Front Desk Coordinator

• Jan 2020 - Present

Recently stepped down from Front of House Restaurant Manager to seek new job opportunities. I'm excited to see what the future will bring! Recently stepped down from Front of House Restaurant Manager to seek new job opportunities. I'm excited to see what the future will bring!

Restaurant Manager

• Feb 2017 - Jan 2020

Brand ambassador for a collection of farmer-owned, sustainably sourced restaurants, with an annual revenue of $12 millionWorked my way up from Server to Supervisor to Front of House Restaurant Manager in under two years. Coordination: Schedule writing for over 50 servers and food runners, assisted with execution of the server training program  Customer Service: Developed positive, lasting guest relations with a personalized experience; always going above and beyond  F & B: Developed menus for large parties, expedite food, bail bar, restaurant floor, pastry and front desk service points  Hiring: Recruited, interviewed, hired, trained and retained a staff of 75 front of house hourly employees  Logistics: Conscientious, zealous manager directing a staff of over 30 individuals, along with seating over 1,000 guests a day

Restaurant Supervisor

• Oct 2016 - Feb 2017

Restaurant Server

• Jan 2015 - Oct 2016

Brand ambassador for a collection of farmer owned restaurants; establishing lasting relationships as we opened the Tyson’s Corner locationCoordination: Schedule writing for over 50 servers, assist with execution of the server training program Customer Service: Developing positive, lasting guest relations with a personalized experience; always going above and beyond Logistics: Conscientious, zealous server managing multiple guest requests in a timely manner with superb execution

Restaurant Server

• Jul 2004 - Jan 2015

Dedicated restaurant server; committed to raising the bar as a two time winner of revenue-based sales awards Customer Service: Provided engaging, suggestive and responsive service to wide range of dining guests Logistics: Thrived in a team-oriented, high-volume, fast-paced environment Sales: Thorough menu knowledge of recipes and preparation, setting and often exceeding guests expectations Dedicated restaurant server; committed to raising the bar as a two time winner of revenue-based sales awards Customer Service: Provided engaging, suggestive and responsive service to wide range of dining guests Logistics: Thrived in a team-oriented, high-volume, fast-paced environment Sales: Thorough menu knowledge of recipes and preparation, setting and often exceeding guests expectations

Manager of Conferences & Member Services

• Jul 2013 - May 2014

Planned, implemented, executed, and evaluated all AFFI conferences, representing more than 500 companies within the $70 billion frozen food sector Exhibits: Primary contact with general contractors, hotel and exhibitors; designed the layout of all exhibits and signage F & B: Worked with venue’s culinary staff to create unique and inspiring dishes, pairing well with accompaniments and décor Housing: Managed and negotiated multiple hotel room blocks by reviewing pickup reports, cut-off dates and attrition clauses; assisted in managing a complex and unique suite and meeting room priority point system for VIP members Logistics: Coordinated all logistics including destination and site selection, contract negotiations; wrote event specifications including assigning rooms, room sets, A/V needs and menus; handled conference shipments to multiple locations concurrently Marketing: Edited website content and layout; designed and wrote targeted marketing messages for social media outlets Membership: Executed recruitment and retention services aligning organizational goals with member needs Operations: Collaborated on ideas to improve the effectiveness and financial success of conference operations Sponsorship: Recruited sponsors via phone, email promotion and direct sales; provided benefit services; built brand awareness

Conference Associate (temporary position)

• Feb 2013 - May 2013

Assisted in the development and execution of 8 conferences a year ranging from 300 to 5,000 attendees Exhibits: Worked with multiple internal and external teams to create and distribute exhibitor service manuals F & B: Coordinated menus, reviewed and edited banquet event orders Membership: Improved recruitment and retention by streamlining and updating database operations Scheduling: Produced, monitored and maintained production schedules and timelines for multiple events Assisted in the development and execution of 8 conferences a year ranging from 300 to 5,000 attendees Exhibits: Worked with multiple internal and external teams to create and distribute exhibitor service manuals F & B: Coordinated menus, reviewed and edited banquet event orders Membership: Improved recruitment and retention by streamlining and updating database operations Scheduling: Produced, monitored and maintained production schedules and timelines for multiple events

Meetings Coordinator

• Apr 2006 - Jun 2011

Planned, implemented, executed, and evaluated all LES meetings: 2 seasonal meetings, 1 annual meeting and 10 educational programs a year ranging from 50 to 1,500 attendees. The annual meeting consisted of over 90 workshops, 3 days of general sessions, tradeshow exhibits, power networking booths, luncheons, gala dinners, dine-arounds, tours and sports Budget: Managed budgets ranging from 20k - 500k; increased ROI by implementing budget cuts while maintaining event quality; created and sent invoices; reconciled billing for multifaceted events Contract Negotiations: Gathered requirements; defined scope of work; wrote RFPs and negotiated contracts with properties and vendors, ensuring all contract considerations were met Customer Service: Engaged with conference attendees from pre-registration through post meeting evaluation and follow-up Logistics: Managed shipments to local and international destinations; wrote event specifications; primary contact with venue Marketing: Developed, wrote, designed and distributed meeting and marketing materials, including registration brochures, onsite programs, exhibitor prospectuses, e-blasts and social media campaigns Registration: Created and documented processes; ran reports; updated senior management on status; managed onsite event staff; ensured seamless registration experience for 65+ events Speakers: Led volunteer committees in identifying and confirming speakers; managed the presentation/abstract proposal process for over 300 presenters, managed speaker requirements including A/V, room sets and hotel accommodations Vendor Relations: Built and maintained working relationships with meeting vendors and general contractors including, A/V companies, CVBs, DMCs, decorators, entertainers, exhibitors, housing personnel, photographers, security and transportation

Industry Relations Assistant (temporary position)

• Dec 2003 - Mar 2004

Supported a busy conferences department at a non-profit professional organization representing more than 55,000 members Exhibits: Aided the exhibits team with high-volume sales and floor plan design for 400+ exhibit booths Membership: Corresponded via email, phone, and letter outreach to raise awareness of membership benefits driving engagement and retention Registration: Assisted with membership and registration for conferences of 1,000+ school nutrition professionals Sponsorship: Secured sponsorship commitments from new and past sponsors

Marketing Specialist

• Oct 2002 - Dec 2003

Provided marketing and business development support for an information sharing software and services provider within the law enforcement community Exhibits: Arranged travel, executed set-up and attended all nationwide tradeshow conferences Logistics: Planned, organized and hosted company functions Marketing: Acted as liaison for the design and production of all marketing collateral Provided marketing and business development support for an information sharing software and services provider within the law enforcement community Exhibits: Arranged travel, executed set-up and attended all nationwide tradeshow conferences Logistics: Planned, organized and hosted company functions Marketing: Acted as liaison for the design and production of all marketing collateral

Field Manager

• Aug 2002 - Oct 2002

Managed a twelve-week marketing campaign for a prominent banking corporation and was a team player for a one-day marketing campaign for a multi-billion dollar global organization Exhibits: Planned and executed daily logistics of exhibit set-up Logistics: Coordinated events and served as an on-site supervisor Partnerships: Served as the key contact with venue representatives, store managers, radio partners and operations staff, presented progress reports to clients Training: Selected, trained, scheduled and supervised promotional staff

Marketing Intern

• Sep 2001 - May 2002

Supported the sales and account management teams in developing and executing targeted direct mail campaigns for national retail chains, change-of-lifestyle markets Coordination: Created and maintained spreadsheets to manage the progress of direct mail campaigns Research: Assisted the account management team with research and client support Supported the sales and account management teams in developing and executing targeted direct mail campaigns for national retail chains, change-of-lifestyle markets Coordination: Created and maintained spreadsheets to manage the progress of direct mail campaigns Research: Assisted the account management team with research and client support