Christina J.

IT&T Support Technician at Universal Business Team
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Location
Greater Winnipeg Metropolitan Area, CA

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Darcy Wilson, CISM, CAPM

I highly recommend Christina Jewell as a candidate for employment. Christina worked in my team during my two years as the Manager of IT & Telco Systems at Universal Business Team. Christina was employed as an IT Technician, providing Tier 2 desktop support, and computer hardware repair. Christina has performed all tasks with excellence, and routinely provides service beyond the required standard. She has particular strength in her ability to stay organized and focused during periods of high work volume. Her attention to detail is superb, and results in accurate and complete service resolution. Christina displays a very strong work ethic, often taking the initiative to learn new skills while maintaining existing workloads. She is polite, and communicates well with all co-workers, clients, and vendors, able to adjust her approach based on her intended audience. Christina’s technical skills have steadily increased during her employment, becoming certified as a Lenovo Authorized Repair Technician. Christina highlighted many of her strengths during a recent project, which included the creation of a computer repair centre within the company. Christina became the lead repair technician, becoming certified quickly. Her positive attitude and organizational ability allowed her to handle all facets of computer repairs including; diagnostics, warranty administration, repair, OS deployment, configuration and reporting. Christina was a great asset to me, and the entire company during my time working with her. Her combination of positive attitude, skills and work ethic make me confident that she will provide a valuable contribution to any organization.

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Credentials

  • The Six Morning Habits of High Performers
    LinkedIn
    Feb, 2022
    - Sep, 2024
  • Successful Goal Setting
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Understanding the Impact of Deepfake Videos
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 1 Server Administration
    LinkedIn
    Jul, 2020
    - Sep, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 2 Server Architecture
    LinkedIn
    Jul, 2020
    - Sep, 2024
  • Communicating with Confidence
    LinkedIn
    Mar, 2020
    - Sep, 2024
  • Influencing Others
    LinkedIn
    Mar, 2020
    - Sep, 2024
  • Performing under Pressure
    LinkedIn
    Mar, 2020
    - Sep, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • Introduction to 5G
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • Windows Server 2016: Configure Hyper-V
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • macOS Catalina New Features
    LinkedIn
    Feb, 2020
    - Sep, 2024
  • Managing Team Conflict
    LinkedIn
    Nov, 2019
    - Sep, 2024
  • Phone-Based Customer Service
    LinkedIn
    Nov, 2019
    - Sep, 2024
  • Electronics Foundations: Fundamentals
    LinkedIn
    Aug, 2019
    - Sep, 2024
  • Warranty Repair Technician
    Lenovo
    Jan, 2014
    - Sep, 2024
  • A+
    CompTIA
    Nov, 2013
    - Sep, 2024
  • Networking Fundamentals
    Microsoft
    Feb, 2013
    - Sep, 2024
  • Security Fundamentals
    Microsoft
    Feb, 2013
    - Sep, 2024
  • Windows Operating System Fundamentals
    Microsoft
    Feb, 2013
    - Sep, 2024
  • Windows Server Administration Fundamentals
    Microsoft
    Feb, 2013
    - Sep, 2024

Experience

    • IT&T Support Technician
      • May 2013 - Present

      Custom Computer Builds, Computer Repairs and Imaging, Warranty Repairs for Lenovo, Remote Support of Custom Software Systems. Troubleshooting and Support of 1500 Android devices in Canada, running on the Android for Work Platform. Development testing of beta version of an internet filtering app. Processing and tracking warranty replacements for Rogers. Processing and tracking device insurance. Custom Computer Builds, Computer Repairs and Imaging, Warranty Repairs for Lenovo, Remote Support of Custom Software Systems. Troubleshooting and Support of 1500 Android devices in Canada, running on the Android for Work Platform. Development testing of beta version of an internet filtering app. Processing and tracking warranty replacements for Rogers. Processing and tracking device insurance.

    • Individual and Family Services
    • 1 - 100 Employee
    • IT Support
      • 2011 - 2012

      Face to Face IT support, Computer Training Sessions, Upgrading Equipment, Upgrading Software and Operating Systems, Setting Up Small Networks and some Database Administration. Face to Face IT support, Computer Training Sessions, Upgrading Equipment, Upgrading Software and Operating Systems, Setting Up Small Networks and some Database Administration.

Education

  • Southern Alberta Institute of Technology / SAIT
    Diploma, Computer Systems
    2010 - 2013
  • Providence University College
    Philosophy & Psychology
    2009 - 2010
  • Fort Frances High School
    2004 - 2008

Community

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