Experience

Legacy Leisure

• United Kingdom
• 1 - 100 Employee

• Assistant Manager

  • Jun 2019 - Present

  As an assistant aquatics manager I am responsible for ensuring the smooth operation of the aquatics activities, marketing, sales, finance, administration and safeguarding. Other responsibilities in this role entail:• Management of work related training, records and payroll• Writing up rotas, contracts and annual leave requirements • Outreach • Planning promotions, marketing tactics and sales methods.• Handling customer complaints, procedures and enquiries• Management of payments, direct debits and plans/contracts• Ensuring key performance indicators are met and sustained• Ensuring budgets are met • Ensuring that staff follow working procedures and guidelines• Use of course pro software for swim lesson management • Increasing company revenue/profits by means of promotions and making customers aware of other areas of the business.• Taking on receptionist duties when available to assist other departments

• Assistant duty manager

  • Feb 2018 - Jul 2019

  As an assistant duty manager I worked directly under the duty manager to assist with the day to day business needs for the facility. My duties further included:• Ensuring the safety and efficiency of the facility• Ensuring safety equipment was fit for purpose and up to date• Inducting new staff and ensuring that site specific training was carried out• Banking requirement and money handling • Ensuring that I was competent with all training and equipment within the facility. • Carrying out daily plant room operations and checks• Use of Legend computer software for bookings, vending, finances and costing • Making sure both myself and my team were fully compliant with NOP’s and EAP’s• Customer service requirements • Engaging with my team to provide quality service, safety and professionalism throughout their duties

• Recreation Assistant

  • Sep 2015 - Jul 2019

  During my time as a recreational assistant with Legacy I was part of a large team responsible for the safe and correct use of the company facilities. Whilst in this position I also obtained a placement for the trainee duty manager programme which I completed whilst still being a recreational assistant. My responsibilities as a recreational assistant and for my placement included: • Wet and dry side duties such as change overs, pool set up, rescues and first aid#• Remaining conversant and up to date with workplace procedures and training • Adhering to company policies and requirements • General housekeeping and husbandry • Daily equipment checks • Ensuring customer’s safety and quality of visit were always at the highest standards. • Carrying out any other reasonable tasks delegated by management.