Experience

Mentor Worldwide, LLC, a Johnson & Johnson Company

• Medical Device
• 1 - 100 Employee

• Pricing Analyst

  • Aug 2020 - Present

  Roster Management of larger Agreements/GPO –HPG, Kaiser, Vizient, Ascension Manage HPG (third party) portal for eLoc activities -Roster Management, eLoc portal, redesignating non-compliant customers Price loading (GPO, Internal Contract- for Hospital and Physicians, Product Launch, Price increase) Set up and maintain Salesforce records for tiered movements for roster management list of customers. Price discrepancies investigations/ Assist with any forms for invoice adjustments SOX Audit Monthly (Preparation, select, review/verification, send to Management) Assist with IT challenges for all pricing issues within business systems and testing improvements Additional tasks such as export pricing from business systems, create internal tracking contract notes, weekly verification reports, correcting legacy tasks, attend CPC meetings. Working directly National Directors, District Manager, and Sales Train/coach department peers and new hires Salesforce, JDE and Qlik Show less



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pricing & Compliance Analyst

  • Jun 2016 - Aug 2020

  Supporting both Mentor Corp & AcclarentPrice loading (GPO, Internal Contract- for Hospital and Physicians, Product Launch, Price increase)Set up and maintain Salesforce records for tiered movements for roster management list of customers.Price discrepancies investigationsSOX Audit Monthly (Preparation, select, review/verification, send to Management)Assist with IT challenges for all pricing issues within business systems and testing improvementsAdditional tasks such as export pricing from business systems, correcting legacy tasks, attend CPC meetings.Train/coach department peers and new hiresSalesforce and SAP Show less

• Service Contracts Supervisor

  • Aug 2014 - Jun 2016

  Advanced Sterilization ProductsReview device status, convert quote to contract status, process contract, send screen shot for Account Managers, send countersigned document, upload scanned copy of packet into archive systemRequest billing/facility address changes with Customer Master Review/ revise and coordinate all Invoice questionsIssue credits for inactive device, early termination, billing changes/errorsReview/negotiate all standard Terms and Condition redlines by customer.Monitor Vacation/sick, approve time sheets, and monitor behavior/habit patterns, Monthly Metrics, other urgent tasksQuarterly meetings with quoting team to ensure closure on any communication gapsParticipated in company teams (Work Innovation Ambassador) Show less

• Customer Advocate

  • Sep 2012 - Aug 2014

  Advanced Sterilization ProductsQuotes for: Capital, Service, Requalifying or PM to conversionClean order process on incoming Capital purchases Pending log/Follow up on outstanding items for clean order process.Team with all outside team-members.Incoming calls- Account Managers and CustomersPull metrics- overall Customer Advocate numbers (i.e. quote volume, order volume, peer audits)Pull monthly quoted product numbers for Managers metrics reports

• Customer Master Coordinator

  • Dec 2011 - Sep 2012

  Advanced Sterilization ProductsReview all order contracts for accuracy- account numbers, address in system, service techs, eligibility- prior to actual order process which is completed at headquarters. New customer and employee account set up or updates and customer eligibility.Verifying accounts to be used for capital, service and consolidating invoicingStatus of accounts (i.e credit holds/GPO membership)Database Maintenance- updating service techs, class of trades, and eligibility of parts. Show less



Masimo

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Project Administrator

  • May 2006 - Dec 2010

  Managed all High-Profile Contracts signed with Hospitals (Sensor contract, lease, Patient Safety Net) Ordering and coordinating delivers (Buyer) all Masimo products and purchased multiple 3rd party products Ensured 3rd Party products are received, and invoices are paid Prepare requests and mail all check reimburse for any 3rd party products purchased by end user. Daily/weekly meetings by region with sales, operations, warehouse, and select executives ensuring schedules and expectations are met Creates/updates all financial spreadsheets, ensuring total value of contract is on-track Conduct Bi-Weekly meetings with Finance Previous positions at Masimo: Service Rep, International Rep & Contract Management Rep Show less



Emerson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Support Supervisor

  • Jan 2003 - May 2006

  Supervises, provides leadership, and coordinates the activities and workload of Customer Support Technicians, Order Entry, Field Service personnel, Operator Attendant, and Clerks. Conducts Customer Care meetings with Management/Executives- Investigates and resolves non-routine customer care complaintsHandles and resolves work errors and problems concerning customer Service Requests,Other tasks include: Creating price quotations via AQ2, creating Return Authorizations, running department numbers/statistics for management meetings, assisted “Key Accounts” with technical questions, quotation bids, delivery, and any additional needs after delivery.Monitors call system and availability of staff- via ACD systemRun reports for attendance of Monthly Management meetingsConducts weekly team meetings, 1:1 meetings if needed.Leads After hours Support Team Show less

• Tech Support/Customer Care Specialist

  • Jan 1996 - Jan 2003

  Inbound Technical Support calls or emailsAfter Hours Support TeamCreating price quotationsReturn AuthorizationsAssisted in recommending sensor and instrument compatibility by specs provided (inside sales)reviewed Operation Manuals prior to print/launch.Handled approximately 10 of the top OEM/Key AccountsAssisted in identifying and ranking unhappy customers and resolutions.Participated in company teams (customer care team, wiring team, company newsletter team, etc)