Director of Quality and Operations

• Oct 2022 - Present

ISO 9001, AS9120, and AS9100 Consultant

• Aug 2014 - Oct 2022

Helping business create and manage Quality Management Systems to Aerospace, Military, and Defense standards Helping business create and manage Quality Management Systems to Aerospace, Military, and Defense standards

Quality Engineer

• Mar 2020 - Jun 2021

Quality Manager

• Mar 2015 - Mar 2020

• Lead operations in all quality objectives • Apply risk mitigation strategies throughout sales, purchasing, and operations • Ensure Government contract compliance for SEWP, CIO-CS, First Source II • Continuously monitor and measure operational performance and customer satisfaction • Initiate and implement actions where desired results are not achieved • Conduct contract review to align operations with contractual requirements • Create marketing material for the QMS to utilize in contracts, bids, and proposals • Conduct internal audits • Lead third party audits (Boeing, Raytheon, Lockheed Martin, L-3, General Dynamics, as well as our ISO 9001/AS9120/AS9100 registrar • Create methods for standard operations for departments outside of Quality (Marketing, Accounting, and Business Development) • Lead and conduct follow-up audits for corrective action plans and/or findings • Manage non-conforming product processes • Oversee QC inspectors and lead the Logistics team • Conduct daily spot checks of quotes, sales orders, purchase order, and customer drawings to validate accuracy and initiate additional training where needed • Interpret customer drawings for procurement,/ manufacturing integration planning • Align and support operational changes to support sales growth • Create and manage document control system to support organizations key processes, contractual requirements, and customer requirements. • Manage secure supply chain and counterfeit risk mitigation strategies • Lead source inspections for the Federal System Integrators • Utilize CRM Database (Netsuite) to generate reporting systems that provide transparency to Executive Management on the organizational performance by department and / or individual performance Show less

Operations and Partner Alliance Manager

• 2013 - Mar 2020

Quality Assurance Manager

• Jun 2013 - Oct 2014

• Quality Management Representative • Managed the organizations AS9100/ ISO 9001 Quality Management System • Responsible for AS, ISO, Safety, DPAS, FOD Training • Internal /External Audits • Monthly/ Quarterly Performance Metrics of key processes and customer satisfaction • Conduct and manage non-conforming product reporting • Blueprint Reading, interpretation for contract review and inspection of final product • GD&T: Utilize calipers, micrometers and test reports against blueprints to conduct First Article Inspections (AS9102) • Oversee Boeing DPD/ MBD Audits • Maintaining Boeing MBD/DPD Internal QMS • Inspection Tool Calibration • Conduct Management Reviews • Managed purchasing and control of product transferred for of outside processes (anodize, paint, heat treat) • Managed inventory control and product trace-ability • Evaluate customer/ vendor RFQ’s • Receiving/ logging/ verifying certification of Military Standard Processes Show less

Quality Assurance Administrative Assistant

• Nov 2007 - Jun 2013

• Creating and maintaining reports and logs for all nonconformances reported within the company • When nonconformities are reported, I am responsible for enforcing policies and processes in order to correct the issue • Maintain records of revisions for ISO 9001 documentation. • Create work instructions, processes, and forms; registering documentation for ISO 9001 and obtaining necessary approvals. • Assisting in ISO audits (Certified Internal Auditor) • Creating samples and maintaining documentation for UL certified garments for Oxnard, and all 5 contractors in Mexico. • Inspecting raw material, garments, and trims for nonconformities. • Evaluating weekly color swatches from our suppliers to determine color shade match and fabric weight. Responsible for approving or rejecting rolls based on swatches. • Conduct testing and obtaining reports for new fabric evaluations. • Reporting monthly Metrics to Director of OPS • Taking all minutes for Quality Alliance Meetings, typing and distributing. • Maintaining reports for all incoming defective rolls of raw material • Creating and maintaining supervisor’s monthly expense reports and submitting to finance. • Re-certifying UL Certified garments annually. • Conducting internal UL testing. • Conducting weekly conference calls with contractors in Mexico to review any quality issues. • Controlled quarantine inventory levels and responsible for reducing this inventory by 60% annually. Show less

Benificiary Inquiry Representative

• Aug 2001 - Mar 2003

Worked in a large call center for Medicare to explain benefit information to beneficiaries. Used ICD-9 coding to evaluate workmans compensation claims and billing. Worked in a large call center for Medicare to explain benefit information to beneficiaries. Used ICD-9 coding to evaluate workmans compensation claims and billing.