Paralegal

• Jan 2022 - Present

Customer Service Manager

• Aug 2019 - Jan 2022

Customer Service Specialist

• Nov 2017 - Aug 2019

Barista and Team Leader

• Nov 2008 - Dec 2018

• Manage and organise staff on each shift • High standard of customer service • Team lead by identifying people's strengths to define roles and mentor staff so we can achieve set tasks most efficiently and effectively • Barista and food service at a quick pace • Undertake the training of new staff members• Liaise between employees, bosses and customers• Communicating via different means and being able to negotiate assertively whilst still listening emphatically • Problem solve in innovative way in spontaneous circumstances

Magistrate's Legal Intern

• Jan 2018 - Feb 2018

Barista and Team Leader

• Jan 2015 - Nov 2017

Catalyst PR Intern

• Aug 2016 - Nov 2016

Catalyst is a world first initiative where a student-run consultancy conducts the public relations for a local charity. I created a public relations campaign from beginning to end for SCARF, a charity supporting refugees. Throughout the duration of this internship I gained exposure to how the local media operates, the chance to network with people in the industry, experience working within a public relations team and learnt the essential elements for a PR campaign via a completed and successful project.

Prosecution Officer (Administration)

• Jun 2016 - Aug 2016

• Provide a high level of administrative support to prosecution solicitors • High level of customer service which ranged from dealing with Police, victims and legal professionals• Miscellaneous reception duties • Provide a high level of administrative support to prosecution solicitors • High level of customer service which ranged from dealing with Police, victims and legal professionals• Miscellaneous reception duties