Experience

Koia

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Manager

  • Mar 2022 - Present



blk.beverages

• United States
• Food & Beverages
• 1 - 100 Employee

• Supply Chain Specialist

  • Aug 2020 - Apr 2022



Brazuka Coffee Roasters, LLC

• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Specialist

  • Aug 2020 - Apr 2022



BANU Bamboo Water

• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Specialist

  • Aug 2020 - Apr 2022



Menchie's Frozen Yogurt

• United States
• Restaurants
• 400 - 500 Employee

• Purchasing Manager

  • Jan 2020 - Jul 2020

  Maintained all responsibilities of former position as a Purchasing Agent (details below)Assisted Senior Purchasing Director with creating and editing RFPs and contracts for several distribution companies Managed all vendor relationships and addressed all franchisee issues with distribution vendors (approx. 30 inquiries per week addressed within a 24 - 72 hour period) Coordinated prompt communication between Supply Chain, Communications, and Franchise Relations departments pertaining to updates, quality issues, marketing items, and new productsCreated and maintained 1-2 pre-orders per week for franchisees and managed order production from start to finish to meet deadlines Show less

• Purchasing Agent (Management Role)

  • Aug 2017 - Jan 2020

  Managed all inventory related to marketing collateral, retail products, store supplies, uniforms, and all other items produced and warehousedImplemented detailed inventory tracking, reporting, and workflow, along with reports and performance analyses on various vendors, as well as sourced new products, negotiated pricing, and executed purchase orders with all suppliersMet all required timelines for sourcing, production, sample reviews, shipping, and delivery of all goods both domestic and overseasBuilt online ordering platform with a programming company to streamline order processes and have more detailed backend reporting, which also saved the company in $10,000+ annual and support fees with previous web portal Worked with customer service team daily to resolve all service issues associated with supply vendors, online ordering platform, inventory availability, production specifications and prices Coordinated quotes for monthly marketing kits with marketing department and print vendor for store campaigns, which saved approximately $25,000 annually Headed all Supply Chain responsibilities of CPG project pertaining to Smart Snack program and prepackaged frozen products, from vendor relations, packaging, GS1 requirements, order production and deadlines Saved company approximately $100,000 annually through pricing negotiations, sourcing alternative products, and changing vendors with more cost effective rates Handled Supply Chain facet of merchandise task force - merchandise innovation, planning, timelines, sourcing, production, and receipt - and brought in 15 new products for organization, as well as several alternative products that better met store sales goals Show less

• Senior Franchise Relations Leader

  • Feb 2017 - Aug 2017

  Coordinated 2-3 communication pieces per week regarding various company updates and changesDeveloped and maintained systems and processes for Franchise Relations department to increase productivity and outputGuided team and provided consistent support without hindrance to own job performance, as well as headed weekly meetings to address team inquiries and ensure department efficiency levels were continuing to be met Built and managed partnership with third party gift card vendors to bring cards into outside retailers since 2015, negotiated discount margins, prepared and managed all orders, met all PO deadlines with vendors Show less

• International Relations Leader

  • Jul 2015 - Aug 2017

  Managed relationships with international franchisees with same tasks as Franchise Relations LeaderAssisted international franchisees on overseas orders, coordinated commercial invoicing, and managed communication between vendors and the franchiseesTaught an educational course at company Leadership Program and International Summit on ordering and importing

• Franchise Relations Leader

  • Oct 2013 - Jul 2015

  Managed relationship between franchisees and franchisorHandled all guest care inquiries relating to stores through email and phoneCoordinated communication to franchise community pertaining to company updatesReceived financial guidance from CEO on ROI, EBITDA, and P&L statements to better assist franchisees on a business levelMaintained relationships with select vendors to assist franchisees with account setups or issues



Jumpcut Cafe

• Cashier/Server

  • 2011 - 2013

  Organized multiple large orders in short time constraints. Multi-tasked all responsibilities, such as phone calls, fax orders, in-store orders, and customer service representation during high-stress times. Provided excellent customer service and created good relationships with frequent customers. Promoted company through own forms of advertising (i.e. social networking sites, word-of-mouth). Organized multiple large orders in short time constraints. Multi-tasked all responsibilities, such as phone calls, fax orders, in-store orders, and customer service representation during high-stress times. Provided excellent customer service and created good relationships with frequent customers. Promoted company through own forms of advertising (i.e. social networking sites, word-of-mouth).



Brentwood Postal Center

• Customer Service Representative, Sales Representative

  • Sep 2008 - Jun 2010

  Handled customer inquiries and provided excellent customer service on behalf of the company. Established and maintained relationships with clients. Promoted company through own advertising (i.e. social networking sites) Handled customer inquiries and provided excellent customer service on behalf of the company. Established and maintained relationships with clients. Promoted company through own advertising (i.e. social networking sites)