Experience

QudoCloud

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Aug 2019 - Present

  • Maintaining a strong relationship with our existing clients and representing a voice of the client within our business• Delivering a range of effective client relations activities by ensuring that the company is seen to add value to the client’s business.• Handling complaints by successfully identifying the risk and implementing the most appropriate mitigation strategies • Managing quarterly account reviews to ensure that our services meet the needs of a client• Creating client’s contracts and business agreements • Developing and circulating customer feedback surveys and product forums for improvement to services and delivery



CO-NSULTING

• Translating, Proofreading and Consulting

  • Jan 2014 - Present



Monty's Bakehouse

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Account Manager

  • Sep 2018 - May 2019

  • Delivered outstanding customer service experience to most valuable clients within the airline industry.• Bringing the voice of our contractors into our business, I was actively involved in all aspects of project management activities by maintaining effective communication between company’s project office team and the client • Supported product development activities by participating in client visits across the Middle Eastern region, as well as welcoming them at the innovation centre.• Managed client forecasting requirements to minimise risk to business through stock overproduction.



Markel International

• United Kingdom
• Insurance
• 500 - 600 Employee

• Account Manager/Legal Expenses Claims Handler

  • Aug 2014 - Aug 2017

  My main role as an Account Manager was to establish and maintain a long-term relationship with our member legal firms, connecting with key stakeholders within the personal injury and clinical negligence departments. My duties included:• Managing an extensive portfolio of existing clients, establishing and maintaining excellent working relationship with members of our legal expenses schemes • Coordinating and overseeing certain aspects of risk assessment procedure for the purpose of insuring clinical negligence cases, producing quotes and reports for department’s senior underwriters• Liaising with Costs Agents • Assessing and handing both disbursement and high value Legal Expenses defendant’s costs claims • Promoting our services as well as ensuring that our members present their clients with the most optimal and financially viable protection for their legal expenses• Working closely with our financial department and ensuring that the payment process flow is running in a timely manner



Swiftphones

• Service Manager/Accounts Officer

  • 2011 - 2014

  • Accounts payable, account for and track receivables, bookkeeping, project coordination, account management and keeping up with daily correspondence. • Proofreading and Contract reviews (various professional documents and personal portfolios) • Accounts payable, account for and track receivables, bookkeeping, project coordination, account management and keeping up with daily correspondence. • Proofreading and Contract reviews (various professional documents and personal portfolios)



Markel International

• United Kingdom
• Insurance
• 500 - 600 Employee

• Legal/Insurance Administrator

  • 2007 - 2009

  • General administration and assistance to member relations team• My work included overseeing our referral service and general correspondence with member law firms. Input and follow up of our insurance policies, policy updates, issuing endorsements and purchase orders. I was also involved in various aspects of marketing campaigns that were relevant for promoting company’s insurance schemes. • General administration and assistance to member relations team• My work included overseeing our referral service and general correspondence with member law firms. Input and follow up of our insurance policies, policy updates, issuing endorsements and purchase orders. I was also involved in various aspects of marketing campaigns that were relevant for promoting company’s insurance schemes.



Interier Ovsenik d.o.o.

• Project Manager

  • 1999 - 2007



GEA College

• Slovenia
• Education Administration Programs
• 1 - 100 Employee

• Receptionist, Administrator, Project Coordinator

  • 1996 - 1997