and onboard new hires -Onboard new employees, including: technology implementation, software training, company culture and vision, communication expectations, policies and procedures, benefits, and employee paperwork -Identify gaps staff support, develop necessary role descriptions and responsibilities, initiate hiring process for newly created roles -Create a company-wide annual schedule, including: goal-setting meetings for all levels, development trainings, KPI waypoints, company retreat, leadership offsite, external speakers, etc. -Research, organize, budget, schedule, and implement company retreat, leadership offsite, and external speakers -Develop training programs to supplement existing sessions and diversify employee resources -Develop company-wide goal setting strategies and metrics -Prepare materials to lead trainings and meetings for staff at all levels -Develop and initiate incentive programs, bonuses, and commissions -Conduct quarterly one-on-one meetings with each employee -Complete bimonthly payroll for salaries, commissions, benefits, etc. -Organize meetings and manage multiple company calendars -Refine existing training programs for efficiency and ease -Develop and execute standards for performance reviews -Confirm and maintain company compliance to state and local laws in hiring, financials, policy, etc. Show less



Central Business District Group

• Norwood, NC

• Operations & Content Consultant

  • Feb 2022 - Present

  ▪ Built and manage the overall website for the organization ▪ Updated and manage additional websites for other events and initiatives ▪ Create all written content for websites, social media, and marketing materials ▪ Manage the design and implementation of the inaugural 5K event, now an annual event ▪ Ensure smooth implementation of all race day logistics ▪ Execute all aspects of branding, digital design, and marketing for the 5K event ▪ Supervise fundraising activities ▪ Develop relationships with external entities to ensure successful events ▪ Manage all event coordination including: planning, hosting, fundraising, managing volunteer groups, data collection, post-event survey, data analysis ▪ Develop internal procedures for collecting and retaining historical data for future use ▪ Research and implement donation platforms ▪ Coordinate volunteers across various projects ▪ Lead the town revitalization strategy by developing innovative programs to enrich the community and promote economic growth Show less



VanGo Creative

• United States
• Advertising Services

• Co-Founder & Content Manager

  • Apr 2017 - Present

  -Develop and maintain client relations -Create all written content for websites, social media, and marketing materials -Visualize and produce photographic content for multiple digital platforms -Design and implement comprehensive branding strategies -Cultivate community relations through sponsorships and expansion practices -Created and implemented all internal Operations processes -Manage all internal operations such as Finance, HR, Accounting -Develop and maintain client relations -Create all written content for websites, social media, and marketing materials -Visualize and produce photographic content for multiple digital platforms -Design and implement comprehensive branding strategies -Cultivate community relations through sponsorships and expansion practices -Created and implemented all internal Operations processes -Manage all internal operations such as Finance, HR, Accounting



Super Mattress Shop

• Charlotte, NC

• Operations Manager/Chief of Staff

  • Aug 2020 - Feb 2022

  -Developed and implemented all internal processes including applicable forms for HR, IT, Accounting, Finance, Customer Service -Built and managed the Company website -Monitored and controlled inventory for all stores in multiple locations -Maintained vendor agreements and relationships -Managed day-to-day operations including Human Resources -Developed and implemented all internal processes including applicable forms for HR, IT, Accounting, Finance, Customer Service -Built and managed the Company website -Monitored and controlled inventory for all stores in multiple locations -Maintained vendor agreements and relationships -Managed day-to-day operations including Human Resources



McGee Corporation

• Matthews, North Carolina, United States

• Engineering Operations Coordinator

  • Aug 2015 - Feb 2019

  -Created and implemented efficient workflows for projects to maintain timelines -Determined prioritization structure for internal projects based on customer needs -Ensured all aspects of project development and quality control procedures were completed prior to production -Communicated with executive leadership, management, engineering department, and fabrication crew -Researched multiple technologies to implement at various stages of the development and delivery process -Created and implemented efficient workflows for projects to maintain timelines -Determined prioritization structure for internal projects based on customer needs -Ensured all aspects of project development and quality control procedures were completed prior to production -Communicated with executive leadership, management, engineering department, and fabrication crew -Researched multiple technologies to implement at various stages of the development and delivery process