• May 2021 - Present

• Sep 2020 - May 2021

• Sep 2019 - Sep 2020

• Sep 2017 - Sep 2019

- Review daily medication reviews to ensure medications are clinically appropriate.- Conduct medication adherence calls to address gaps in care and improve health care outcomes.- Communicate with provider offices and pharmacies supporting various clinical programs and initiatives.- Work with other departments to streamline data processing and utilization.- Create training material and provide training for new hires.-Setting goals for other technicians for performance and deadlines in ways that comply with our organizations plans and vision.-Organizing workflow and ensuring that other technicians understand their duties or delegated tasks.-Monitoring technician productivity and providing constructive feedback and coaching. Show less

Order Entry/PA Review

• Dec 2009 - Apr 2017

-Accurately process prescriptions -Uphold quality and productivity standards on all transactions -Fax and call to doctors for updated prescriptions to 90 day supply program -Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service -Manage team mailboxes/e-mails -Aid in management assigned tasks and projects -Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared Show less

Triage Pharmacy Assistant

• Mar 2008 - Dec 2009

-Triage customer service requests by department, urgency, and information/response required. -Resolve customer complaints, issues and concerns. -Research questions, issues and concerns as directed by management. -Answer incoming customer calls, prioritize and respond appropriately direct to appropriate team member to ensure best service possible. -Collect, prioritize and sort incoming faxes to the appropriate department/area. -Review orders for completeness and fax back orders to customers as needed. Show less

Lead Pharmacy Technician

• Feb 2007 - Mar 2008

-Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. -Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. -Coach for new hires in learning the basics and working in the pharmacy -Lead other technicians and manage the day to day as well as other projects Show less