Preauthorization Analyst

• Dez. 2022 - –Heute

Patient Services Specialist

• Aug. 2021 - Dez. 2022

● Schedules and coordinates occupational health appointments for workers across hundreds of companies. ● Collaborates with specialty practices to process outgoing referrals prior to scheduled visits.● Follows up with patients to ensure they are notified of their upcoming appointments and order approvals

Promotions Assistant

• Okt. 2021 - –Heute

● Represents 104.5 XLO as a brand ambassador for public events across Massachusetts● Manages prize fulfillment, event preparation, prize sheet creation, and other promotion-oriented tasks● Coordinates with 50+ businesses to implement promotional ideas in an attempt to increase listenership ● Represents 104.5 XLO as a brand ambassador for public events across Massachusetts● Manages prize fulfillment, event preparation, prize sheet creation, and other promotion-oriented tasks● Coordinates with 50+ businesses to implement promotional ideas in an attempt to increase listenership

VIP Club Ambassador and Box Seat Usher

• Juli 2021 - –Heute

● Assists 1,000+ guests nightly with seat assignments and other seating related issues for general and VIP● Supports VIP Club corporate clients to maintain customer loyalty and guarantee a positive experience● Adapts to customer needs to ensure appropriate action is taken to exceed their expectations ● Assists 1,000+ guests nightly with seat assignments and other seating related issues for general and VIP● Supports VIP Club corporate clients to maintain customer loyalty and guarantee a positive experience● Adapts to customer needs to ensure appropriate action is taken to exceed their expectations

Customer Relations Coordinator Dunkin’/Baskin Robbins

• Dez. 2020 - Juli 2021

● Listens to 1000+ clients via phone and email to accurately categorize customer contact experiences● Provides appropriate responses to clients in a timely and effective manner to resolve their concerns● Works with with internal teams to ensure the client’s concerns are escalated appropriately ● Listens to 1000+ clients via phone and email to accurately categorize customer contact experiences● Provides appropriate responses to clients in a timely and effective manner to resolve their concerns● Works with with internal teams to ensure the client’s concerns are escalated appropriately

Customer Relations Coordinator

• Sept. 2020 - Dez. 2020

● Listens to 1000+ clients via phone and email to accurately categorize customer contact experiences● Provides appropriate responses to clients in a timely and effective manner to resolve their concerns● Works with with internal teams to ensure the client’s concerns are escalated appropriately ● Listens to 1000+ clients via phone and email to accurately categorize customer contact experiences● Provides appropriate responses to clients in a timely and effective manner to resolve their concerns● Works with with internal teams to ensure the client’s concerns are escalated appropriately

Marketing And Public Relations Intern

• Jan. 2020 - Apr. 2020

● Creates media releases and social media posts to promote the equitable art in accessible spaces initiative● Builds relationships with potential clients and suppliers to assist with fundraising efforts● Updates the public on the current successes and objectives via a monthly newsletter ● Creates media releases and social media posts to promote the equitable art in accessible spaces initiative● Builds relationships with potential clients and suppliers to assist with fundraising efforts● Updates the public on the current successes and objectives via a monthly newsletter

Marketing And Public Relations Intern

• Sept. 2019 - Dez. 2019

● Develops and publishes blog posts to promote upcoming arts, music, and theater events on campus● Designs Instagram giveaway to increase student engagement with social media accounts● Manages department social media accounts to inform students about department updates ● Develops and publishes blog posts to promote upcoming arts, music, and theater events on campus● Designs Instagram giveaway to increase student engagement with social media accounts● Manages department social media accounts to inform students about department updates