Experience

Dielectric Manufacturing (Custom Plastic & Metal Solutions)

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Procurement Specialist

  • Sep 2023 - Present

  Responsible for procuring material/services on-time, of acceptable quality and at the most competitive cost. Managing the overall supply chain process for assigned vendor base to support the company’s mission. •Manages the day-to-day activities for the procurement of materials/services utilizing MRP demand/COO approved MRO Expenditure Requests to ensure uninterrupted supply to the manufacturing process •Tracks, provides material status, and expedites materials as required to achieve timely receipt. Validates supplier commitments. Update Purchase Order status fields in system to provide company-wide visibility to any anticipated delays. •Resolve shortages, invoice discrepancies, delays, and non-conformances directly with supplier. •Issues RFQs, analyzes proposals, and negotiates to achieve optimum delivery, quality, and cost. •Develops and enhances relationships with strategic suppliers/partners; serves as primary contact with suppliers; and fosters a positive and mutually beneficial relationship with suppliers. Manage and monitor supplier performance by conducting onsite visits and evaluating delivery, quality, cost, and service. Initiate quarterly reviews with assigned suppliers. •Proactively identify and develop alternative supplier relationships to mitigate risk to the company. •Proactively Identify and drive cost reduction, delivery improvements and process efficiency improvements. •Maintain ongoing communication cross-functionally as related to the timely and accurate procurement of material/services. •Participate in company improvement projects and/or trainings as requested. •Performs other related duties as assigned. Show less



2W Technologies, INC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services / Customer Service Rep

  • May 2023 - Aug 2023

  Dispatching service tickets to the technical support teams, providing industry leading customer service, and assisting with both proactive and reactive SLA management. Dispatching service tickets to the technical support teams, providing industry leading customer service, and assisting with both proactive and reactive SLA management.



Taylor Dynamometer

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Lead Buyer

  • Feb 2022 - Apr 2023

  Job Overview / Responsibilities: • Inventory Performance • Sending Purchase Orders to suppliers • Quote and Negotiate • Managing outside services • Order Acknowledgements • Expediting • Manage and oversee MRP process order policies: min/multi/max, order frequency, safety stock, reorder point, etc. Provides coaching and problem solving techniques. Gives work direction and performance appraisals. Involved in interviewing and hiring of team members. Supplier Management (Relations; Selection; Cost Negotiation: Quality Issues; Major OTD Issues) Managing VMI suppliers. Percent of time commitment: 100% internal • Receive, track and issue materials and supplies using accounting and inventory control systems • Evaluate new and support existing vendors to maintain competitive pricing and on time delivery • Oversee and maintain materials data within ERP • Use software tools to generate reports to quantify or improve purchasing / material processes • Assist in resolving non-conforming purchased materials issues with vendors • Oversee vendor managed inventory processes • Serve as escalation point for issues involving inventory • Support corporate supply chain policies and procedures as needed • Other activities as assigned Capabilities & Competencies: Mindsets and behaviors • Upholds Power Test / Taylor values • Strong attention to detail • Customer focus • Creative problem solving and ability to remove roadblocks. • Verbal and written communication skills • Negotiation skills • Basic knowledge of Microsoft Word, Excel, Outlook, Syspro and Visual CRM / ERP systems • Ability to read and interpret purchasing related documents such as catalogs, product-related literature, and technical books and/or manuals. • Prioritizes competing priorities to achieve goals with available resources • Works well individually or within a team but owns it and works to empower others to do the same Performance management • Goal oriented, challenging self and others to exceed goals and expectations Show less



4FRONT Engineered Solutions

• United States
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2019 - Feb 2022

  Perform a wide variety of duties to interpret, analyze, coordinate, enter and follow-up sales orders and shipments, maintain appropriate sales records/files, and to provide information and assistance to distributors and customers in the pricing and delivery of products. Under minimum supervision, execute assigned tasks. Interpret incoming order documentation to insure product-pricing information is accurate and specifications are complete prior to order entry. Enter orders upon receipt. Review entered orders for accuracy and acknowledge within one working day from time of receipt. Maintain processed orders as required with any product, pricing, scheduling, address or shipping changes. Inform the manufacturing / shipping department with any changes affecting those departments using the appropriate back up paperwork. Maintain open and closed sales files. Show less



RitterTech, Wi- a division of MCE - Motion & Control Enterprises, LLC

• Customer Service Professional

  • Apr 2019 - Sep 2019

  Determine customer requirements and expectations in order to recommend specific products and solutions. Generate new and repeat sales by providing product and technical information in a timely manner, recommend alternative products based on cost, availability, or specifications. Present price, credit, and terms in accordance with standard procedures and customer profiles. Accurately respond to customer requests such as orders, quotes, expedites or returns. Provide accurate information regarding availability of in-stock items. Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction. Communicate to the purchasing department unexpected increases or decreases in demand for products. Identify trends in customer satisfaction or dissatisfaction. Manage time effectively, meet personal goals, and work effectively with members of the sales fulfillment team. Show less

• Expeditor / Purchasing Assistant

  • Feb 2018 - Sep 2019

  Communicating with vendors to gather information and solve problems, Following up on orders, responding to customer requests via email or telephone, researching ways to expedite delivery to meet customer emergencies, preparing reports and documentation pertaining to orders and order shipments, following through with vendors on shipments and deliveries and updating information in company ERP system, Tribute. Additional responsibilities include; communicating with transportation companies to track shipments and prevent delays in deliveries, comparing product deliveries with issued purchase orders and contacting vendors when there are discrepancies. Serving as a liaison to multiple branch locations regarding merchandise shipment and assist in backup purchasing support for other regions as needed. Show less



Quill

• United States
• Retail Office Equipment
• 300 - 400 Employee

• Operational Support / Expeditor

  • Mar 2013 - Feb 2018

  Contact vendors by email and phone to receive shipping and status information on open orders and past due orders. Updating orders if there were changes in pricing, quantity, address information or item changes. Cancelling and re-entering orders if needed, working with sku management to take items off the web, update pricing, correct any incorrect item information and sending a daily spread sheet of any discontinued or out of stock items. Updating daily backorder/discontinued item reports from vendors, answer any questions from vendors on new or pending orders and working with vendor EDI when there were any order transmission errors or system issues. Show less



First Midwest Bank

• United States
• Banking
• 700 & Above Employee

• Teller I

  • Aug 2011 - Jun 2012

  Serving clients at Teller windows in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested. Full participation in Bank's Sales Program as directed by the Branch Manager, activities may include but not be limited to; referrals, branch meetings, and sales contests. Following all policies and guidelines including internal security measures, and those in the First Midwest Bank Teller Policy Manual, and Teller Procedure Manual. Gathering all information needed at the time of transaction when it is necessary to complete a Currency Transaction Report or Monetary Instrument Log. Knowing your customers by following policies and procedures for the use of identification when necessary to identify clients or customers, also using the Bank's client data base to find or confirm Page 3 of 5 information. Participate in all required training sessions for Compliance. Maintaining adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility. Implementing bank directed changes relating to regulatory amendments. Placing Reg CC holds when appropriate. Attending and participate in Training classes offered by First Midwest Training & Development specific to the Teller position. Working with Branch Manager, Teller Supervisor, and coworkers towards development and achievement of Bank, Branch, and Individual Goals. Taking responsibilities for acquiring Product Knowledge. Being responsible for opening and closing the facility under dual control. Meeting Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank's established Teller Difference Policy. And developing skills to recognize potential fraud Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Apr 2011 - Aug 2011

  Job duties included acting with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicating information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintain regular and consistent attendance and punctuality. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognize and reinforce individual and team accomplishments by using existing organizational methods. Show less



LTD Commodities

• United States
• Retail
• 300 - 400 Employee

• Merchandising Run Clerk

  • May 2006 - Jul 2009

  Entering and maintaining correspondence into narrative within Visible system. Looking up and documenting returns. Conducting customer surveys. Looking up and documenting $/m and ad sales comments. Conducting Internet research. Contacting Vendors using Outlook for sample requests and general follow ups for missing information needed by Run Buyers. Contacting Vendors to follow up for PO signatures when requested by Support Staff. Assisting Sr. Run Buyers in the reviewing and approving of submitted approval and production samples. Submitting samples for drop tests. Reviewing and approving submitted barcode samples from Vendors. Entering and receiving information into the Visible system. Labeling and logging approval samples and packing them up, along with the original samples. In general I went over/reviewed the products in the catalog, communicated with local and over seas vendors by email and phone, assisted with any help the Run Buyers needed and much more. Show less


Hot Topic
• United States
• Retail
• 700 & Above Employee
• Assistant Manager

  • Aug 2004 - May 2006