Project Manager

• Jun 2023 - Present

Project Manager

• Jan 2021 - Jun 2023

• Received the Innovation Award for embracing innovation that led to a significant contribution to the company through operational efficiencies and making an immediate impact across the entire enterprise. • Manage multiple enterprise-wide projects, including Facilities, Pharmacy, Drug Launches, Data Contracts, Software Implementation, Nurse Practitioners/Physician Services, Mergers and Acquisitions. • Manage up to 12-15 projects at one time from project initiation to closure. • Plan and designate project resources, prioritize projects based on capacity, prepare project plans, charters, working agreements, monitor progress and inform stakeholders. • Develop and implement project management processes and documentation aligning with the company’s goals, culture, and strategy. • Mentor, coach, and train team members to foster continuous learning and growth. • Create and manage project reports and documentation to assist in keeping the executive team and project stakeholders informed. • Identify risks or problems with the ability to communicate upwards to elevate awareness. • Manage vendor relationships, coordinating all efforts for project. • Promote a culture of continuous improvement by being a steward of change management. Show less

Project Manager

• Aug 2020 - Jan 2021

● Established and facilitated monthly state-level taskforce meetings to address the state’s broadband challenges, facilitate state-level sub-group meetings focusing on broadband funding, infrastructure, community anchor institutions, and federal advocacy. ● Supported the Connected Nation Michigan and Michigan Economic Development Corporation (MEDC) teams to serve as the state’s single point of contact for broadband and established an online clearinghouse for broadband and technology resources. ● Provided technical assistance and guidance to communities and ISPs through meetings, presentations, capacity building, project management and training, and conducted in-depth broadband community engagement with eight multi-county regions across the state. ● Worked closely with the Connected Nation Michigan and the Department of Technology, Management, and Budget (DTMB) teams to support the Connecting Michigan Communities (CMIC) Grant Program, developed, and prepared the broadband grant application for providers to apply for funds and coordinated the objection vetting process prior to award finalization. ● Provided project management education and support to the Geographic Information Systems (GIS) team, creating a holistic view of all GIS projects. Show less

Project Manager, Health Information Technology Services Project Management Office

• Mar 2020 - May 2020

• Managed project prioritization review meetings with senior leadership teams across multiple departments to determine plan of action to continue, pause, or cancel in-flight projects during pandemic. • Defined scope with executive leadership team for $10 million institutional driver program to streamline IV and patient safety for infusion services, including integrating Epic with new software and hardware for compounding labs, and core patient management system. • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. • Developed weekly executive presentations and reports in ServiceNow to facilitate project evaluation and process improvement. Show less

Project Manager

• Jul 2018 - Mar 2020

• Drove team success through shared vision and recognition of quality performance for large payor network termination project resulting in $3 million savings. • Managed implementation and training of web-based desktop and mobile employee scheduling and time tracking application, When to Work, to reduce costs by 50% and streamline data entry across operations. • Collaborated with cross-departmental team to develop key metrics utilizing Tableau to measure operational performance across company for day-to-day operations and future strategic growth. • Championed 20+ process improvement initiatives and analyzed problems to create corrective action strategy with Industry Relations/Business Development teams. • Led executive team to track specialty medication margin progress and related profitability using Tableau reports, contract reviews and negotiations with pharmaceutical companies, payors, and supply vendors, driving company expectations of $5 million savings. • Coordinated IT and operations email integration project. Setup and tracked nursing team new hire training process. Show less

Senior Project Manager

• Feb 2016 - Jul 2018

• Managed and led multi-disciplinary team to implement strategic initiative to convert lending system to cloud-based platform. Collaborated with key stakeholders to develop project priority, scope, and budgetary constraints. Drove execution of project plan, monitor and report project status. Conducted project retrospectives throughout project. • Implemented quarterly Fiserv core system upgrades for 400+ users. Coordinated requirements gathering, developed, and led end user testing and quality assurance teams. Developed staff training materials and schedule, assisted with end user training sessions. Led implementation, provided stakeholder updates, and completed project retrospectives. • Coached team of developers, business analysts and product owners in Agile practices and provided necessary training to create positive mindset to Agile methodologies while developing online member referral program and recreating credit union website. Coordinated with business to finalize design and formalize requirements in JIRA. Led sprint reviews, daily scrums, and planning meetings to realize full team engagement. Provided daily communications, scrum notes, project retrospectives, and regular snapshots of project velocity and burn rate utilizing Confluence. • Implemented Apple, Google, and Samsung Pay products with cross-functional team through all phases of project using waterfall methodology. Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs. Show less

Project Manager

• Mar 2010 - Feb 2016

• Managed cross-functional team to implement enterprise patient care platform, eNAV.net for 1,000+ users. Coordinated each aspect of project management with project leadership team, documented system requirements using JIRA, created and organized project documentation repository via SharePoint, and project schedule using MS Project and Excel. • Developed and initiated relaunch of Drug Launch Implementation Process Improvement to dispense specialty medications to patients to ensure a seamless transition to impacted stakeholders. Obtained requirements from account managers and impacted internal/external stakeholders. Assisted with development of Statement of Work process and contract creation to secure new business opportunities. • Conducted market validation research and pharmaceutical company interviews to assist internal clients with development and editing of various pharmaceutical publications. • Created, tracked, and analyzed revenue and cost models to assist management with development of business planning strategies. Identified and resolved revenue discrepancies within business lines. Created detailed bi-weekly and monthly reports and prepared monthly consolidation and executive financial package. Managed expenses via Expense Manager (audits/compliance). Designed and developed report instruction manuals to streamline processes and organization practices. • Managed client implementations for Safeway and Giant Eagle grocery store chains with in-house pharmacies. Updated and provided status reports to all project stakeholders. Assisted in contracting process. • Managed cross-functional team for Facilities Relocation Project to allow growth and reposition of company in marketplace. Assisted with application process to obtain government incentives (Brownfield, MEGA, and Michigan Renaissance Zone). Coordinated media press releases with communications vendor. Assisted in planning and holding press release event in new facility. Show less