Experience

Destination Wealth Management

• United States
• Financial Services
• 1 - 100 Employee

• Operations Assistant Team Lead

  • Jun 2023 - Present



Destination Wealth Management

• United States
• Financial Services
• 1 - 100 Employee

• Operations Assistant Team Lead

  • Jul 2020 - Aug 2022

  Walnut Creek, California, United States Operations Assistants Team Lead who manages a team of 3 Operations Assistants, for sub-division of Operations department, primary responsibilities include:
  
  o Onboarding and training of new team members, including performance evaluations and reviews
  
  o Evaluate and restructure individual workloads to optimize team performance and prevent interruption in a team members absence
  
  o Document and implement new operating procedures and/or… Show more Operations Assistants Team Lead who manages a team of 3 Operations Assistants, for sub-division of Operations department, primary responsibilities include:
  
  o Onboarding and training of new team members, including performance evaluations and reviews
  
  o Evaluate and restructure individual workloads to optimize team performance and prevent interruption in a team members absence
  
  o Document and implement new operating procedures and/or policies across company
  
  o Reporting to facilitate various audit processes, including quarter end and monthly self-audits for Onboarding of new clients
  
  o Remediation of audit findings to maintain data integrity
  
  o Developed team and individual dashboards to track daily workload
  
  o Review and process DocuSigns for onboarding clients and account maintenance (trading/billing updates, add/remove clients or re-paper)
  
  o Assisted with CRM upgrade to SalesForce: Financial Services Cloud (CRM) and contributed to develop workflows

• Senior Operations Assistant

  • Jan 2018 - Jul 2020

  Walnut Creek, California, United States

• Operations Assistant

  • Aug 2016 - Dec 2017

  Walnut Creek, California, United States o Onboarding clients and account maintenance paperwork (trading/billing updates, add/remove clients or re-paper). o Developed, trained and maintained policies and procedures for Operations Assistant sub-division o Partnered with VP of Institutional Data to create clear and uniform daily processes by streamlining and creating workflows o… Show more o Onboarding clients and account maintenance paperwork (trading/billing updates, add/remove clients or re-paper). o Developed, trained and maintained policies and procedures for Operations Assistant sub-division o Partnered with VP of Institutional Data to create clear and uniform daily processes by streamlining and creating workflows o Trained and mentored 3 Operations Assistants during expansion of sub-division and created tracking system to collaborate with team more efficiently o Performed 10-14 quarter end audits to ensure data integrity for billing and registration detail within CRM and financial platform o Helped streamline processes and convert forms to electronic forms for Operations department when company transitioned to remote due to Covid • 2019 Paperless Project – Goal: Convert all physical files to electronic files, with a deadline of 1 year. Developed procedures and weekly progress log, interviewed temps to solely work on project, trained temp, weekly meetings with temp to discuss progress, and completed project 1 month prior to deadline • 2019 Audit - Goal: All paperwork on file is compliant with SEC requirements, deadline of 2 yrs. Developed procedures based on discussions with Compliance, collaborated with Operations managers and VP of Institutional Data to create a tracking system through SalesForce, provided training to team, sent detailed tasks with audit findings and documents that needed to be obtained, attended weekly meetings with management to discuss discrepancies, 1,679 audits were performed. Completed project 2 months prior to deadline.

• Office Administrator

  • Jun 2014 - Jul 2016

  Walnut, California, United States Point of contact for visitors, prospective clients, vendors and incoming calls, primary responsibilities included those of a Receptionist • Managed multiline phone to monitor and transfer calls and answer general questions about financial services • Scheduled and managed calendar for all in-office meetings • Organized monthly luncheons for 50 employees • Created mailing labels for letters and packages for USPS, UPS and FedEx • Assembled marketing… Show more Point of contact for visitors, prospective clients, vendors and incoming calls, primary responsibilities included those of a Receptionist • Managed multiline phone to monitor and transfer calls and answer general questions about financial services • Scheduled and managed calendar for all in-office meetings • Organized monthly luncheons for 50 employees • Created mailing labels for letters and packages for USPS, UPS and FedEx • Assembled marketing packs for all 17 Advisors and consistently maintained all material to reflect most recent updates • Assisted with preparation for seminars, which included assembling marketing packs, creating sign-in sheets and place cards • Maintained accounts with mailing and supply vendors (Staples, Costco, Safeway, FedEx, UPS, USPS). Responsible for inventory management and ordering office/kitchen supplies as needed.



Law Offices of Michael Dias

• Administrative Assistant

  • Feb 2012 - May 2014

  Hayward, CA Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial exhibits. Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Receive, direct, and place telephone calls. Scan all incoming mail and medical records to database. Organize and maintain law libraries, documents, and case files. Schedule and make appointments. Make photocopies of correspondence, documents, and other printed… Show more Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial exhibits. Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Receive, direct, and place telephone calls. Scan all incoming mail and medical records to database. Organize and maintain law libraries, documents, and case files. Schedule and make appointments. Make photocopies of correspondence, documents, and other printed matter. Assist attorneys in collecting information such as employment, medical, and other records. Draft and type office memorandums. Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients. Prepare and distribute invoices to bill clients or pay account expenses. Monitor following weeks schedule to make sure there are no calendar conflicts. Keeping the highest confidentiality of all clients files, records, and information. Light housekeeping. Show less



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jul 2011 - Feb 2012

  Livermore, CA Greet and registers guests. Assist guests in checking out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Hilton Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides… Show more Greet and registers guests. Assist guests in checking out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Hilton Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensures folios are correct upon guest check-out. Show less



P

• Retail Apparel and Fashion
• 1 - 100 Employee

• Co-Manager

  • Nov 2008 - Aug 2009

  Stoneridge Mall, Pleasanton, CA Assisted the Store Manager in maximizing profitable sales for the store by providing the leadership necessary to deliver excellence in customer service, visual presentation of the merchandise and store, along with the effective management of people, stock, and expenses. More specifically, below is a list of daily, weekly, and monthly operations performed as Co-manager: - Assisted in the interviewing process - Train and retain talent - Replenish merchandise … Show more Assisted the Store Manager in maximizing profitable sales for the store by providing the leadership necessary to deliver excellence in customer service, visual presentation of the merchandise and store, along with the effective management of people, stock, and expenses. More specifically, below is a list of daily, weekly, and monthly operations performed as Co-manager: - Assisted in the interviewing process - Train and retain talent - Replenish merchandise - Shipping and receiving merchandise - Delegated responsibilities for floor sets - Inventory Control - Loss prevention - Report weekly to district manager - Implements store policies and procedures - Policy development - Assisted in managing financial records, daily goals, and budget - Supervise staff - Processing payroll - Conflict resolution - Conference calls - Open and close store Show less