Experience

SOUTHWESTERN CONNECTICUT AGENCY ON AGING

• United States
• 1 - 100 Employee

• Eligibility Team Lead

  • Sep 2018 - Present

  Supervise the Initial Assessment Team of eight members including the Care Coordinator and Eligibility Specialist. Manage scheduling of assessments, coordination of home care services upon approval and problem solve pending CHCPE application issues with families and the Department of Social Services. Conduct monthly supervision of team members and yearly evaluations.Review Salesforce reports to evaluate efficiencies and timeliness of Assessment submissions.Conduct ongoing Medicaid Eligibility Training for the Care Management Team.Problem solve eligibility issues for Care Management with the Department of Social Services.

• Eligibility Manager

  • Dec 2014 - Sep 2018

  Tracked pending applications for the CT Home Care Program both Medicaid Waiver and state-funded.Worked with families and the Department of Social Services Eligibility Workers to assist in the completion and ultimate approval of clients for CHCPE. Problem solved eligibility issues for current CHCPE clients. Conducted Medicaid training for Care Management team.

• Care Manager

  • Mar 2007 - Dec 2014

   Complete Assessments of 65 + seniors to determine eligibility for the Connecticut Home Care Program. Responsible for a caseload of 90 seniors which includes home visits; referring clients to nursing agencies, and coordinating a safe plan of care. Resolving issues between clients, family, and the agencies providing care for the client.  Assist with orientation and training of new employees and interns. As a Care Manager I participated in multiple work groups to determine best practices in the department.



State of Connecticut

• Department of Social Services

  • Jun 1996 - Feb 2004

   Interviewed individuals and completed applications for cash, food stamps and Medicaid assistance. Responsible for a caseload of 300 + clients. Completed redeterminations; verified employment, residence and income.  Interviewed individuals and completed applications for cash, food stamps and Medicaid assistance. Responsible for a caseload of 300 + clients. Completed redeterminations; verified employment, residence and income.