Experience

Flinn Scientific, Inc.

• United States
• Education Administration Programs
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2018 - Present

  • Build and retain customer relationships by professionally communicating with a diverse group of customers through phone, live chat and email• Meet established standards of Phone/Chat Etiquette• Handle customer calls distributed by the ACD System-taking orders, creating quotes, sharing product knowledge, and providing appropriate solutions and alternatives for customer issues• Post contact customer satisfaction rating of 98% • Chat survey rating of 4.08/5

• Order Entry Specialist

  • Apr 2010 - Present

  • Processed customer orders via multi-channels (phone, email, fax and email)• Completed accurate order entry, including data verification• Displayed product knowledge for effective cross-selling and substitution recommendations



THE PAMPERED CHEF, LTD.

• United States
• 1 - 100 Employee

• Independent Consultant

  • Dec 1997 - Present

  • Handle a variety of sales, customer service and administrative tasks as a small business owner • Create and execute product demonstrations; live and via internet • Build a client base through contact and referrals • Handle a variety of sales, customer service and administrative tasks as a small business owner • Create and execute product demonstrations; live and via internet • Build a client base through contact and referrals



Ball Seed Company

• United States
• Farming
• 1 - 100 Employee

• Research Assistant

  • Jan 1999 - Nov 1999

  • Genetic Analysis of plant species using PCR for the purpose of patent application • Performed experimental procedures, analyzed data and communicated results through written and oral reports. • Maintained laboratory equipment and inventory levels of laboratory supplies • Genetic Analysis of plant species using PCR for the purpose of patent application • Performed experimental procedures, analyzed data and communicated results through written and oral reports. • Maintained laboratory equipment and inventory levels of laboratory supplies



Michael Reese Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• Research Assistant

  • Mar 1995 - Dec 1996

  • Genetically engineered viruses for eliminating excess fluids from lung tissue • Designed/conducted experiments, analyzed data, and presented via oral and written reports. • Trained physician residents in a variety of experimental techniques • Sustained cell culture lines using aseptic techniques • Genetically engineered viruses for eliminating excess fluids from lung tissue • Designed/conducted experiments, analyzed data, and presented via oral and written reports. • Trained physician residents in a variety of experimental techniques • Sustained cell culture lines using aseptic techniques



Amoco BioProducts

• Naperville, IL

• Research Assistant

  • Jan 1993 - Nov 1995

  • Member of Human Nutrition project • Genetically manipulated isoprenoid pathway of various plant systems • Project resulted in development of marketable product (beta carotene) to supplement nutrition • Member of Human Nutrition project • Genetically manipulated isoprenoid pathway of various plant systems • Project resulted in development of marketable product (beta carotene) to supplement nutrition