Christina J.
IT&T Support Technician at Universal Business Team- Claim this Profile
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Bio
Darcy Wilson, CISM, CAPM
I highly recommend Christina Jewell as a candidate for employment. Christina worked in my team during my two years as the Manager of IT & Telco Systems at Universal Business Team. Christina was employed as an IT Technician, providing Tier 2 desktop support, and computer hardware repair. Christina has performed all tasks with excellence, and routinely provides service beyond the required standard. She has particular strength in her ability to stay organized and focused during periods of high work volume. Her attention to detail is superb, and results in accurate and complete service resolution. Christina displays a very strong work ethic, often taking the initiative to learn new skills while maintaining existing workloads. She is polite, and communicates well with all co-workers, clients, and vendors, able to adjust her approach based on her intended audience. Christina’s technical skills have steadily increased during her employment, becoming certified as a Lenovo Authorized Repair Technician. Christina highlighted many of her strengths during a recent project, which included the creation of a computer repair centre within the company. Christina became the lead repair technician, becoming certified quickly. Her positive attitude and organizational ability allowed her to handle all facets of computer repairs including; diagnostics, warranty administration, repair, OS deployment, configuration and reporting. Christina was a great asset to me, and the entire company during my time working with her. Her combination of positive attitude, skills and work ethic make me confident that she will provide a valuable contribution to any organization.
Darcy Wilson, CISM, CAPM
I highly recommend Christina Jewell as a candidate for employment. Christina worked in my team during my two years as the Manager of IT & Telco Systems at Universal Business Team. Christina was employed as an IT Technician, providing Tier 2 desktop support, and computer hardware repair. Christina has performed all tasks with excellence, and routinely provides service beyond the required standard. She has particular strength in her ability to stay organized and focused during periods of high work volume. Her attention to detail is superb, and results in accurate and complete service resolution. Christina displays a very strong work ethic, often taking the initiative to learn new skills while maintaining existing workloads. She is polite, and communicates well with all co-workers, clients, and vendors, able to adjust her approach based on her intended audience. Christina’s technical skills have steadily increased during her employment, becoming certified as a Lenovo Authorized Repair Technician. Christina highlighted many of her strengths during a recent project, which included the creation of a computer repair centre within the company. Christina became the lead repair technician, becoming certified quickly. Her positive attitude and organizational ability allowed her to handle all facets of computer repairs including; diagnostics, warranty administration, repair, OS deployment, configuration and reporting. Christina was a great asset to me, and the entire company during my time working with her. Her combination of positive attitude, skills and work ethic make me confident that she will provide a valuable contribution to any organization.
Darcy Wilson, CISM, CAPM
I highly recommend Christina Jewell as a candidate for employment. Christina worked in my team during my two years as the Manager of IT & Telco Systems at Universal Business Team. Christina was employed as an IT Technician, providing Tier 2 desktop support, and computer hardware repair. Christina has performed all tasks with excellence, and routinely provides service beyond the required standard. She has particular strength in her ability to stay organized and focused during periods of high work volume. Her attention to detail is superb, and results in accurate and complete service resolution. Christina displays a very strong work ethic, often taking the initiative to learn new skills while maintaining existing workloads. She is polite, and communicates well with all co-workers, clients, and vendors, able to adjust her approach based on her intended audience. Christina’s technical skills have steadily increased during her employment, becoming certified as a Lenovo Authorized Repair Technician. Christina highlighted many of her strengths during a recent project, which included the creation of a computer repair centre within the company. Christina became the lead repair technician, becoming certified quickly. Her positive attitude and organizational ability allowed her to handle all facets of computer repairs including; diagnostics, warranty administration, repair, OS deployment, configuration and reporting. Christina was a great asset to me, and the entire company during my time working with her. Her combination of positive attitude, skills and work ethic make me confident that she will provide a valuable contribution to any organization.
Darcy Wilson, CISM, CAPM
I highly recommend Christina Jewell as a candidate for employment. Christina worked in my team during my two years as the Manager of IT & Telco Systems at Universal Business Team. Christina was employed as an IT Technician, providing Tier 2 desktop support, and computer hardware repair. Christina has performed all tasks with excellence, and routinely provides service beyond the required standard. She has particular strength in her ability to stay organized and focused during periods of high work volume. Her attention to detail is superb, and results in accurate and complete service resolution. Christina displays a very strong work ethic, often taking the initiative to learn new skills while maintaining existing workloads. She is polite, and communicates well with all co-workers, clients, and vendors, able to adjust her approach based on her intended audience. Christina’s technical skills have steadily increased during her employment, becoming certified as a Lenovo Authorized Repair Technician. Christina highlighted many of her strengths during a recent project, which included the creation of a computer repair centre within the company. Christina became the lead repair technician, becoming certified quickly. Her positive attitude and organizational ability allowed her to handle all facets of computer repairs including; diagnostics, warranty administration, repair, OS deployment, configuration and reporting. Christina was a great asset to me, and the entire company during my time working with her. Her combination of positive attitude, skills and work ethic make me confident that she will provide a valuable contribution to any organization.
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Credentials
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The Six Morning Habits of High Performers
LinkedInFeb, 2022- Sep, 2024 -
Successful Goal Setting
LinkedInJan, 2022- Sep, 2024 -
Understanding the Impact of Deepfake Videos
LinkedInDec, 2021- Sep, 2024 -
CompTIA Server+ (SK0-004) Cert Prep: 1 Server Administration
LinkedInJul, 2020- Sep, 2024 -
CompTIA Server+ (SK0-004) Cert Prep: 2 Server Architecture
LinkedInJul, 2020- Sep, 2024 -
Communicating with Confidence
LinkedInMar, 2020- Sep, 2024 -
Influencing Others
LinkedInMar, 2020- Sep, 2024 -
Performing under Pressure
LinkedInMar, 2020- Sep, 2024 -
Customer Service: Handling Abusive Customers
LinkedInFeb, 2020- Sep, 2024 -
Introduction to 5G
LinkedInFeb, 2020- Sep, 2024 -
Windows Server 2016: Configure Hyper-V
LinkedInFeb, 2020- Sep, 2024 -
macOS Catalina New Features
LinkedInFeb, 2020- Sep, 2024 -
Managing Team Conflict
LinkedInNov, 2019- Sep, 2024 -
Phone-Based Customer Service
LinkedInNov, 2019- Sep, 2024 -
Electronics Foundations: Fundamentals
LinkedInAug, 2019- Sep, 2024 -
Warranty Repair Technician
LenovoJan, 2014- Sep, 2024 -
A+
CompTIANov, 2013- Sep, 2024 -
Networking Fundamentals
MicrosoftFeb, 2013- Sep, 2024 -
Security Fundamentals
MicrosoftFeb, 2013- Sep, 2024 -
Windows Operating System Fundamentals
MicrosoftFeb, 2013- Sep, 2024 -
Windows Server Administration Fundamentals
MicrosoftFeb, 2013- Sep, 2024
Experience
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IT&T Support Technician
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May 2013 - Present
Custom Computer Builds, Computer Repairs and Imaging, Warranty Repairs for Lenovo, Remote Support of Custom Software Systems. Troubleshooting and Support of 1500 Android devices in Canada, running on the Android for Work Platform. Development testing of beta version of an internet filtering app. Processing and tracking warranty replacements for Rogers. Processing and tracking device insurance. Custom Computer Builds, Computer Repairs and Imaging, Warranty Repairs for Lenovo, Remote Support of Custom Software Systems. Troubleshooting and Support of 1500 Android devices in Canada, running on the Android for Work Platform. Development testing of beta version of an internet filtering app. Processing and tracking warranty replacements for Rogers. Processing and tracking device insurance.
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Community Living Fort Frances
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Individual and Family Services
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1 - 100 Employee
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IT Support
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2011 - 2012
Face to Face IT support, Computer Training Sessions, Upgrading Equipment, Upgrading Software and Operating Systems, Setting Up Small Networks and some Database Administration. Face to Face IT support, Computer Training Sessions, Upgrading Equipment, Upgrading Software and Operating Systems, Setting Up Small Networks and some Database Administration.
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Education
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Southern Alberta Institute of Technology / SAIT
Diploma, Computer Systems -
Providence University College
Philosophy & Psychology -
Fort Frances High School