Member Solutions Specialist

• 2020 - Present

Member Solutions Specialist

• Jan 2020 - Mar 2021

•Make outbound calls to member who are delinquent on their loans• Find solutions to assist members who are delinquent and or struggling financially • Create payment plans and collect payments • Collect on delinquent loans

Senior Teller

• Jun 2019 - Jan 2020

•Assist in monthly audits of branch gift cards, travel cards, prepaid debit cards. Also assist in the monthly auditing of other teller’s cash drawers and their transaction logs.•Lead morning huddles on Fridays where we discuss branch numbers in relation to the rest of the company, go over each individuals Quality Loop scores, and emphasize the tasks of the day.•Assist in the preparation, packaging, and receiving of our weekly cash order to the Federal Government. This consists of the sending and receiving anywhere from $1,000-$90,000 a week.•Aid in the reloading and balancing process of our Cash Dispense Machine. Each CDM contains about $100,000 plus and must be performed in dual control at least twice a week.•Assist in the training of new employees as well as performing normal Teller duties. Show less

Front Desk Receptionist

• Sep 2017 - Jan 2020

•Check members in to see a member service representative•Issued debit cards and temporary checks•Assist members with online banking •completed a weekly audit out debit cards

Office Coordinator

• Mar 2021 - Jul 2021

Hostess

• Sep 2016 - Oct 2017