Experience

Ryan & Company

• South Korea
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Relations Coordinator

  • Jan 2020 - Present

  • Point person between customers and business: Answer phones, respond to emails, keep Yelp and Angi inquiries up to date, and schedule appointments. • Keep track of technicians to ensure they are on schedule, or update customers if they are not. • Responsible for processing accounts receivable: Invoice billing for services rendered and follow up on past due payments, as well as processing payments. • Point person between customers and business: Answer phones, respond to emails, keep Yelp and Angi inquiries up to date, and schedule appointments. • Keep track of technicians to ensure they are on schedule, or update customers if they are not. • Responsible for processing accounts receivable: Invoice billing for services rendered and follow up on past due payments, as well as processing payments.



Bedwell and Pyrich, LLC

• Administrative Assistant

  • Nov 2018 - Sep 2019

  • Transcribed a variety of documents for the lawyers. • Ensured time and description was entered for all lawyers for accurate billing. • Invoiced clients based on case. • Assisted the lawyers in various tasks on an as-needed basis; such as trial preparation. • Kept inventory of office supplies to replenish as needed. • Transcribed a variety of documents for the lawyers. • Ensured time and description was entered for all lawyers for accurate billing. • Invoiced clients based on case. • Assisted the lawyers in various tasks on an as-needed basis; such as trial preparation. • Kept inventory of office supplies to replenish as needed.



RE/MAX Pinnacle

• United States
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Jul 2018 - Mar 2019

  • Process transactions on the RE/MAX end. • Ensure commissions are properly distributed. • Verify all documents necessary for transactions are included and documented in multiple forms. • Manage the day-to-day processes within the office, including paying bills and ensuring the office is well-stocked with things the realtors require. • Process transactions on the RE/MAX end. • Ensure commissions are properly distributed. • Verify all documents necessary for transactions are included and documented in multiple forms. • Manage the day-to-day processes within the office, including paying bills and ensuring the office is well-stocked with things the realtors require.



NewWebDesign.com

• United States
• Advertising Services

• Copywriter/Project Manager

  • Aug 2015 - Feb 2016

  • Implemented work flow: ensured that projects were being completed in a timely fashion. • Managed various projects as well as those working on them. Verified that the work being submitted was correct. • Point person between customers and business: answered phones, responded to emails, and scheduled appointments. • Expanded personal knowledge to enhance customer experience: Endeavored to be educated on SEO, creation of websites, the best ways to assist in marketing a company, and best processes to assist businesses grow through services offered, as well as being familiar with the wide variety of services offered. • Copywriting: Researched specific fields to create descriptive pages for websites or marketing brochures. • Proofread and edited any submissions to ensure they didn't have grammatical or spelling errors. • Submitted keywords after research for Google Pay-Per-Click as well as managing and tracking progression of keywords. Show less



Merlin's Pest Control

• United States
• Utilities

• Office Manager

  • Apr 2013 - Aug 2015

  • Implemented work flow: Processed work orders, invoiced billing, ensured deposits were accurately entered and deposited to the bank, prepared tech paperwork for the next day, and kept track of sales including month end totals and sales commissions. • Trained administrative associates: Trained admin in online system, scheduling, answering phones, responding to emails, and basic pest knowledge and procedure of treatments. • Point person between customers and business: Answered phones, responded to emails, scheduled appointments, as well as answered inquiries into what pest the customer might have and treatment for the pest(s). • Expanded personal knowledge to enhance customer experience: Endeavored to be educated on insects and general pests, as well as processes of elimination provided by the company. Show less



The Urban Muse

• Wellness and Fitness Services
• 1 - 100 Employee

• Retail Associate and Spa Hostess

  • Nov 2012 - May 2013

  • Accommodated clients on retail floor. • Organized, cleaned, and restocked store. • Provided accurate product information. • Helped clients try on and choose jewelry, handbags, scarves, etc. • Made recommendations on products. • Recommended alternative product choices. • Rung up clients' transactions. • Booked appointments for spa services. • Updated and maintained inventory for spa supplies. • Trained as well as supervised newer Spa Hostesses. • Supported Therapists and Aestheticians in prepping room. • Cleaned the relaxation (waiting) rooms. • Kept up with laundry throughout shift. • Accommodated clients with water, tea, and snacks. Show less



PanurgyOEM

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Accounts Receivable Specialist/ Receptionist

  • Jan 2012 - Oct 2012

  • Was responsible for processing accounts receivable: Invoiced billing for services rendered and followed up on past due payments. • Assisted Human Resources: generated reports and billing totals for statistical reports, provided benefits information to personnel, and provided time sheets to managers. • Performed receptionist duties: Assisted customers with questions, answered phones, greeted and directed guests. • Was responsible for processing accounts receivable: Invoiced billing for services rendered and followed up on past due payments. • Assisted Human Resources: generated reports and billing totals for statistical reports, provided benefits information to personnel, and provided time sheets to managers. • Performed receptionist duties: Assisted customers with questions, answered phones, greeted and directed guests.



In Focus Vision Center

• United States
• Medical Practices
• 1 - 100 Employee

• Optical Technician

  • Aug 2010 - Oct 2011

  • Assisted patients in eye doctor’s office: Conducted pre-tests prior to doctor’s assessment, assisted patients in selecting personalized eyewear, and edged prescription lenses for frames. • Informed patients with benefits translation: Authorized patients’ benefits and clearly explained them to each patient. • Assisted patients in eye doctor’s office: Conducted pre-tests prior to doctor’s assessment, assisted patients in selecting personalized eyewear, and edged prescription lenses for frames. • Informed patients with benefits translation: Authorized patients’ benefits and clearly explained them to each patient.



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate/Key Holder

  • Dec 2008 - Aug 2010

  • Exercised responsibility and trust in a busy environment: Key holder in charge of opening and closing procedures. • Efficient sales experience: Used information and persuasion to efficiently close sales and ring transactions. • Provided customer service: Informed customers about the crystal product, promotions, and history of the company, kept store presentable, stocked, and pieces priced correctly. • Exercised responsibility and trust in a busy environment: Key holder in charge of opening and closing procedures. • Efficient sales experience: Used information and persuasion to efficiently close sales and ring transactions. • Provided customer service: Informed customers about the crystal product, promotions, and history of the company, kept store presentable, stocked, and pieces priced correctly.



Xceed Financial Credit Union

• United States
• Banking
• 1 - 100 Employee

• Universal Associate Generalist/Keyholder

  • Mar 2008 - Sep 2009

  • Was entrusted with responsibility in a busy environment: Key holder for two different branches. • Provided account support: Opened accounts, processed transfers, deposits and withdrawals, and reversed fees when necessary. • Provided customer service: Informed customers about the product, rates, and promotions, and kept stock and organized brochures. • Was entrusted with responsibility in a busy environment: Key holder for two different branches. • Provided account support: Opened accounts, processed transfers, deposits and withdrawals, and reversed fees when necessary. • Provided customer service: Informed customers about the product, rates, and promotions, and kept stock and organized brochures.



Whitehall Corporation - Jewelry

• Professional Sales Representative/Keyholder

  • Jul 2006 - Jun 2008

  • Responsible for opening and/or closing the store. • Assisted and guided customers with their jewelry selection. • Prepared documentation for various jewelry repairs and monitored the forwarding and receiving of these items. • Provided diamond presentations to interested customers to enlighten them. • Enhanced knowledge about gems and materials in order to best assist customers in selecting the most appropriate piece(s) for them. • Responsible for opening and/or closing the store. • Assisted and guided customers with their jewelry selection. • Prepared documentation for various jewelry repairs and monitored the forwarding and receiving of these items. • Provided diamond presentations to interested customers to enlighten them. • Enhanced knowledge about gems and materials in order to best assist customers in selecting the most appropriate piece(s) for them.

• Retail Associate and Spa Hostess

  • 2006 - 2008

  • Accommodated clients on retail floor. • Organized, cleaned, and restocked store. • Provided accurate product information. • Helped clients try on and choose jewelry, handbags, scarves, etc. • Made recommendations on products. • Recommended alternative product choices. • Rung up clients' transactions. • Booked appointments for spa services. • Updated and maintained inventory for spa supplies. • Trained as well as supervised newer Spa Hostesses. • Supported Therapists and Aestheticians in prepping room. • Cleaned the relaxation (waiting) rooms. • Kept up with laundry throughout shift. • Accommodated clients with water, tea, and snacks. Show less



Commerce Bancorp

• Banking
• 1 - 100 Employee

• Teller Customer Service

  • 2005 - 2006

  • Provided account support: Processed transfers, deposits, and withdrawals. • Provided customer service: Informed customers about the product, rates, and promotions, and kept stock and organized brochures. • Maintained the coin sorter so customers were readily able to use it. • Provided account support: Processed transfers, deposits, and withdrawals. • Provided customer service: Informed customers about the product, rates, and promotions, and kept stock and organized brochures. • Maintained the coin sorter so customers were readily able to use it.



ZALES JEWELERS

• United States
• Retail
• 200 - 300 Employee

• Sales Associate/Keyholder

  • 2004 - 2005

  • Responsible for opening and/or closing the store. • Assisted and guided customers with their jewelry selection. • Prepared documentation for various jewelry repairs and monitored the forwarding and receiving of these items. • Provided diamond presentations to interested customers to enlighten them. • Enhanced knowledge about gems and materials in order to best assist customers in selecting the most appropriate piece(s) for them. • Responsible for opening and/or closing the store. • Assisted and guided customers with their jewelry selection. • Prepared documentation for various jewelry repairs and monitored the forwarding and receiving of these items. • Provided diamond presentations to interested customers to enlighten them. • Enhanced knowledge about gems and materials in order to best assist customers in selecting the most appropriate piece(s) for them.