Personal Care Home Administrator

• Apr 2023 - Present

Social Services Manager

• Nov 2021 - Apr 2023

Specialist - Social Services

• Aug 2021 - Present

Social Services Director

• Feb 2021 - Jul 2021

Social Services Director

• Nov 2019 - Feb 2021

Social Services Coordinator

• Feb 2021 - Oct 2021

Key Holder/Sales Associate

• Jan 2017 - Dec 2020

Assign daily goals,tasks and assignments to associate team and ensure proper completion when Manager on Duty. Live Animal Care and Maintenance. Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office. Ensure proper care of all pets in store as outlined in the Animal Care Manual. Provide the sales associate team with a vision of project objectives. Provide sales associates with appropriate feedback and coaching. Lead by example by modeling outstanding customer service skills. Motivate and direct sales associate team to meet or exceed targeted sales goals. Encourage team member development to build high performance teams. Bring positive recognition through professionalism,enthusiastic attitude and effective communication. Respond to customers complaints quickly,effectively and courteously,and request additional management assistance as necessary to resolve. Ability to take initiative and handle various tasks simultaneously. Ability to meet specified deadlines. Show less

Patient Service Coordinator

• Nov 2018 - Oct 2019

Maximize patient flow, by organizing,tracking and communicating with other associates and patients to maintain an efficient office. Obtain and verify medical and vision insurance eligibility for all applicable patients through web based portals and databases. Audit and edit insurance claims for accuracy and errors. Resource scheduling appointments correctly; facilitating and rescheduling no shows appointments. Enter patient’s demographic and insurance information into POS software program. Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments. Check patients out through POS as requested/needed. Prepare invoices and packing slips to be submitted to Home Office. Close & balance POS software program at day end,completing daily deposit,ensuring that it properly balances. Maintain cleanliness and organized appearance of front desk at all times. Show less

Supports Coordinator

• Sep 2016 - Oct 2018

Complete required documents to request authorizations for services. Assist in identifying and accessing community resources and providers. Verify Medical Assistance status/insurance eligibility. Complete referrals to appropriate agencies. Provide crisis intervention. Provide support to consumers. Participate in interagency planning. Complete written reports. Maintain accurate and up-to-date files. Complete service notes. Complete release of information processes. Complete required trainings. Conduct Waiver Monitoring Processes. Conduct the Individual Support Plan Process. Show less

Lifesharing Coordinator

• Apr 2014 - Aug 2016

• Develop, implement, update, and review individual support plans that are strengths-based and person centered in collaboration with the individuals being served and the team.• Facilitate regular team meetings with including state, county, and local agencies for the planning and review of individuals’ services.• Participate in on call rotation for a two week duration.• Support and monitor host family homes to ensure they comply with Chapter 51 and Chapter 6500 regulations.• Assist in the selection process, orientation and supervision of assigned Support Staff.• Aid in the referral process of potential host families and consumers interested in the program. • Maintain caseload of 6 Lifesharing homes and 2 Supported Living homes. • Manage fleet of 3 agency vehicles. Show less

Assistant Coordinator

• Nov 2012 - Mar 2014

• Develop, implement, update, and review individual support plans that are strengths-based and person centered in collaboration with the individuals being served and the team.• Facilitate regular team meetings with including state, county, and local agencies for the planning and review of individuals’ services.• Support and monitor host family homes to ensure they comply with Chapter 51 and Chapter 6500 regulations.• Maintain caseload of 3 Lifesharing homes, 1 Supported Living home, and 20 hours per week one to one home and community habilitation services. • Manage fleet of 3 agency vehicles. Show less

Support Staff

• Jun 2011 - Nov 2012

• Maintain a cooperative and caring attitude toward others with a view of assuring the highest quality of care to individuals while helping them meet their needs.• Assist in annual individual support plan meetings outlining consumers’ strengths, progress, and future goals.• Provide one to one or two to one home and community habilitation for 10 – 16 individuals weekly.• Keep detailed, accurate, and current progress notes for 16 individuals.

Resident Assistant

• Aug 2010 - May 2011

• Created and implemented monthly hall events for 40 students. • Monitored building security and maintenance weekly. • Mediated roommate conflicts and disagreements. • Fostered a sense of community among a hall of 40 students. • Reported policy violations to the Resident Director, filed written reports documenting the violation, and took the appropriate follow-up actions necessary. • Created and implemented monthly hall events for 40 students. • Monitored building security and maintenance weekly. • Mediated roommate conflicts and disagreements. • Fostered a sense of community among a hall of 40 students. • Reported policy violations to the Resident Director, filed written reports documenting the violation, and took the appropriate follow-up actions necessary.

BSW Intern

• Aug 2010 - Apr 2011

• Created intern training manual. • Compiled Excel database of contact information for 700+ agencies in Chester County. • Assisted below poverty line clients meet their needs for food, heat, and electricity. • Advocated on clients’ behalf to PECO, Emery Oil, and Phoenixville School District. • Conducted agency visits across the Phoenixville area. • Attended community meetings aimed at connecting agencies, resources, and Chester County offices with individual community member needs. • Assisted in the development and implementation of fundraising events. Show less

BSW Intern

• Jan 2010 - Apr 2010

• Advocated for at risk children and youth involved in the Dependency Court system. • Conducted file reviews and initial investigation process for intake cases. • Supervised two CASA advocates and their cases. • Managed three cases as the CASA advocate. • Communicated with attorneys, child welfare workers, physicians, police officers, therapists, and children/youth to insure the welfare of the child/youth. • Created and implemented 2 hour training session. • Made routine home visits, child welfare agency visits, and unannounced home visits. • Regularly attended court hearings for agency cases. • Wrote reports presented to the court in regards to the cases supervised. Show less

Secretary

• Apr 2009 - Nov 2009

• Designed, implemented, and maintained paper filing system. • Organized opening and closing case materials. • Maintained office appointment calendar for 3 attorneys of client appointments and court appearances. • Drafted legal documents. • Designed, implemented, and maintained paper filing system. • Organized opening and closing case materials. • Maintained office appointment calendar for 3 attorneys of client appointments and court appearances. • Drafted legal documents.

File Clerk

• Jun 2007 - Nov 2007

• Organized and catalogued legal documents for 20 attorneys. • Processed mail daily for 40 employees. • Filed documents with the Montgomery County Prothonotary. • Reconciled corporate financial statements and accounts. • Improved file system proficiency. • Organized and catalogued legal documents for 20 attorneys. • Processed mail daily for 40 employees. • Filed documents with the Montgomery County Prothonotary. • Reconciled corporate financial statements and accounts. • Improved file system proficiency.