Experience

Somerpointe Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Verification Loan Officer

  • Apr 2019 - Present



Bluegreen Vacations

• United States
• Hospitality
• 700 & Above Employee

• Quality Assurance Manager

  • Feb 2018 - Apr 2019

  • Lead a team of 10 hourly quality assurance specialists and 5 hourly administrative assistants• Responsible for all recruiting, interviewing and orienting of new employees • Developed team’s skill set and leadership through weekly training, one on one performance evaluations and performance improvement plans• Audited site contract efficiencies daily to ensure site exceeded performance goals. Reported data to site Vice President’s daily. • Won company-wide Top Performing Manager Award in May 2018, July 2018 and September 2018 Show less

• Guest Reception Manager

  • Jan 2017 - Feb 2018

  • Lead a team of 10 hourly guest receptionists and 3 hourly shuttle drivers• Responsible for all recruiting, interviewing and orienting of new employees • Developed team’s skillset and leadership through weekly training, one on one performance evaluations and performance improvement plans• Audited site registration efficiencies daily to ensure department exceeded performance goals. Reported data to site Vice President’s daily.• Reduced errors in data entry of referrals by 42% and significantly reduced the number of corporate required corrections• Developed and implemented an elite performance program which evaluated employee job accuracy and provided incentive for high performing teams• Promoted to Quality Assurance Manager February 2018 Show less

• Quality Assurance Specialist

  • May 2014 - Jan 2017

  • Prepared mortgage documents for timeshare purchases. This included evaluating credit reports, accurately entering personal data, and ensuring financing matched company guidelines. • Reviewed documents with purchasers to ensure understanding of program and financing. • Lead Cancellation and Pending Business teams • Earned Master Quality Assurance by maintaining 93% accuracy each month• Won several corporate contests for top performance• Promoted to Guest Reception Manager in Jan. 2017 Show less

• Administrative Assistant

  • Apr 2014 - May 2014

  • Prepared purchase proposal packets for Quality Assurance Team• Entered purchaser information for credit card applications