Training Lead

• May 2023 - Present

Senior Manager, Training Operations

• Mar 2023 - May 2023

Training Manager

• Mar 2021 - Mar 2023

• Design, develop, and implement training programs, including HIPAA compliance training, Electronic Medical Record training, and clinical trainings• Train incoming care providers on Equip’s proprietary EMR• Identify training gaps and develop a roadmap for course development• Interview, hire, onboard, and manage instructional designers• Evaluate, identify, and implement the transition to a new, scalable Learning Management System for entire organization• Partner with Subject Matter Experts throughout the organization to identify opportunities Show less

Lead Corporate Trainer

• Mar 2016 - Mar 2021

• Train Physicians and Nurse Practitioners on operating electronic medical records, including Aprima, Centricity, etc. • Train and develop curriculum for incoming Practice Managers on multiple platforms • Train executive staff and office staff across multiple job roles and platforms • Provide in-field support nationwide for providers and office staff • Organize and lead training sessions both face-to-face and remotely • Develop and create lesson plans and documentation for new and updated company processes • Coach and support struggling staff back to expected performance levels • Worked with Clinical and Senior Leadership to implement process changes in the field Show less

Credentialed Trainer

• Mar 2018 - Oct 2018

Director of Call Center Operations

• Oct 2015 - Jan 2016

• Developed SOPs for the new direct response call center • Responsible for selecting and developing workflows and compatibility for call center operating platform, CRM software, and other assorted platforms • Developed scripts and rebuttals for call center agents • Worked closely with IT and Marketing Directors to present a unified CTA with TV, Radio, Social Media and website advertising • Developed SOPs for the new direct response call center • Responsible for selecting and developing workflows and compatibility for call center operating platform, CRM software, and other assorted platforms • Developed scripts and rebuttals for call center agents • Worked closely with IT and Marketing Directors to present a unified CTA with TV, Radio, Social Media and website advertising

Account Executive

• Oct 2014 - Sep 2015

• Develop new leads by cold calling and securing appointments with key decision makers • Engage in consultative sales process to uncover challenges and identify opportunities for developing solutions using iHeartMedia’s assets • Develop an account list by obtaining new business relationships and selling long term campaigns and contracts • Establish, maintain, and grow relationships with client base and agencies • Generate revenue and meet sales targets • Develop new leads by cold calling and securing appointments with key decision makers • Engage in consultative sales process to uncover challenges and identify opportunities for developing solutions using iHeartMedia’s assets • Develop an account list by obtaining new business relationships and selling long term campaigns and contracts • Establish, maintain, and grow relationships with client base and agencies • Generate revenue and meet sales targets

General Manager

• Apr 2013 - Oct 2014

• Brick and Mortar General Manager for high-volume location reporting to the Director of Retail • Recruited, hired and managed a staff of 10 to 15 individuals including year round and seasonal hires • Responsible for all customer service, POS system and product training for staff at all knowledge levels • Tasked with maintaining the highest level of customer service in the outdoor industry by creating an environment in which staff could build relationships with customers and provide positive experiences Show less

Project Analyst

• Sep 2012 - Apr 2013

Sales Coach

• Jul 2007 - Sep 2012