Christina Marie Onia
Software Developer at Moneysoft AU- Claim this Profile
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Bio
Daniel Rene Apolonio
Bonna (her nickname) and the term "customer support" would come in bundle. She is keen to details and religious in updating tickets to keep the clients happy. When workload gets heavy, she tries absorbing most if not all of the stress to keep us, her team members, in momentum in what we are doing. I may have left to accept another employer's offer but let this recommendation serve that I am a counterexample that "employees leave managers."
Daniel Rene Apolonio
Bonna (her nickname) and the term "customer support" would come in bundle. She is keen to details and religious in updating tickets to keep the clients happy. When workload gets heavy, she tries absorbing most if not all of the stress to keep us, her team members, in momentum in what we are doing. I may have left to accept another employer's offer but let this recommendation serve that I am a counterexample that "employees leave managers."
Daniel Rene Apolonio
Bonna (her nickname) and the term "customer support" would come in bundle. She is keen to details and religious in updating tickets to keep the clients happy. When workload gets heavy, she tries absorbing most if not all of the stress to keep us, her team members, in momentum in what we are doing. I may have left to accept another employer's offer but let this recommendation serve that I am a counterexample that "employees leave managers."
Daniel Rene Apolonio
Bonna (her nickname) and the term "customer support" would come in bundle. She is keen to details and religious in updating tickets to keep the clients happy. When workload gets heavy, she tries absorbing most if not all of the stress to keep us, her team members, in momentum in what we are doing. I may have left to accept another employer's offer but let this recommendation serve that I am a counterexample that "employees leave managers."
Experience
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Moneysoft AU
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Australia
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Financial Services
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1 - 100 Employee
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Software Developer
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Jun 2022 - Present
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Software Developer
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Feb 2022 - May 2022
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Technical Support Specialist
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Feb 2021 - Jan 2022
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eWise
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Switzerland
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IT Services and IT Consulting
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1 - 100 Employee
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Support Manager
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Jun 2018 - Dec 2020
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Support Engineer
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2015 - Jun 2018
• analyze functional and technical tickets and provide resolution• provide actionable response to tickets within 24hrs of ticket creation• analyze and provide fix on institution ACA with issues/website changes• create report and provide update on trend/pattern of tickets/issues
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Macquarie Group
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Australia
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Financial Services
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700 & Above Employee
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L2 Application Support Analyst
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Apr 2013 - May 2015
• analyzes functional and technical cases and providing resolution for all 14 Research applications / 7 MACCAP applications • create/update solutions database in order to increase resolution time for known issues/requests • maintain status of problem resolution and updates customer on resolution status • perform weekend releases and health checks • update accurate information in Remedy • As Team Lead: point person for all escalations in the team, lead the team in providing quality service to clients, initiating process improvements, implementing processes • As Service Manager: Officer In Charge of Service Owner for both Research and MACCAP; Work and discuss Problem tickets and get them fixed
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Misys
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United Kingdom
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Financial Services
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700 & Above Employee
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L2 Support Analyst
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May 2010 - Mar 2013
• analyzes functional and technical cases and providing resolution in accordance with agreed customer metrics to ensure customer satisfaction (i.e. SLA/PSP) • create new solutions to enhance the Customer Searchable database ensuring a faster service to the customers in the future • provide accurate information to the support helpdesk team, as needed, to facilitate technical analysis and development of workaround or fix • maintain status of problem resolution and updates customer on resolution status • update accurate information in the call logging system (e.g. SFDC, SupportForce.Com) so that customers can see progress on the support cases
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Indra
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Spain
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Engineering Services
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700 & Above Employee
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Consultant
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Sep 2006 - Apr 2010
• Developed a web-based Geographical Information System (GIS) named “MAPGUIDE” for MERALCO • Interconnected “MAPGUIDE” and a mainframe & C-UNIX system which is also connected to other systems using various protocols. • Developed a web-based Geographical Information System (GIS) named “MAPGUIDE” for MERALCO • Interconnected “MAPGUIDE” and a mainframe & C-UNIX system which is also connected to other systems using various protocols.
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Education
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2002 - 2006
De La Salle University
Bachelor of Science (B.S.), Computer Science -
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De La Salle University - Manila
Bachelor of Science (B.S.), Computer Science
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