Christina Matthews, MBA, CVPM
Director of Benefits at North Shore Healthcare, LLC- Claim this Profile
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Todd Duffy
It is with great pleasure that I write this recommendation letter of Christina Matthews, who has been in the veterinary industry, working in referral medicine for almost 25 years. I worked along-side Christina for 4 of those years. I can assure you that Christina has a great work ethic and exemplary people skills, with both external and internal customers. Christina brings a positive energy to the work environment. She is someone who genuinely wants to help people, by resolving their questions and concerns, and their pets. Additionally, she has proven resourceful during trying times (ie. drug shortages, etc). Christina’s interest in understanding the financial aspects of the business is evidenced by her advanced studies and successful completion of her MBA. I respectfully recommend Christina and believe she will be a valued addition to any administrative team. If you need more information, do let me know. Sincerely, Todd Duffy
Erika Brown
I had the opportunity to work with Christina at Lakeshore Veterinary Specialists, where I was the Talent Acquisition Specialist and she was the HR Director. Christina saw the passion that I have for Talent Acquisition and building collaborations, to build career pipelines. Under her leadership, I was afforded the opportunity to develop my communication, problem-solving, and leadership abilities, which laid the groundwork for my transition and current fulfillment for working in Human Medicine. Christina was a patient, kind, fair and inspirational leader that would be an asset to any team she joins!
Todd Duffy
It is with great pleasure that I write this recommendation letter of Christina Matthews, who has been in the veterinary industry, working in referral medicine for almost 25 years. I worked along-side Christina for 4 of those years. I can assure you that Christina has a great work ethic and exemplary people skills, with both external and internal customers. Christina brings a positive energy to the work environment. She is someone who genuinely wants to help people, by resolving their questions and concerns, and their pets. Additionally, she has proven resourceful during trying times (ie. drug shortages, etc). Christina’s interest in understanding the financial aspects of the business is evidenced by her advanced studies and successful completion of her MBA. I respectfully recommend Christina and believe she will be a valued addition to any administrative team. If you need more information, do let me know. Sincerely, Todd Duffy
Erika Brown
I had the opportunity to work with Christina at Lakeshore Veterinary Specialists, where I was the Talent Acquisition Specialist and she was the HR Director. Christina saw the passion that I have for Talent Acquisition and building collaborations, to build career pipelines. Under her leadership, I was afforded the opportunity to develop my communication, problem-solving, and leadership abilities, which laid the groundwork for my transition and current fulfillment for working in Human Medicine. Christina was a patient, kind, fair and inspirational leader that would be an asset to any team she joins!
Todd Duffy
It is with great pleasure that I write this recommendation letter of Christina Matthews, who has been in the veterinary industry, working in referral medicine for almost 25 years. I worked along-side Christina for 4 of those years. I can assure you that Christina has a great work ethic and exemplary people skills, with both external and internal customers. Christina brings a positive energy to the work environment. She is someone who genuinely wants to help people, by resolving their questions and concerns, and their pets. Additionally, she has proven resourceful during trying times (ie. drug shortages, etc). Christina’s interest in understanding the financial aspects of the business is evidenced by her advanced studies and successful completion of her MBA. I respectfully recommend Christina and believe she will be a valued addition to any administrative team. If you need more information, do let me know. Sincerely, Todd Duffy
Erika Brown
I had the opportunity to work with Christina at Lakeshore Veterinary Specialists, where I was the Talent Acquisition Specialist and she was the HR Director. Christina saw the passion that I have for Talent Acquisition and building collaborations, to build career pipelines. Under her leadership, I was afforded the opportunity to develop my communication, problem-solving, and leadership abilities, which laid the groundwork for my transition and current fulfillment for working in Human Medicine. Christina was a patient, kind, fair and inspirational leader that would be an asset to any team she joins!
Todd Duffy
It is with great pleasure that I write this recommendation letter of Christina Matthews, who has been in the veterinary industry, working in referral medicine for almost 25 years. I worked along-side Christina for 4 of those years. I can assure you that Christina has a great work ethic and exemplary people skills, with both external and internal customers. Christina brings a positive energy to the work environment. She is someone who genuinely wants to help people, by resolving their questions and concerns, and their pets. Additionally, she has proven resourceful during trying times (ie. drug shortages, etc). Christina’s interest in understanding the financial aspects of the business is evidenced by her advanced studies and successful completion of her MBA. I respectfully recommend Christina and believe she will be a valued addition to any administrative team. If you need more information, do let me know. Sincerely, Todd Duffy
Erika Brown
I had the opportunity to work with Christina at Lakeshore Veterinary Specialists, where I was the Talent Acquisition Specialist and she was the HR Director. Christina saw the passion that I have for Talent Acquisition and building collaborations, to build career pipelines. Under her leadership, I was afforded the opportunity to develop my communication, problem-solving, and leadership abilities, which laid the groundwork for my transition and current fulfillment for working in Human Medicine. Christina was a patient, kind, fair and inspirational leader that would be an asset to any team she joins!
Experience
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North Shore Healthcare, LLC
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Director of Benefits
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Jun 2023 - Present
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Brook-Falls Veterinary Hospital & Exotic Care, Inc.
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United States
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Veterinary Services
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1 - 100 Employee
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Operations & HR Manager
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Apr 2022 - Jan 2023
Served as the leader for the day-to-day operations and human resource needs of the veterinary hospital and pet resort with over 50 employees. Responsible for strategic planning and development of talent acquisition, onboarding, engagement, training and development, performance management, retention, off boarding, payroll, and benefits. Selected Accomplishments: ∙ Implemented enhanced telecommunications technology to improve meeting experience. ∙ Challenged, mentored, developed, and lead direct reports. Also supported various levels of leadership. ∙ Developed first budget of $6MM for benefits, marketing, revenue, staff appreciation, talent acquisition, and staff wages with the most recent year under budget. ∙ Performed a Market Wage Analysis that resulted in competitive wage adjustments for over 90% of the client care and technical team members while remaining within budget. ∙ Created lead roles to provide more middle management support and leadership opportunities in surgery, appointments, laboratory, training, client services, and resort. Show less
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BluePearl Specialty + Emergency Pet Hospital
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Non-profit Organizations
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700 & Above Employee
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Associate
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Dec 2020 - Jan 2021
-Acquired Lakeshore Veterinary Specialists in December 2020- ▪ Facilitated transition of local Human Resources to regional support contacts -Acquired Lakeshore Veterinary Specialists in December 2020- ▪ Facilitated transition of local Human Resources to regional support contacts
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Lakeshore Veterinary Specialists
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United States
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Veterinary
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1 - 100 Employee
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Director of Human Resources and Employee Development
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Mar 2017 - Dec 2020
-Acquired by BluePearl in December 2020-▪ Lead Human Resources and employee development for a rapidly growing multi-location hospital▪ Manage direct reports, including the Training and Veterinary Social Program Managers who supported the hospital staff at each of our three locations▪ Develop and oversee budget for benefits, social work, staff appreciation, talent acquisition, training, and wages▪ Collaborate with Operations & Finance leader and managing owners to develop employee compensation, incentives, health insurance and retirement benefits programs▪ Participate in long term strategic growth planning process on an annual basis Show less
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Hospital Manager
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Dec 2011 - Mar 2017
-Acquired by Lakeshore Veterinary Specialists in December 2011-Human Resources, talent acquisition, orientation and training, policy management, maintenance, payroll, client and referral clinic relations.
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Hospital Administrator
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Jun 2008 - Dec 2011
-Acquired by Lakeshore in December 2011- -Acquired by Lakeshore in December 2011-
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Assistant Hospital Administrator
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May 2004 - Jun 2008
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Capsulenet LLC
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United States
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Veterinary Services
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Sales Specialist
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Feb 2004 - Feb 2008
Educated veterinary professionals about the value of CapsulNet’s free, online group purchasing services and assisted with new client membership and leads for future clients. Educated veterinary professionals about the value of CapsulNet’s free, online group purchasing services and assisted with new client membership and leads for future clients.
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Animal Emergency Center & Specialty Services
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Glendale, Wisconsin, United States
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Inventory & Equipment Manager
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Dec 1998 - May 2004
▪ Troubleshot, coordinated repairs, and maintained all medical equipment. ▪ Developed and maintained strong working relationships with local vendors. ▪ Worked to identify cost savings while maintaining high-quality standards. ▪ Completed annual controlled substance count in the hospital. ▪ Processed employee orders and complete employee invoicing. ▪ Processed emergency orders as needed. ▪ Coordinated purchase of medical supplies. ▪ Communicated protocols for safety and facility maintenance to appropriate associates or managers. ▪ Relayed information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicated with associate regarding status. Show less
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Client Care Specialist
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Apr 1998 - Dec 1998
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Education
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2006 - 2009
Cardinal Stritch University
Master of Business Administration (MBA), Business Administration -
2002 - 2006
Mount Mary University
Bachelor of Science (BS), Computer Science
Community
