Experience

DWA Healthcare Communications Group

• United States
• Advertising Services
• 1 - 100 Employee

• Director, Contracts and Compliance

  • Mar 2018 - Present

  The Director is responsible to lead, manage, monitor and enhance the company’s contract management function pertaining specifically to Subcontractor agreements and client Master Service Agreements (MSAs). Reporting to the Chief Financial Officer, the Director will collaborate with business leaders and support teams across the enterprise to drive our company toward a proactive strategy and operational discipline in these key enterprise functions. The responsibilities of this position will span the review, facilitation and negotiation of MSAs and monitoring compliance with Subcontractor processes and policies. In this role, the Director will serve as an Officer on the Corporate Compliance and Responsibility Committee and assist with compliance investigations and audits.



Avant Healthcare

• United States
• Advertising Services
• 100 - 200 Employee

• Executive Director Of Operations

  • Jan 2014 - Mar 2018

  • Managed the Compliance and Customer Management Office (CMO) for the agency to ensure the individual client teams had the resources they needed to operate efficiently and compliantly• Oversaw the training department; provided oversight to functional training and processes across agency to maintain a consistent high level of quality to deliver for clients.• Collaborated with VPs/Sr. VPs to manage $1M operating budget.• Collaborated with VPs/Sr. VPs on agency risk mitigation strategy.• Liaised with Corporate HR regarding recruitment of top talent for open agency positions.• Served as an Officer on the Corporate Compliance Committee.

• Director, Customer Management Office

  • Jun 2012 - Jan 2014

  • Managed client operations for key assigned accounts including onboarding new accounts as well as monitoring and controlling established accounts.• Monitored compliance, quality assurance, and the alignment and integration of systems and methodologies between the agency and its clients.• Partnered with the organization's Account Management VPs/Sr. VPs to ensure teams were staged to create a positive customer experience by delivering superior results



Avant Healthcare

• United States
• Advertising Services
• 100 - 200 Employee

• Managing Director, West Coast Operations

  • 2011 - 2012

  • Served as the primary point of contact for key client operational stakeholders as it relates to processes, procedures, training, compliance, and other operational requirements.• Developed training, tools, and resources to drive operational efficiencies with internal cross-functional team members by partnering with internal departmental managers on staff training.• Partnered with company leadership to collaborate for purposes of hiring and securing team assignments, investments, and West Coast expansion.

• Strategtic Brand Network Director

  • 2009 - 2011

  • Partnered with Avant leadership to establish the Avant Strategic Brand Network (SBN) Division.• Served as an operational expert for SBN, Avant, external partners, and client functional areas by leading execution of the peer-to-peer channel tactics from inception to implementation in the marketplace.• Drove operational efficiencies within SBN by developing and training on tools and processes necessary to operate in a client/agency integrated model.



Eli Lilly and Company

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Project Management Associate/Marketing Operations

  • 2008 - 2009

  • Managed relationships with agencies of record to ensure mutual understanding of expectations and objectives to optimize work developed for an established marketing team.• Utilized understanding of cross-functional capabilities to integrate and align agencies, brand team, and other internal functions. Mediated as necessary, removed barriers, identified and resolved any gaps in training and capabilities, and developed operational tools to ensure consistency of process.• Oversaw tactical plan development across multiple channels and key players to ensure strategic alignment and cross-channel synergy of tactics.

• Marketing Associate/Communications Planner

  • 2006 - 2008

  • Coordinated all brand-initiated communication tactics through a rigorous review and approval process in a timeline-driven environment.• Maintained master tactical plan and timelines; coordinated with editor and project owners on project details during project execution.• Managed relationship with production vendors, serving as a single point of contact on print production and fulfillment.

• Scientific Communications Associate

  • 2004 - 2006

  • Actively partnered with clinical physicians, statisticians, clinical development associates, and regulatory scientists to develop regulatory document strategy, architecture, and timelines.• Managed the regulatory document development process: planning, writing, reviewing, and editing regulatory submission documents.• Advised team members of current regulatory document creation procedures, standardized processes, document requirements, and best practices.

• Scientific Communications Editorial Assistant

  • 2002 - 2004

  • Formatted, edited, and proofread regulatory submission documents (e.g., protocols, clinical study reports, briefing documents) for grammar, punctuation, spelling, accuracy, editorial style, and document consistency.• Liaised with publishing and writing teams to coordinate publishing of regulatory documents.